Lucky red casino

[zman]

Hello VWM, i would like to address some points you have raised. My address with them is indeed a pobox. I have tried to rectify this by sending in my drivers id (home address) internet bill (home address) 2x bank stAtement + charity letter (pobox address). If it wasnt enough i have sent them clear scans 2 days ago.

[vinylweatherman]

Hello VWM, i would like to address some points you have raised. My address with them is indeed a pobox. I have tried to rectify this by sending in my drivers id (home address) internet bill (home address) 2x bank stAtement + charity letter (pobox address). If it wasnt enough i have sent them clear scans 2 days ago.

This would be the root of your problems. A PO Box address cannot be verified. I am surprised you even got as far as you did, the registration process should have checked for PO Box and other similar kinds of addresses, and aborted.

The casino will need your real address anyway, and will have it from your documents, but your initial registration of a PO Box address will further delay the process.

Using PO Boxes means they have to do further checks to see if you have registered other accounts with them. Fraudsters will try to use several addresses and sets of details to register several accounts, only "claiming" the account they win at. This kind of tactic would help greatly with free chip welcome offers.

The casino now seems to want to know why you have used a PO Box in the first place. It is unusual for a private citizen to use them, they tend to be used by businesses who receive large volumes of mail, and want to arrange bulk collection or delivery to whatever location suits them at the time. Dodgy businesses also use PO Boxes to hide behind, which has lead to PO Box addresses being regarded with some suspicion.

[zman]

WHen i get home i will take your advice and send them a pic of me holding my license and a letter. I hope i get some satisfaction today as their excuses have zero merit.

I think after this i wont be trying new casinos even though i joined via the accredited casino section.

[zman]

I have not had any issued with putting my pobox in any casino or poker sites. At some sites i have deposited hundres of thousands and withdrawn similar amounts so i cant understand all this fuss.

[zman]

His is just getting pathetic now. Day 6 now or 4 th business day and i still have no resolution. I have request 3 call backs on 2 days from Tom but i havent recieved any yet. Tom left a note supposedly ringing me and i wasnt answering. Now i told him to ring on my mobile so i would have seen a missed call which i didnt. Also yesterday they supposedly sent me 2 emails from the fraud team but again nothing to my email account ( not im spam either).

How a company can botch up a simple task i will never know. I hope when Bryan comes back he will remove them from the accredited list.

[clubworld]

Hi zman,

You opened an account with a PO Box address, made three maximum level deposits in the space of 42 seconds and then requested a withdrawal for more than 93% of the deposit value having wagered just $1.50

When we tried to call you to verify the account there was no answer. We tried many times to contact you - I have tried to call you myself four times this week.

Surely you can appreciate how all this raised a flag on your account and required a more in depth, and therefore time consuming review before we could release any funds.

This review has now been completed and so the cashier has been authorised to initiate payments back to the account the deposits originated from.

Regards
Tom

[zman]

Hi zman,

You opened an account with a PO Box address, made three maximum level deposits in the space of 42 seconds and then requested a withdrawal for more than 93% of the deposit value having wagered just $1.50

I have explained the po.box issue here and also the email i sent to you 2 days ago now. I have explained the deposit and withdraw issue in live chat, here and by email to you.

You have failed to tell everyone since then i have wagered close to $160,000 on slots and BJ without a bonus.

When we tried to call you to verify the account there was no answer. We tried many times to contact you - I have tried to call you myself four times this week.

To be honest when a casino manager doesnt know how to dial international numbers it causes alarm bells to ring in my head. I have received 0 calls from you or missed calls on my phone.

Here is a link that might help Tom.

http://www.timeanddate.com/worldcloc...ng.html?p2=136

00 00 is the international prefix used to dial somewhere outside of U.K..
61 61 is the international code used to dial to Australia.

When i signed up i put 04xxxxxxxx but two days ago thinking why hasnt Tom called me back i told your live support to change it to +614xxxxxxxx. Now all you needed to do is dial 00 in front of it and i will pick up

Surely you can appreciate how all this raised a flag on your account and required a more in depth, and therefore time consuming review before we could release any funds.

This is the sad thing, what is there to verify? Im not depositing and changing withdraw options, so i cant scam your site. Or is the only problem that i actually won money from your site?

This review has now been completed and so the cashier has been authorised to initiate payments back to the account the deposits originated from.

Regards
Tom

You really need to get on the ball Tom, this is no way to treat a player that could potentially lose tens of thousands on your site.

[zman]

7/9/2009 3:41:46 AM Play Bonus Removal Withdrawal Approved! ($147.00)
7/9/2009 3:41:46 AM Play Bonus Removal Withdrawal Requested ($147.00)
7/9/2009 3:41:21 AM NETeller Withdrawal Requested ($3,000.00)
7/7/2009 11:29:19 AM NETeller Withdrawal Declined $5,000.00
7/7/2009 11:29:19 AM NETeller Withdrawal Declined $5,000.00
7/7/2009 8:38:14 AM NETeller Withdrawal Requested ($5,000.00)
7/7/2009 8:37:55 AM Redeem Comp Points Deposit Approved! $1.57
7/7/2009 8:37:55 AM Redeem Comp Points Deposit Requested $1.57

To top off this little adventure they have reversed my 2x $5k withdrawals, made a 1x $3k withdrawal and STOLEN $147 from me. GOOD TIMES TOM!

[zman]

Alicia: I have told you it will take today to have your withdrawal processed and then the transfer is instant

Alicia: For your processing fee its as follows please: 3 x $39 for deposits + 1 x $30 for withdrawal

Me: show me in the terms and conditions that it explains this

Alicia: The calculations when made will amount to $147.00 please

Alicia: Explains what please.

Me: where does it state in the terms and conditions i will be paying fees to deposit and withdraw

Alicia: Charges vary from time to time, we do not stick to one rule i am afraid regarding charges. Kindly allow end of today to have your withdrawal processed please

Me: No

Me: You show me where in your terms and conditions that says you will be charging customers deposit and withdrawal fees

Alicia: As we dont cover netteller's fee, they do the charges .

Me: They charge the merchant not the member

Me: Show me the t/cs

Alicia: The terms and Conditions are stated in reference to what is applicable, if you do not find any terms and conditions for Neteller charges then i am afraid we do not have any such, as we dont cover netteller's fee, they do the charges .It is a seperate company

Me: Where is Tom this is unacceptable

Alicia: Tom is in a meeting please.

Me: I am going to wait here till he gets back

Love it when you can make up t/cs as you go along!

They charged me $39 for each deposit and $30 for each withdrawal (obv they cap it at 3k a week withdrawal limit so 4x $30), which means i have to pay $237 to withdraw $10,000.

[RobWin]

Alicia: As we dont cover netteller's fee, they do the charges .

Alicia: The terms and Conditions are stated in reference to what is applicable, if you do not find any terms and conditions for Neteller charges then i am afraid we do not have any such, as we dont cover netteller's fee, they do the charges .It is a seperate company

When the heck did that policy start there, that's the first I've heard of that one, but it's also been a couple of years too since I last used my Neteller account.
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