Lucky red casino

[zman]

So i joined this casino on friday. I deposit 3 x $1000 as i wanted to play some BJ. I figured they had the normal limit of $200. I found out the limit to be $25 lol. So i try to withdraw $2800 but of course they wanted id for "verification" purposes. Of freaking course!

So i send in my details, as my scanner wasnt working i had to use my iphone camera. Now the only document that wasnt good was my plastic drivers card. You can still make out all the details but they want a better copy fair enough. Another thing they wanted was a copy of a utility bill, i sent a copy of my bank statement which i told them should suffice. Reason why i dont have my bills going there is because its a pobox so i dont junk snail mail being sent to my home. Now i sent this all on the 4th. Its been 2 days they give the old excuse that they dont work weekends but yet they keep still take deposits.

If you can look past that, i managed to get a message to a manger to increase my limit on the 5th or so to $250. Now i have managed to win some money and wagered nearly $160k+ the delays are ongoing. I sent in some more scanned id and more bank statements to head them off just incase the other id i resent on the 4 th wasnt good enough for them again. I get a answer back that they are waiting for the fraud team to get nack to them. Seriously this is turing out to be a joke!

I deposited without a bonus from my neteller account im withdrawing back to the same account so whats with the delay!

[zman]

The most annoying thing is that its 7Pm in london so i have to wait another day for them to verify me or more like to maje sure i didnt commit fraud because i actually won money lol. I thought by joing through thus site to a rtg site it would be different, apparebtly not. I just sent off a pm to their manager. Hopefully i dont have to wait another few days so they can "process" my withdrawal!

[zman]

Opps can a mod please move me to the correct section, im posting this from my iphone so i didnt see i was just posing in online casino no the complaints section.

[zman]

7/6/2009 9:13:29 AM NETeller Withdrawal Declined $xxxxx
7/4/2009 8:30:35 AM NETeller Withdrawal Requested $xxxxx

I just love this.

They claim to be verifying my account. I guess they cant do it without declining my withdrawal first and not telling me

[coxwel]

no worries..

as i cashed out @ luckyred the operator made the transfer in real time for me during we were chatting.. he just said hey look in your neteller.. and it was in .. instant.. how great!

it was same for me, first they cancelled my request as my docs were not on file, as i sent it all was done then within 5mins in chat.. thats service how i like ;-)

just try to get them by their good reputation and say you read in forums they pay quite instant.. for me this worked out ;-)

and as you wagered and played high amounts a little more checking would be normal ;-)

if you followed all rules, which i think you did if you depsoit 3k you will have no problems..

cheers
coxwel

[slotplayer]

I had to send an id to an ewallet so I used my camera's zoom feature and then emailed them jpg and they said it was fine.

[coxwel]

before i had a scanner this year, shame ;-) i always made photos of my id with my crappy 2megapixel cam from my nokia handy, with crappy digital zoom..

was always accepted from casinos..

cheers

coxwel

[zman]

Thanks for your replies guys. I dont mind if they took a while if i deposited by credit card and want to withdraw to neteller or sometging but it makes zero sense i would be committing fraud (depositing and withdrawing to the same neteller account) playing a -EV game without a bonus.

The only thing i would have achieved is cause them to pay $60 of neteller fees by depositing the $3000 which doesnt make sense as i should have lost at least lost $800 in EV. I dont get why its sohard for a casino manger to figure out? A 5 year old could probably come to a faster answer than Tom.

What pissed me off was the fact i asked for a call back. When i hadnt recieved a call i asked live chat, they said Tom tried to call but i didnt answer. Funny as i didnt have a miss call on my mobile lol.

So now its been 4 day (granted 2 full business days) i still dont know wtf the "security/fraud" team is doing. Tom hinted in a email that it might be faster if i told him what profession i did or send more ID, not in a direct way, i told him i wouldnt send more ID. I had sent a photo Id, internet bill, 2 different bank statement.

Worst customer service ever, shouldnt have ventured away from 32red doh

[puppydog07]

Thanks for your replies guys. I dont mind if they took a while if i deposited by credit card and want to withdraw to neteller or sometging but it makes zero sense i would be committing fraud (depositing and withdrawing to the same neteller account) playing a -EV game without a bonus.

The only thing i would have achieved is cause them to pay $60 of neteller fees by depositing the $3000 which doesnt make sense as i should have lost at least lost $800 in EV. I dont get why its sohard for a casino manger to figure out? A 5 year old could probably come to a faster answer than Tom.

What pissed me off was the fact i asked for a call back. When i hadnt recieved a call i asked live chat, they said Tom tried to call but i didnt answer. Funny as i didnt have a miss call on my mobile lol.

So now its been 4 day (granted 2 full business days) i still dont know wtf the "security/fraud" team is doing. Tom hinted in a email that it might be faster if i told him what profession i did or send more ID, not in a direct way, i told him i wouldnt send more ID. I had sent a photo Id, internet bill, 2 different bank statement.

Worst customer service ever, shouldnt have ventured away from 32red doh

Hi Zman,
Unfortunatly this casino has had major troubles from the word go, one problem after another, do a search and find the thread lucky red players beware and youll catch up on some other players issues, eventually we all got paid but not without maxxive amounts of stress and grief.

I your looking for hassle free, lucky red is not on the list...

puppy

[vinylweatherman]

Thanks for your replies guys. I dont mind if they took a while if i deposited by credit card and want to withdraw to neteller or sometging but it makes zero sense i would be committing fraud (depositing and withdrawing to the same neteller account) playing a -EV game without a bonus.

The only thing i would have achieved is cause them to pay $60 of neteller fees by depositing the $3000 which doesnt make sense as i should have lost at least lost $800 in EV. I dont get why its sohard for a casino manger to figure out? A 5 year old could probably come to a faster answer than Tom.

What pissed me off was the fact i asked for a call back. When i hadnt recieved a call i asked live chat, they said Tom tried to call but i didnt answer. Funny as i didnt have a miss call on my mobile lol.

So now its been 4 day (granted 2 full business days) i still dont know wtf the "security/fraud" team is doing. Tom hinted in a email that it might be faster if i told him what profession i did or send more ID, not in a direct way, i told him i wouldnt send more ID. I had sent a photo Id, internet bill, 2 different bank statement.

Worst customer service ever, shouldnt have ventured away from 32red doh

The problem is your circumstances. You say you use a PO Box for utility bills, yet you seem to use your home address for the bank statements, and have offered these.
A bank statement should be OK so long as it shows your address, and is in your name, both of which should then match with the details on your drivers license.
You could also try taking a photo of yourself holding up your drivers license, clear enough that your face can be verified against the photo on the drivers license. The drivers license must be clear enough in this picture such that it can be seen to be the same as the one you sent as a separate image.
This process is the rough equivalent of having your documents "notarised", or when photo ID is verified as intended, during person to person contact.
It is a controversial and cumbersome process, but only involves sending your ID in a more verifiable manner, rather than sending MORE ID.
Another way to verify your address is to prove you are on the electoral roll there, this is compulsory (£1000 fine for failing to register), and it is very suspicious indeed to find an adult who claims to be living somewhere, and has been there a while, to NOT be registered to vote at that address.

Since you are a senior member with around 250 posts, I would think it unlikely that you are trying something on.

With your available documents as they are, I would suggest you ALWAYS get your ID verified BEFORE you deposit at any casino, since these problems are likely to occur elsewhere.


Mobile phone cameras are not as good as bespoke digital cameras. If you have a special close up setting, this should produce an image clear enough to see all your details.
The question about your profession is probably an attempt to better understand your circumstances. You could be in the armed forces, or in a job where you are frequently moved around the country. These circumstances would explain why you use a PO box for receipt of mail.

It would be difficult to commit "money laundering" by depositing and withdrawing with Neteller. Fraud usually involves depositing with one method, and withdrawing by another, followed later by the casino, having already paid out, finding the initial deposits were done with funds that were not yours, or through a method which is later the subject of a chargeback.

Bonus abuse ( or advantage play, to use the correct term) would not be an issue, since you used no bonus.

If you were intending to play $200 per hand at Blackjack, a deposit of $3000 would be reasonable.

Casinos often have lower betting limits to control the scope for advantage play, but this has backfired on a number of occasions when middle to high rolling players have expected "normal" limits, and found "insulting" limits after they have deposited.