My chat experience at Mansion Casino

[yoshirules]

Never had such a strange conversation at a casino.
I thought I'm going to play at a playtech casino.
I know they are not accredited, but at bet365 I'm not allowed to play cause I'm Dutch and at betfred I cant get a bonus cause I'm Dutch

22 July 2009 22:24:32 (22/07/2009 20:24:32 - GMT)

Welcome to Chat.Mansion.Com, Asiye will be right with you.

Asiye:
We are experiencing an extremely high level of customer contacts. This has resulted in higher than usual waiting time.

Please be assured that we are doing everything in our power to ensure that we can answer your query as soon as we possibly can. Thank you for your continued patience.

yoshirules:
ok can i leave this open?
Asiye:
Sorry to keep you waiting
Asiye:
PLease bear with me
Asiye:
RE:depositing
Asiye:
How may I be of help?
yoshirules:
hello
Asiye:
Hello
yoshirules:
I wanted to ask something about depositing
yoshirules:
I have played with a free chip but didnt win
yoshirules:
if i deposit now do i still have the wagering req of the free chip in my account?
Asiye:
NO
yoshirules:
ok
Asiye:
Real money account is not same as fun account
Asiye:
We do offer £200 Welcome Bonus
yoshirules:
no it was a real money free chip
Asiye sent link:
http://www.mansioncasino.com/promoti...nus/index.html
yoshirules:
so not in fun mode

yoshirules:
I got a free chip from ********
yoshirules:
thats why i'm asking about the wagering req
Asiye:
PLease also note that bonus payment may take up to 3 business days
yoshirules:
sorry i dont quite understand
yoshirules:
i didnt win
yoshirules:
so there is nothing to pay me
yoshirules:
this is the most strange conversation i ever had with a casino representative
Asiye:
What is that you did not understand please
yoshirules:
i asked you about a free chip i had got yesterday
yoshirules:
I have played with it
yoshirules:
but didnt win
yoshirules:
balance is zero
yoshirules:
now if i deposit would there still be some wagering req from my free chip in my account?
yoshirules:
and you are talking about a bonus payment within 3 days
Asiye:
If you deposit you will be receiving our first deposit bonus which requires wagering bonus amount 40x
yoshirules:
and all bonus wagering req are gone?
Asiye:
The ltest casino $10 free bonus wagering bonus amount is 70x.
Asiye:
All bonuses may have different wagering amounts
yoshirules::
yes i know but is it now off my account?
yoshirules:
the 70 times?
Asiye:
You did receive this bonus amount and Completed
yoshirules:
ok that was what i was asking
Asiye:
I though you were asking about fun account chips
Asiye:
Sorry for any misunderstanding
Asiye:
Is there anything else I can help you with?
yoshirules:
no but ok
yoshirules:
and if all went ok i would get besides the normal 100% a 150% first deposit bonus
yoshirules:
could you check that for me please?
Asiye:
Correct
yoshirules:
and what is the minimum deposit?
Asiye:
Which deposit option?
yoshirules:
neteller
Asiye:
Neteller minimum deposit amount is $10
yoshirules:
ok and is the 150% bonus instant accredited to my account?
Asiye:
Let me refresh your account please
Asiye:
I do not see the deposit on your account yet
Asiye:
MAy take couple of minutes
yoshirules:
no i didnt make it yet just want to ask first
yoshirules:
i can deposit now but i want to be sure of the following
Asiye:
If you make a deposit of $10 your account will be credited with $10 first deposit
Asiye:
All games are included in this offer except for: all forms of Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks and Better, Aces and Faces, Casino Hold 'em, Deuces Wild and Joker Poker.
Asiye:
To redeem this casino bonus, players must wager 40 times the bonus amount.
yoshirules:
i thought i would get a 150%
Asiye:
Which means $10 x 40 times = $400 wagering requires
Asiye:
No it is 100% up to £200 bonus
yoshirules:
100 is the normal bonus but this guy today said to me he would put an extra 50% in my account if i deposited today
Asiye:
I see the chat conversation on your account
yoshirules:
His name was Jimmy
Asiye:
That Casino host offered you extra 50%
yoshirules:
yes that was what i meant
yoshirules:
thats why i said 150%
Asiye:
Wait please i am talking to Casino host
yoshirules:
mmm i got a strange feeling about this, never mind, maybe cause of all misunderstandings i better not deposit here
Asiye:
Casino host will try to have a chat with you about this extra bonus offer
Asiye:
Did they manage to have a chat conversation with you now?
yoshirules:
yes telling him the same thing
Asiye:
Is there anything else I can help you with?
yoshirules:
no

[liquuid_fusion]

I've found Mansion/Casino.com customer service to be frustrating in the past too. I suspect the person you were talking to is a poor speaker of English.

Recently there was an error in my blackjack game which resulted in the loss of the stake without the game being played. The customer service representative couldn't see the bet on his screen, and point blank refused to believe that an error had occured. I just gave up in the end!

[coxwel]

lol... strange conversation.. that happens if the chatoperator is impatient and has his copy/paste answers already ready to send

i like the chat operators answering and acting in personal style with some rights to handle things in the casino, but you wont find that very often


anyway.. mansion is good place imho.. i never made a deposit with them but got 2 freechips already over a year ago.. i made two cashouts to neteller without having ever made deposit and they paid according to their terms within 4 days after the pending without any problems.. so i cant complain

i made deposit at their new sister site casino.com.. its licensed in gibraltar and mansion seems to me like reputable outfit.. i know them since their poker room showed up and they just got bigger.. also heard of some complaints but i think they are no rogues who are in bsiness just to screw players like some other playtechs.. so i would give them a chance allthough their chat operator seemd a little confused or whatever



cheers

coxwel