Lucky red casino

[zman]

So i joined this casino on friday. I deposit 3 x $1000 as i wanted to play some BJ. I figured they had the normal limit of $200. I found out the limit to be $25 lol. So i try to withdraw $2800 but of course they wanted id for "verification" purposes. Of freaking course!

So i send in my details, as my scanner wasnt working i had to use my iphone camera. Now the only document that wasnt good was my plastic drivers card. You can still make out all the details but they want a better copy fair enough. Another thing they wanted was a copy of a utility bill, i sent a copy of my bank statement which i told them should suffice. Reason why i dont have my bills going there is because its a pobox so i dont junk snail mail being sent to my home. Now i sent this all on the 4th. Its been 2 days they give the old excuse that they dont work weekends but yet they keep still take deposits.

If you can look past that, i managed to get a message to a manger to increase my limit on the 5th or so to $250. Now i have managed to win some money and wagered nearly $160k+ the delays are ongoing. I sent in some more scanned id and more bank statements to head them off just incase the other id i resent on the 4 th wasnt good enough for them again. I get a answer back that they are waiting for the fraud team to get nack to them. Seriously this is turing out to be a joke!

I deposited without a bonus from my neteller account im withdrawing back to the same account so whats with the delay!

 

[zman]

The most annoying thing is that its 7Pm in london so i have to wait another day for them to verify me or more like to maje sure i didnt commit fraud because i actually won money lol. I thought by joing through thus site to a rtg site it would be different, apparebtly not. I just sent off a pm to their manager. Hopefully i dont have to wait another few days so they can "process" my withdrawal!

 

[zman]

Opps can a mod please move me to the correct section, im posting this from my iphone so i didnt see i was just posing in online casino no the complaints section.

 

[zman]

7/6/2009 9:13:29 AM NETeller Withdrawal Declined $xxxxx
7/4/2009 8:30:35 AM NETeller Withdrawal Requested $xxxxx

I just love this.

They claim to be verifying my account. I guess they cant do it without declining my withdrawal first and not telling me

 

[coxwel]

no worries..

as i cashed out @ luckyred the operator made the transfer in real time for me during we were chatting.. he just said hey look in your neteller.. and it was in .. instant.. how great!

it was same for me, first they cancelled my request as my docs were not on file, as i sent it all was done then within 5mins in chat.. thats service how i like ;-)

just try to get them by their good reputation and say you read in forums they pay quite instant.. for me this worked out ;-)

and as you wagered and played high amounts a little more checking would be normal ;-)

if you followed all rules, which i think you did if you depsoit 3k you will have no problems..

cheers
coxwel

 

[slotplayer]

I had to send an id to an ewallet so I used my camera's zoom feature and then emailed them jpg and they said it was fine.

 

[coxwel]

before i had a scanner this year, shame ;-) i always made photos of my id with my crappy 2megapixel cam from my nokia handy, with crappy digital zoom..

was always accepted from casinos..

cheers

coxwel

 

[zman]

Thanks for your replies guys. I dont mind if they took a while if i deposited by credit card and want to withdraw to neteller or sometging but it makes zero sense i would be committing fraud (depositing and withdrawing to the same neteller account) playing a -EV game without a bonus.

The only thing i would have achieved is cause them to pay $60 of neteller fees by depositing the $3000 which doesnt make sense as i should have lost at least lost $800 in EV. I dont get why its sohard for a casino manger to figure out? A 5 year old could probably come to a faster answer than Tom.

What pissed me off was the fact i asked for a call back. When i hadnt recieved a call i asked live chat, they said Tom tried to call but i didnt answer. Funny as i didnt have a miss call on my mobile lol.

So now its been 4 day (granted 2 full business days) i still dont know wtf the "security/fraud" team is doing. Tom hinted in a email that it might be faster if i told him what profession i did or send more ID, not in a direct way, i told him i wouldnt send more ID. I had sent a photo Id, internet bill, 2 different bank statement.

Worst customer service ever, shouldnt have ventured away from 32red doh

 

[puppydog07]

lucky red players beware

Thanks for your replies guys. I dont mind if they took a while if i deposited by credit card and want to withdraw to neteller or sometging but it makes zero sense i would be committing fraud (depositing and withdrawing to the same neteller account) playing a -EV game without a bonus.

The only thing i would have achieved is cause them to pay $60 of neteller fees by depositing the $3000 which doesnt make sense as i should have lost at least lost $800 in EV. I dont get why its sohard for a casino manger to figure out? A 5 year old could probably come to a faster answer than Tom.

What pissed me off was the fact i asked for a call back. When i hadnt recieved a call i asked live chat, they said Tom tried to call but i didnt answer. Funny as i didnt have a miss call on my mobile lol.

So now its been 4 day (granted 2 full business days) i still dont know wtf the "security/fraud" team is doing. Tom hinted in a email that it might be faster if i told him what profession i did or send more ID, not in a direct way, i told him i wouldnt send more ID. I had sent a photo Id, internet bill, 2 different bank statement.

Worst customer service ever, shouldnt have ventured away from 32red doh

Hi Zman,
Unfortunatly this casino has had major troubles from the word go, one problem after another, do a search and find the thread lucky red players beware and youll catch up on some other players issues, eventually we all got paid but not without maxxive amounts of stress and grief.

I your looking for hassle free, lucky red is not on the list...

puppy

 

[vinylweatherman]

Thanks for your replies guys. I dont mind if they took a while if i deposited by credit card and want to withdraw to neteller or sometging but it makes zero sense i would be committing fraud (depositing and withdrawing to the same neteller account) playing a -EV game without a bonus.

The only thing i would have achieved is cause them to pay $60 of neteller fees by depositing the $3000 which doesnt make sense as i should have lost at least lost $800 in EV. I dont get why its sohard for a casino manger to figure out? A 5 year old could probably come to a faster answer than Tom.

What pissed me off was the fact i asked for a call back. When i hadnt recieved a call i asked live chat, they said Tom tried to call but i didnt answer. Funny as i didnt have a miss call on my mobile lol.

So now its been 4 day (granted 2 full business days) i still dont know wtf the "security/fraud" team is doing. Tom hinted in a email that it might be faster if i told him what profession i did or send more ID, not in a direct way, i told him i wouldnt send more ID. I had sent a photo Id, internet bill, 2 different bank statement.

Worst customer service ever, shouldnt have ventured away from 32red doh

The problem is your circumstances. You say you use a PO Box for utility bills, yet you seem to use your home address for the bank statements, and have offered these.
A bank statement should be OK so long as it shows your address, and is in your name, both of which should then match with the details on your drivers license.
You could also try taking a photo of yourself holding up your drivers license, clear enough that your face can be verified against the photo on the drivers license. The drivers license must be clear enough in this picture such that it can be seen to be the same as the one you sent as a separate image.
This process is the rough equivalent of having your documents "notarised", or when photo ID is verified as intended, during person to person contact.
It is a controversial and cumbersome process, but only involves sending your ID in a more verifiable manner, rather than sending MORE ID.
Another way to verify your address is to prove you are on the electoral roll there, this is compulsory (1000 fine for failing to register), and it is very suspicious indeed to find an adult who claims to be living somewhere, and has been there a while, to NOT be registered to vote at that address.

Since you are a senior member with around 250 posts, I would think it unlikely that you are trying something on.

With your available documents as they are, I would suggest you ALWAYS get your ID verified BEFORE you deposit at any casino, since these problems are likely to occur elsewhere.


Mobile phone cameras are not as good as bespoke digital cameras. If you have a special close up setting, this should produce an image clear enough to see all your details.
The question about your profession is probably an attempt to better understand your circumstances. You could be in the armed forces, or in a job where you are frequently moved around the country. These circumstances would explain why you use a PO box for receipt of mail.

It would be difficult to commit "money laundering" by depositing and withdrawing with Neteller. Fraud usually involves depositing with one method, and withdrawing by another, followed later by the casino, having already paid out, finding the initial deposits were done with funds that were not yours, or through a method which is later the subject of a chargeback.

Bonus abuse ( or advantage play, to use the correct term) would not be an issue, since you used no bonus.

If you were intending to play $200 per hand at Blackjack, a deposit of $3000 would be reasonable.

Casinos often have lower betting limits to control the scope for advantage play, but this has backfired on a number of occasions when middle to high rolling players have expected "normal" limits, and found "insulting" limits after they have deposited.

 

[zman]

Hello VWM, i would like to address some points you have raised. My address with them is indeed a pobox. I have tried to rectify this by sending in my drivers id (home address) internet bill (home address) 2x bank stAtement + charity letter (pobox address). If it wasnt enough i have sent them clear scans 2 days ago.

 

[vinylweatherman]

Hello VWM, i would like to address some points you have raised. My address with them is indeed a pobox. I have tried to rectify this by sending in my drivers id (home address) internet bill (home address) 2x bank stAtement + charity letter (pobox address). If it wasnt enough i have sent them clear scans 2 days ago.

This would be the root of your problems. A PO Box address cannot be verified. I am surprised you even got as far as you did, the registration process should have checked for PO Box and other similar kinds of addresses, and aborted.

The casino will need your real address anyway, and will have it from your documents, but your initial registration of a PO Box address will further delay the process.

Using PO Boxes means they have to do further checks to see if you have registered other accounts with them. Fraudsters will try to use several addresses and sets of details to register several accounts, only "claiming" the account they win at. This kind of tactic would help greatly with free chip welcome offers.

The casino now seems to want to know why you have used a PO Box in the first place. It is unusual for a private citizen to use them, they tend to be used by businesses who receive large volumes of mail, and want to arrange bulk collection or delivery to whatever location suits them at the time. Dodgy businesses also use PO Boxes to hide behind, which has lead to PO Box addresses being regarded with some suspicion.

 

[zman]

WHen i get home i will take your advice and send them a pic of me holding my license and a letter. I hope i get some satisfaction today as their excuses have zero merit.

I think after this i wont be trying new casinos even though i joined via the accredited casino section.

 

[zman]

I have not had any issued with putting my pobox in any casino or poker sites. At some sites i have deposited hundres of thousands and withdrawn similar amounts so i cant understand all this fuss.

 

[zman]

His is just getting pathetic now. Day 6 now or 4 th business day and i still have no resolution. I have request 3 call backs on 2 days from Tom but i havent recieved any yet. Tom left a note supposedly ringing me and i wasnt answering. Now i told him to ring on my mobile so i would have seen a missed call which i didnt. Also yesterday they supposedly sent me 2 emails from the fraud team but again nothing to my email account ( not im spam either).

How a company can botch up a simple task i will never know. I hope when Bryan comes back he will remove them from the accredited list.

 

[clubworld]

Hi zman,

You opened an account with a PO Box address, made three maximum level deposits in the space of 42 seconds and then requested a withdrawal for more than 93% of the deposit value having wagered just $1.50

When we tried to call you to verify the account there was no answer. We tried many times to contact you - I have tried to call you myself four times this week.

Surely you can appreciate how all this raised a flag on your account and required a more in depth, and therefore time consuming review before we could release any funds.

This review has now been completed and so the cashier has been authorised to initiate payments back to the account the deposits originated from.

Regards
Tom

 

[zman]

Hi zman,

You opened an account with a PO Box address, made three maximum level deposits in the space of 42 seconds and then requested a withdrawal for more than 93% of the deposit value having wagered just $1.50

I have explained the po.box issue here and also the email i sent to you 2 days ago now. I have explained the deposit and withdraw issue in live chat, here and by email to you.

You have failed to tell everyone since then i have wagered close to $160,000 on slots and BJ without a bonus.

When we tried to call you to verify the account there was no answer. We tried many times to contact you - I have tried to call you myself four times this week.

To be honest when a casino manager doesnt know how to dial international numbers it causes alarm bells to ring in my head. I have received 0 calls from you or missed calls on my phone.

Here is a link that might help Tom.

You do not have permission to view link Log in or register now.

00 00 is the international prefix used to dial somewhere outside of U.K..
61 61 is the international code used to dial to Australia.

When i signed up i put 04xxxxxxxx but two days ago thinking why hasnt Tom called me back i told your live support to change it to +614xxxxxxxx. Now all you needed to do is dial 00 in front of it and i will pick up

Surely you can appreciate how all this raised a flag on your account and required a more in depth, and therefore time consuming review before we could release any funds.

This is the sad thing, what is there to verify? Im not depositing and changing withdraw options, so i cant scam your site. Or is the only problem that i actually won money from your site?

This review has now been completed and so the cashier has been authorised to initiate payments back to the account the deposits originated from.

Regards
Tom

You really need to get on the ball Tom, this is no way to treat a player that could potentially lose tens of thousands on your site.

 

[zman]

7/9/2009 3:41:46 AM Play Bonus Removal Withdrawal Approved! ($147.00)
7/9/2009 3:41:46 AM Play Bonus Removal Withdrawal Requested ($147.00)
7/9/2009 3:41:21 AM NETeller Withdrawal Requested ($3,000.00)
7/7/2009 11:29:19 AM NETeller Withdrawal Declined $5,000.00
7/7/2009 11:29:19 AM NETeller Withdrawal Declined $5,000.00
7/7/2009 8:38:14 AM NETeller Withdrawal Requested ($5,000.00)
7/7/2009 8:37:55 AM Redeem Comp Points Deposit Approved! $1.57
7/7/2009 8:37:55 AM Redeem Comp Points Deposit Requested $1.57

To top off this little adventure they have reversed my 2x $5k withdrawals, made a 1x $3k withdrawal and STOLEN $147 from me. GOOD TIMES TOM!

 

[zman]

Alicia: I have told you it will take today to have your withdrawal processed and then the transfer is instant

Alicia: For your processing fee its as follows please: 3 x $39 for deposits + 1 x $30 for withdrawal

Me: show me in the terms and conditions that it explains this

Alicia: The calculations when made will amount to $147.00 please

Alicia: Explains what please.

Me: where does it state in the terms and conditions i will be paying fees to deposit and withdraw

Alicia: Charges vary from time to time, we do not stick to one rule i am afraid regarding charges. Kindly allow end of today to have your withdrawal processed please

Me: No

Me: You show me where in your terms and conditions that says you will be charging customers deposit and withdrawal fees

Alicia: As we dont cover netteller's fee, they do the charges .

Me: They charge the merchant not the member

Me: Show me the t/cs

Alicia: The terms and Conditions are stated in reference to what is applicable, if you do not find any terms and conditions for Neteller charges then i am afraid we do not have any such, as we dont cover netteller's fee, they do the charges .It is a seperate company

Me: Where is Tom this is unacceptable

Alicia: Tom is in a meeting please.

Me: I am going to wait here till he gets back

Love it when you can make up t/cs as you go along!

They charged me $39 for each deposit and $30 for each withdrawal (obv they cap it at 3k a week withdrawal limit so 4x $30), which means i have to pay $237 to withdraw $10,000.

 

[RobWin]

Alicia: As we dont cover netteller's fee, they do the charges .

Alicia: The terms and Conditions are stated in reference to what is applicable, if you do not find any terms and conditions for Neteller charges then i am afraid we do not have any such, as we dont cover netteller's fee, they do the charges .It is a seperate company

When the heck did that policy start there, that's the first I've heard of that one, but it's also been a couple of years too since I last used my Neteller account.
____
____

 

[zman]

When the heck did that policy start there, that's the first I've heard of that one, but it's also been a couple of years too since I last used my Neteller account.
____
____

All casinos cover the fees so i dont know where they are coming from.

 

[RobWin]

All casinos cover the fees so i dont know where they are coming from.

Yea, that's always the way it was when I was using my neteller account as well. Maybe Tom will chime back in here and clarify that one for all of us as I'm sure there would be quite a few more peeps here interested in that new policy. If in fact it is a new policy.

 

[zman]

Yea, that's always the way it was when I was using my neteller account as well. Maybe Tom will chime back in here and clarify that one for all of us as I'm sure there would be quite a few more peeps here interested in that new policy. If in fact it is a new policy.

Their reasoning is they can charge it even though it doesnt get mentioned any where on their site and they can change it as they like lol.

 

[clubworld]

Hi zman,

The terms have always been there:

17. We reserve the right to process any withdrawals from casino accounts via the method(s) used to fund the account wherever possible. In addition, we also reserve the right to deduct any processing costs from the value of the payment.

We waive this in the overwhelming majority of cases though.

Kind Regards
Tom

 

[zman]

Hi zman,

The terms have always been there:

17. We reserve the right to process any withdrawals from casino accounts via the method(s) used to fund the account wherever possible. In addition, we also reserve the right to deduct any processing costs from the value of the payment.

We waive this in the overwhelming majority of cases though.

Kind Regards
Tom

Ok so your punishing me because i won some money? Is that what you are saying?