Slots of Fortune lost a depositing player over 5$

[WonderingSpirit]

I was considering quitting Rival anyway since their paytables are so incredibly low. Like the one on my screenshot. 2 and 3 scatters pays the same, and all wins are shitty except 5 wilds and maybe the 5 bells.

Well. Here is my story of today. After wasting some money yesterday I received a mail from Slots of Fortune saying I got a free chip on the house. 5$ no deposit required. At the end of the mail it says exclusive to account Wonderingspirit.


When I log into slots of fortune the 50% match bonus is there , but no free chip.

So I contact live support:
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You are now chatting with 'Nicole'
Nicole: Welcome to Slots of Fortune Live Support. How may I assist you?
wonderingspirit: Hi I received a mail from you today saying I got a $5 free chip no deposit required. But when I log on its not there
Nicole: May I have your Login name and email address please?
wonderingspirit: wonderingspirit xxxxx@xxxxx.xxx
Nicole: One moment please.
Nicole: Due to increase in promotional abuse from your region, certain promotions have been suspended. The welcome no deposit promotion is one of the suspended promotions for your region. This may change in the future.
wonderingspirit: Thats funny since the mail said it was an exclusive offer to account wonderingspirit
Nicole: One moment please.
Nicole: Sorry for the inconveniences, but your account is not eligible for the no deposit bonuses. However, there are other bonuses available in your account that you are able to claim:
Nicole: Saturday 50% Match!
Nicole: 10% - Super Reload Bonus
wonderingspirit: ok thanks for your time. You can close my account now.
Nicole: For verification purposes, may I have your full name, full address and birth date please?
wonderingspirit: xxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxx
Nicole: Please answer your secret question correctly. Katt2?
wonderingspirit: xxx
Nicole: I am afraid that is not the correct answer.
wonderingspirit: frankly I dont remember, cause I use autologin
wonderingspirit: xxxxx maybe
Nicole: Yes that is correct.
wonderingspirit: my second cat of course
wonderingspirit: is my account closed now?
Nicole: Yes, your account is suspended as requested.
wonderingspirit: thanks for your time. Bye
Nicole: You are very welcome.
Nicole: Thank you for using Live Support. Should you have any future questions, please contact us again.
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I deposited at 3 or 4 rival casinos. Several deposits. And they dont want to give me 5$ that the mail said was exclusive to me. I couldnt care less about the 5$, but its a matter of principal. If a casino is to cheap to keep their 5$ promise, then they are probably give you hell if you should be fortunate enough to win.

I thought for a moment that they were going to refuse to close my account because of a secret question. A bit overkill if you ask me, when I already have provided name, birth, full adress and username.

[Rusty]

I would of done the same.
As you say, it is not the money it is the principle.

[chuchu59]

My experience exactly at Cocoa. Emailed me and requested me to log into my account saying that there is a free $10 waiting for me. That was a personal email from their manageress. Nothing and when I contacted them back they told me I wasnt eligible. As Rusty it is the principle that mattered so I closed my account. However, I think everyone should know how low they can stoop.