A Letter To Players Of Slots Oasis Casino

[GGW Laurie]

I just wanted to say a few things about Slots Oasis and the way i feel the customers are being treated as far as payments and the reason why?

Why you ask? There are some pretty peeved off customers who have waited for so long on the money they have won, i myself had a great run starting last week at both Slots and Rushmore, heres how it went down.

I had a cashout of 300.00, was excited, p.m'ed Louise, had a reply back that she would be sending it over to the accounts mgr. so that he could take care of this for me, well waited a bit and decided to play some more, so i reversed it, got it up to 2k, cashed out, did the same thing at Rushmore, boom!!! another 2k cashed out.


I made many calls and was on chat several times, with both casinos, i wanted to know what was going on with my withdrawals, got the same as everyone else, Louise is on vacation, she will be back on Tuesday, then Louise will be back on Sunday and now i guess Louise will be back Wed. so Louise has said.

I did get ahold of a customer service rep, who unlike the others gave me the skinny as to whats going on, first of all he feels bad that there is nothing he can do about it as far as getting folks paid as there is a problem with back logged withdrawals and upper management, its not the C/S reps fault.

When i found out it could be next week or much later that i would get paid, i played the hell out of it, of course the house won, this time, cant win everytime.

I feel that Louise, and i do like Louise alot, but is she being honest with us here at Casinomeister, as a casino rep. and friend to the player or is she now in the role of upper management, not being forth coming about what really is going on, i want to think her hands are tied, we have heard a couple of reasons why, wasn't this an issue awhile back?

I saw those red flags you talked about Nashvegas and i will not be playing at these casinos anymore till i know that these issues with payments have been resolved. This is nothing personal against Louise or the customer service staff at all but the ones above them, such as the so called V.I.P department and upper management.

Rant over!!!!!!!!!

Laurie

[dcpam39]

Laurie,

I thought you had been paid out, when i saw Louise's posting on the thread about Cherry Red, sorry that your withdrawal was not processed.

I don't believe any employee of a casino is also a friend of the player, irregardless of how pleasant they are to deal with---after all we have competing goals, they want to take our money, we want to take(win) theirs,

Thanks for updating us, I was wondering how it worked out for you,
Pam

[vegetagirl2008]

In my opinion we should not to have to rely on Louise to get our payments processed, she is one person. The whole Rushmore group should be addressed because it should not take one person to "Make it Happen". She is not here right now so what are we suppose to do, wait till she comes back. I am not blaming Louise she is a great person, but the staff needs some work. She needs a back-up just in case she is not there or even so go by what their site states in regards to payments. And if they cannot pay anyone in that time frame give them an explanation as to why. Why should people wait and wait for their payments to be approved.

[DaveG39]

My last cashout at Rushmore went as promised, 8 working days. I Had another approved on Friday, we'll see how long it takes.

[gloria460]

I just downloaded Cherry Red last week. I deposited twice but of course didn't win and I wonder now if I would have been paid timely. I think I'll also let them sit for awhile or even longer until an explanation and the problem is resolved.

[Nifty29]

In my opinion we should not to have to rely on Louise to get our payments processed, she is one person. The whole Rushmore group should be addressed because it should not take one person to "Make it Happen

This is a very important point.

The Rushmore group has stated (and told Bryan I believe) that there has been 'processor issues' which have caused the delays in payments.

Yet, when a player contacts Louise, she can have it paid almost immediately.

So where is the processing problem? If Louise can pay someone instantly, why cant every other player be paid within 24-48 hours?

If the wheels stop turning when Louise isnt there, then either the staff need replacing or they need to employ someone else who can do what she does.

Mind you, the only advantage of having Louise there is that CM members are able to get priority, which, while its great for us, isnt fair to other players.

[liquuid_fusion]

My last Neteller withdrawal took 5 working days, the two before that took 9 working days each. The first two I had to contact Louise over but the 3rd was processed on its own.

[rchybnker72]

paid me $1150 Sat night-8 days
Rushmore paid me $2450 Sat Night 7 days
Cherry Red $300 in 2 days.

none are as fast as Clubworld or Jackpot Capital but at least its not Slots of Vegas or Cool Cat 6 weeks and you have to harrass them to get paid

[KasinoKing]

... but at least its not Slots of Vegas or Cool Cat 6 weeks and you have to harrass them to get paid

If you will play with scum you get what you deserve.

Hopefully now that you have found CM you wont get tempted by any of these rogues!

KK

[smiley]

My first and only withdrawal I had with slots oasis I had to have Louise handle it and she did, with in 5 minutes I got my approval and my money . I agree, if she can do that, then why doesn't the withdrawal dept just do it so they don't have many angry players. Rchybnker72, you mentioned coolcat?? I am still waiting to receive my withdrawal since 7/11 $1111.00 and believe me I've contacted them constantly and I get no where. It's just a waiting game with them. Robert who was checking into that seems to have disappeared. LOL