Somebody is home at Nedplay

[vinylweatherman]

well Nedplay...
I had 3 withdrawals there,the first one took 3 day include recieving documents ect.
The second withdrawal took 9 days.The 3th withdrawal took 20 days.After mailing many times.But at least i got paid.And if they are availble on chat they are very helpful and friendly.The problem is they are not there 24/7.
I still deposit there because they give many bonuses,hope thing go better in the future ..

Given they are themselves based in the Netherlands, this is truly abysmal sevice. Combined with the complete lack of CS at what seems to be most of the time, I am wondering how they managed to even make it to the fire to get baptized.

Everybody who has suffered poor service could PM the rep so that he becomes aware there are issues as soon as he gets back, presumably on Monday.

[puppydog07]

Hi Everyone,

Well when I finally had an email answered a c/s rep named Robyn informed me that if you took the casinomeister 10 dollar nd bonus and entered from this site you are not eligible for the 150% welcome bonus that is on there site, only 50 % bonus.

Eventually after me trying to contact someone all day, she was very gracious and ended up giving the rest of the bonus, however the play here was quite dismal.

THERE IS ABSOLUTELY NO SERVICE HERE, IF YOU HAVE AN ISSUE IT LITTERALY CAN TAKE YOU THE DAY TO GET IT SORTED....

thanks Puppy

[dutchrobin]

Hi,

I would like to inform you that we have switched to a new chat service as some of you might have noticed. Our Live support has been hit heavily today and it automatically falls back to our support ticket service after a waiting time of 180 seconds. This is no excuse for any of you that have been waiting but we will solve this as soon as possible.

Please understand that upscaling our support is hard on such short notice.

Our support replies to the submitted tickets within 6 hours (max.) to help players with all requests.

We will increase our support staff within 12 hours to meet the demand.

I would like to mention that all of our operations are running smooth and if there are any problems please PM me and I will take all necessary actions.

Warmest Regards,
Robin
Nedplay

[dutchrobin]

Dear players,

The 10 Free Bonus has no strings attached and players will receive 150% first deposit bonus. The First Deposit Bonus is automated and is added immediately after every deposit. When a player signs up from this site to collect the 10 Free Credits, the signup bonus is in some cases not automated.

We are changing these settings now and it will be fixed within 8 hours to avoid minimize any inconvenience.

Kind Regards,
Robin