Australian Members - please help :)

[Cassa]

Thanks again guys for your help. I have got the withdrawal from the casino to moneybookers - it must be approx 12-24 for Lucky Red. Now I went to withdraw from Moneybookers into my bank account & it says my account is locked. I guess I have to wait for their small deposit to arrive in my bank account before I can make a withdrawal but do I have to wait for the letter to verify my address as well? Coming from UK (I think that is where it is coming from) could take forever

[pinkfloyd]

you should get the letter within a week
the small bank deposit should be 24 hours

go to the help section and look for my account is locked , it should tell you why your account is locked specifically

gl and grats on win ;-)

[baabaa006]

The small bank deposit is enough to verify your bank account and let you withdraw to it. I'm pretty sure that was good enough for me.

[CK - Schalk]

Hi Guys,

Canbet offer quite a variety at the moment, including Bank transfers, Poli etc. Full details can be seen on http://www.canbet.com/help/bankingFAQ.aspx

And yes, Canbet Casino now accepts Aussie players.

Regards
Schalk

[mycatscalledenr]

Hi Guys,



And yes, Canbet Casino now accepts Aussie players.

Regards
Schalk

Good news. About time as I like your sportsbook too so I always wanted to play at the casino. We're really a nice bunch of folks once you get to know us.

[Cassa]

I verified my account over 24 hours ago & I still cannot withdraw my winnings but I can deposit, it says to contact security@moneybookers which I have done & am still yet to receive a reply. Is this the norm? Am I panicing for nothing? Thanks again.

[same_old]

I verified my account over 24 hours ago & I still cannot withdraw my winnings but I can deposit, it says to contact security@moneybookers which I have done & am still yet to receive a reply. Is this the norm? Am I panicing for nothing? Thanks again.

No everything is fine mate, what you have done is gone one step ahead of yourself is all.
Basically you were going to have to wait to get your money anyway, what has happend is you have opened a moneybookers account, you have then made a withdrawal back to moneybookers from the casino which is fine in both the casino and moneybookers eyes.
What needs to happen now is moneybookers need to verify you, so they will request ID from you etc, what they will also ask you to verify your bank account.

Im sure when you log into your moneybookers account it asks you to verify the account??, if so, follow those instructions and they will then send you something in the mail like a code you need to verify.
Once this is all done you will safely have your money


Me, I live in ALice Springs in the Northern Territory, I both use moneybookers and Neteller and for me personally having the Neteller ATM card is the way to go.Neteller is pretty much the same as moneyboookers execpt they offer you a pre paid ATM card so when you win at a casino, withdraw the money to neteller and then log into your neteller account and just transfer the funds from netller to the card and Im good to go, I just then go to a ATM machine and withdraw the money, to be honest the fee's arent THAT bad and I like getting my money in a timely manner so that doesnt bother me.

You may want to look into getting the pre paid card as when you win you pretty much have the money in your hands 48 hours later.

[Cassa]

Thanks for that. I will wait another 24 hours & see if I receive an email from them, I guess maybe they don't work on weekends like me the lucky buggers, lol.

[Burner22]

Do you guys have e wallet down under?It is the best way to take the money and I think that there is none pending time whatsoever.But some casinos have a pending period of their own.I really recommend E wallet or e wallet express since they are the most secure way to take the dough out ; )

[Cassa]

Moneybookers has made me so angry I had still not received any reply to my emails tonight so I called them, the woman on the phone says - yes I see your account has been verified but you have not sent your documents in - I say, what documents & where do I need to send them too - she says I will send you an email with some number I need & explained how to send them & said I would receive the email in 5 minutes. Ok, that was fine. 45 minutes later still no email so I call again - Another woman answers & says the email has been sent, I tell her I have not received it & she says, yes you have I think I should know. I said ok send it now while I'm on the phone & wait till I get it. She says she has sent it & I say no there is no email here & she hangs up on me I wait another 15 mins for the email & call again, this time I say please give me the number so I can send documents as I am not receiving emails. Now documents have been sent but how much longer do I have to wait before I can withdraw my money? Also how come I am not receiving these emails as I got them fine right up until I verified my bank account, then nothing