Question about Wagering Requirements at bonus

[yoshirules]

Hello all

I've got a strange experience at Captain Cooks casino:
Two months ago I've deposited 50 euro and got a bonus, didnt win, so lost. My balance was zero.
So now I transfered from the lottery tickets from reward riches:10 euro. I played, won a little. But my balance keeps saying only bonus.
Went to the live chat and asked about the wagering requirements.
He said I still had to wager 5400 euro.
I was stunned and said thats 540 times the bonus.

But the deal was I also have to fullfill the WR of my old bonus even if my balance was zero.

My question is this normal?

If thats the case at any other casino, once you take a welcome bonus and lose, you better not deposit cause you still have to meet the old requirements.

[jas2587]

I always thought once you zeroed out the bonus then wagering was done I would stop playing an send a email an say whats up I zerod out the bonus why am I still bein held to the wagering req. on a prior bonus if they say you still have to wager I would say c ya as then all deposits would be tied into that bonus you would never cashout

least that is what I believe but I am sure a certain affilate will come along an point out if I am wrong

Good Luck to you

Cindy

[vinylweatherman]

Originally Posted by yoshirules

Hello all

I've got a strange experience at Captain Cooks casino:
Two months ago I've deposited 50 euro and got a bonus, didnt win, so lost. My balance was zero.
So now I transfered from the lottery tickets from reward riches:10 euro. I played, won a little. But my balance keeps saying only bonus.
Went to the live chat and asked about the wagering requirements.
He said I still had to wager 5400 euro.
I was stunned and said thats 540 times the bonus.

But the deal was I also have to fullfill the WR of my old bonus even if my balance was zero.

My question is this normal?

If thats the case at any other casino, once you take a welcome bonus and lose, you better not deposit cause you still have to meet the old requirements.

No, MOST casinos will NOT carry WR over to a new deposit if a player zeroes out. It does not make sense to carry WR with most current bonuses being -EV. Players will see that their WR will simply build to an impossible level, and will even apply when they just make cash deposits.


In this case, it may be that the CS didn't know what they were talking about, so just made something up to the effect that what happened to you was normal, thus relieving themselves of the need to investigate if you swallowed their BS.

What happend here is yet another example of a two year old bug with the MGS bonus system. IF a BONUS chip is dropped into a zeroed account, but one where the funds were lost before WR on a previous bonus was met, the WR from the old bonus will be carried over, and added to the WR of the new.

Sometimes, this error causes CASH deposits to part turn to BONUS funds where a previous bonus WR was not completed before an account zeroes out.

Oddly enough, NOT zeroing out completely, but leaving a small bonus balance behind has the OPPOSITE effect, where a fresh cash deposit turns the small remaining bonus balance to cash, thus wiping out any carried WR.

It seems that balances between 2 credits and a few "cents" are best for this, rather than 0.0

MGS have not bothered to look into this problem, even though they MUST know about it, since a case was taken to eCogra where a player zeroed out, deposited cash, and had some turn to bonus.

There are LOADS of unpatched errors in MGS software, and regular players have probably seen most of them at one time or another. They regularly introduce NEW errors, as well as old games. Relatively few errors seem to get fixed.