LinkBack URL
About LinkBacks
After signing up to titan casino based on the reputation of their poker room i thought it may be a good move. Before depositing, i enquired with live chat regarding using a debit card, she said it was fine, i enquired regarding withdrawals and she said that it generally takes 2-5 business days to clear the bank account. I played, depositing £195 and won £350 which i opted to withdraw. Upon withdrawing i was told there would be a 4 day PENDING period, and then allow 14 business days for it to clear because it is a credit card, i told them, no it is not a credit card, its a debit card, there is no chance of a chargeback as they are entirely different to credit cards. They kept telling me the same, almost 3 days after requesting the withdrawal, i then get a message saying they want ID from me, so basically they waited 3 days to ask me for ID, i sent them it, and they told me firstly they hadnt got it and to send it again, i sent it again, both driving licence and both sides of my debit card used to deposit/withdraw, they then replied saying they need something with my address on it, i told them my driving licence has got it on, they asked me to send it yet again.... 3rd time now, sending the same documents, this is now 4 days after requesting the withdrawal. I spoke to livechat who told me to wait 3-5 minutes for them to resolve the issue, after 55 minutes, yes 55 minutes, and 3 different people on live chat, the final comment was, wait 24-72 hours for your documents to be verified, this is now 5 days and they havent even begun to process my withdrawal. I am absolutely furious at the lies, and downright con tactics they use to get you to deposit, apparently it takes 4 days for security checks to withdraw money, i was told by support this is absolutely standard across the board with ALL players, however in their own terms and conditions it clearly states that VIP players and high depositors have this time "dramatically" reduced. So basically, depositing fine, withdrawals? 18 days!!!, yes 18 days to get your money back to the card you used. I have been passed from pillar to post, and am still no closer to getting my money paid. And everytime i log in, it keeps telling me, you have a pending withdrawal, you may want to return it to play with rather than making a deposit. Needless to say, i wont be using Titan Casino or any playtech platform if this is how they operate when paying players out.
Reply With Quote
Originally Posted by Balky
Bookmarks