Thank You Inetbet

[Nifty29]

Hi Lucky - welcome to the boards and thanks for posting

but I felt I had to jump to Catrina's defense on this one

I hoped it was clear to everyone that nobody is attacking the OP at all. Members are just stating their opinions and they are ALL valid because they took the time to become involved in this discussion

The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat???

Im with you on that one. I think Live Chat is an incredibly important tool these days, especially given the trouble everyone has with emails being blocked by ISPs thanks to scumbag spammers.

And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

The problem with the CS is that it isnt 24/7. There is a window of about 8-10 hours when emails arent answered, but I am ALWAYS answered very quickly within the other times and I know when to expect a longer wait so Im just patient because I know they will certainly answer.

Im not sure what you mean in regards to depositing players not being given preferential treatment..? As I said, Im not a 'whale' by any means but Ive always received reasonable bonuses and efficient service.

Again, I think that the professionalism and 'tone' of some email responses needs urgent review at Inetbet based on the evidence presented in this thread. Ive not experienced it, but I would certainly be a bit grumpy if I received some of those responses....but then I wouldnt have asked the question to be frank so its a moot point.

[Mouche12]

Hi - I've never posted here until now but I felt I had to jump to Catrina's defense on this one. This isn't about "iNetbet bashing" at all (although I am sure I will be labled as such) - it's about stating the facts. If the others who posted responses to Catrinas thread don't feel that her history warrants her anger - then I'll speak for her because mine does.

I deposit between $300 - $400/mo at iNetBet and have been for over two years. While they do give me fairly generous Manager Bonuses monthly (which I have always thanked them for), the few times that I have asked for a $5.00 comp - either because a code didn't work or because depositing players tend to get left off the freebie list, they have flat out told me "no". And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

Unfortunately, iNetBet is one of the few casinos that actually pay out winnings if, by some slim chance, you do win (and I like to gamble online so I have to go where they pay) and the only one that allows you to deposit as low as $2.00. However, they know this [/I]and they know you know this, so that's why Catrina was given the "sarcastic" (not polite - as Laurie read it) kick to the curb. To tell a depositing customer (no matter what their history is) to go find another casino over a measly $5.00/$50.00 max withdrawl comp request is pretty unforgivable. To interpret that e-mail response any other way - particularly as one that is "wishing her luck" (please - you fell for that?) - is truly being gullable and naive in the world of online gambling. It dripped with sarcasm - give me a break. I agree that we should appreciate iNetBet as a non-rouge casino, but you certainly shouldn't have to kiss butt for a lousy $5.00 comp that they're not going to give you anyway. If anything, they should be kissing my butt and the butt of every customer who deposits on a regular basis! And the bottom line is - they simply don't care about CS at all and that's that. The iNetBet philosophy is something like "Why do I have to be nice to you? I pay you when you win, right? What more do you want?" The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat??? Sure, I play there - but it has never felt comfortable at all. I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos. Bummer that they don't pay.

So, Catrina, I agree with you and I understand completely what it is like to receive that shocking, abrupt "Nope, sorry" e-mail from iNetBet for such a small request. It feels really bizarre (and almost embarressing considering the request) - especially if you've been filling their pockets for any length of time. Good for iNetBet for being non-rouge. But a little preferential treatment and a couple of $5.00 comps here and there (at least when I ask) would go a long way.

I fully agree with this story, Inetbet does really not give a damn and their response is also IMO sarcastic. Probably Alan's response, because his 'politeness and kindness' is nowhere to be found, maybe with a few exceptions, but I had bumped into this guy before and it was NOT a pleasure at all!

[chayton]

I have to say that i've been playing at iNetBet for a long time and have never had anyone there including Alan ever be rude to me. The managers bonus is also something that i appreciate getting because as lauriejim said, the bonus isn't something that HAS to be given out, but is to most i think.(no offense meant) It's also something i don't get or see from other casinos. I also agree with Nifty29 about the wording and use of "please and thank you". I really haven't had any problem with iNeBet right down to my emails being answered pretty quick.

I agree - I've always received responses from iNetBet pretty quickly and the response may be sometimes short and to the point, but they're not rude and they DO always answer my questions clearly - I'd much rather that then a long-winded happy friendly chatty email full of smiley faces that DOESN'T answer my question at all.

[silcnlayc]

I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos

Sad but true in my case too..Rogue or not accredited casinos have been much more kind in freebies when asked nicely. Shame is, they pay when the feel like it and some of the accredited ones that are listed have become cocky and in your face kind of casinos because of the backing they get such as this site. Which makes players secondary in THEIR book. Inet is on the top of the list for this unfriendly player kind of behavior, JMO.

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[catrina m]

I have only played at these casino's this year: Inetbet, 3Dice, Cherryred, Villento and First web.

The Mgs I am excluding beacause they are easy to add up.

I have deposited slightly over $500 at first web this year and have had no cashouts. When I looked at my transaction history I politely asked for a comp and if they couldnt give me one I asked that my over 5 year account be closed.

I have deposited a couple hundred at villento and have 1 $100 cash out on my QT records.

I went over my QT records like an accountant. After all, they are there to view anytime.

Other than the MG"S all my gambling is recorded there.

I went back to the first of the year, 7 pages worth. Added them all up.

Here is how 2009 stands regarding these casino's, Inetbet, 3Dice, Cherry Red ( First Web is amazingly from the 24 of January until the 27th of June exactly negative $500 with no withdrawals, villento was uninstalled a while back but it is negative roughly $100.)

Inetbet

33 deposits equaling $542

4 withdrawals equaling $465

Cherry Red

17 deposits equaling $533

3 withdrawals equaling $693

3Dice

48 deposits equaling $869

3 withdrawals equaling $275

Since January I am down $77 at inetbet

positive $160 at Cherry red ( Thanks to a $500 cashout that I spent on ebay)

and 3Dice has me down $594

Here is my last PM from Enzo



Re: 3Dice Customer Care
Hi Catrina,

Sorry for the late reply - I've been dealing with the flu here so I've been on low-activity lately.

First off, I totally understand and appreciate that a bad-luck session is no fun. And venting can quite often help to take some of the stress off. We're always there for you if you need that, but we also have to try and put things in perspective where appropriate. So, taking a look at your account, I see that you've also seen the lucky side of things. Taking even your recent bad luck into account, you are only 'down' $46 at 3Dice - lifetime. That's a lot of entertainment for value - I think you'll agree on that.

It is ofcourse the nature of random itself that you'll experience periods of extremely good luck where a deposit will give you hours of playing time and cashouts on top - and periods of horrid luck where any game you pick seems like its out to get you. If it would be evenly spread all the time it wouldnt be random at all. (imagine every $1 bet returning $0.97 - that would stop being fun reaally fast).

In conclusion, it are in a way the bad sessions that make the good ones so exciting, and as a casino we can guarantee service, creative and fun games, fast payouts, and we can even guarantee that our staff actually cares - but we cant guarantee luck. And you need luck to get playtime .. a bit of luck gets you playtime, and more luck gets you more playtime or cashouts. That's just the way the cookie crumbles I'm afraid.

Also important to mention is that you should only deposit when you are comfortable with that. Remember that as a depositing player, you always have access to our VIP tournaments, and on average a player wins 1 in 20 of the VIP tourney's they participate in. (so you have 50% chance of winning one before the 10th try). It is part of our comping and really a great - and free - way to get guaranteed entertainment (look in on the chat while you play tourney's - I'm sure you'll love it even if you don't actively participate).

I trust you'll let me know if there is anything else I can do for you.

Kindest Regards,

Enzo


But it was a nice reply. Enzo is a silver tounged individual, and did give me a $25 comp before that.

So, that is the year 2009 for Catrina, Inet keeps good records, they had my withdrawals down pat!


If anyone wishes to examine these figures I will send them the scanned hand written data. I copied every transaction.

It looks like I am down about a thousand between Firstweb and 3Dice.

Maybe I have no reason to complain but I am closing my accounts fast, Inet is where I started and they are gone with MG to follow if they will not give me a thank you.

Thank All of you, Casinomeister members, I love it here. I am fond of several here and I thank you for being here when I feel disappointed.

[catrina m]

I just have to add this.

You will notice all of my deposits go to very highly accredited casinos.

I watch my P's and Q's because I am a member of the casinomeister website.

When this is all sorted out about the gambling laws and the world gets smaller and hopefully the rogues get gone this forum will shine like a diamond!

[catrina m]

Hi - I've never posted here until now but I felt I had to jump to Catrina's defense on this one. This isn't about "iNetbet bashing" at all (although I am sure I will be labled as such) - it's about stating the facts. If the others who posted responses to Catrinas thread don't feel that her history warrants her anger - then I'll speak for her because mine does.

I deposit between $300 - $400/mo at iNetBet and have been for over two years. While they do give me fairly generous Manager Bonuses monthly (which I have always thanked them for), the few times that I have asked for a $5.00 comp - either because a code didn't work or because depositing players tend to get left off the freebie list, they have flat out told me "no". And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

Unfortunately, iNetBet is one of the few casinos that actually pay out winnings if, by some slim chance, you do win (and I like to gamble online so I have to go where they pay) and the only one that allows you to deposit as low as $2.00. However, they know this [/I]and they know you know this, so that's why Catrina was given the "sarcastic" (not polite - as Laurie read it) kick to the curb. To tell a depositing customer (no matter what their history is) to go find another casino over a measly $5.00/$50.00 max withdrawl comp request is pretty unforgivable. To interpret that e-mail response any other way - particularly as one that is "wishing her luck" (please - you fell for that?) - is truly being gullable and naive in the world of online gambling. It dripped with sarcasm - give me a break. I agree that we should appreciate iNetBet as a non-rouge casino, but you certainly shouldn't have to kiss butt for a lousy $5.00 comp that they're not going to give you anyway. If anything, they should be kissing my butt and the butt of every customer who deposits on a regular basis! And the bottom line is - they simply don't care about CS at all and that's that. The iNetBet philosophy is something like "Why do I have to be nice to you? I pay you when you win, right? What more do you want?" The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat??? Sure, I play there - but it has never felt comfortable at all. I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos. Bummer that they don't pay.

So, Catrina, I agree with you and I understand completely what it is like to receive that shocking, abrupt "Nope, sorry" e-mail from iNetBet for such a small request. It feels really bizarre (and almost embarressing considering the request) - especially if you've been filling their pockets for any length of time. Good for iNetBet for being non-rouge. But a little preferential treatment and a couple of $5.00 comps here and there (at least when I ask) would go a long way.

I thank you very much for this post. It is what made me add it all up. I do not play as much as I would like to try because I can't. I have to keep a budget. I know that you probably stay within your budget and I really appreciate your honesty about how much you spend.

That is why I put my budget out for all to see. If you add it up I do spend quite a lot being "entertained" for what I earn.

That is why I started this thread. Do the people that take the hard earned money we deposit "sitting in an air- conditioned office counting the daily take" care about helping the small depositor?

The dripping with sarcasm was what I felt.

I hope to never feel it again for such a miniscule request.

"shudder"

I lost a lot more at 3Dice but Enzo will see another deposit with the hope that I will "WIN BIG" , we do not play purely for entertainment but the hope that it just might pay off.

And hope for a little respect, which we deserve as the dollars and cents behind the snot nose paychecks.

Thank you again my friend.

And chu chu you are a knight in shining armour!

Bye the way, after adding up all my QT deposits I did $175 at Inet since May 25.

Not worthy of a $5 comp, just too much to ask I guess.

[catrina m]

Thank you Silkprint for the PM.

You are one of a kind an an inspiration.

[farookh]

Hi there...Don't feel bad. From my own experiences, Inet is strictly ALL business and bases bonuses strictly on in/out and bonus/deposit ratio. If you are close or over in those categories, you probably won't get any discretionary bonuses. This has been my experience anyway. They are very honest and do what they say. I prefer someone to be honest, even if it comes down to being borderline rude at times. However, I agree with was been stated about live chat. There's no reason not to have it, in this day and age. I understand how frustrating it can be at times when it seems like nothing is going right and on top of that, it feels like you aren't appreciated. Kind of a double wammy. I hope your luck improves .

[silcnlayc]

catrina m, I also thank Inetbet for inspiring me to close my account with them too. I no longer choose to play at a place where the casino can't lose and breaks your bank within seconds to a minute or two and constantly has updates...you have given me the push I needed to finally get rid of them and I thank you for that girl!

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