Withdrawal issue All Jackpots

[Mouche12]

I am a regular depositor at All Jackpots and had made a withdrawal yesterday to my Neteller account. I use both Moneybookers, Click2Pay and Neteller.

I received the money into my Moneybookers account, although I had mentioned on the banking page that my withdrawal should be credited to my Neteller account. Below is a copy of the chat, what do you think about this? I find it very strange!



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You are now chatting with Robin
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Robin: Hi , I'm Robin from the Concierge Desk , how may I assist you?
Me: hi Robin yesterday I withdrew 300 usd
Me: to my Neteller account... I fear
Me: that it has gone to my moneybookersaccount
Me: @hotmail.com
Robin: I will gladly check, just a moment please.
Me: is your moneybookers account moneybookers11@mercantrade.com?
Me: my account is
Me: thanks
Robin: Jacqueline thank you for waiting. I can see that the money was sent to your MoneyBookers account.
Me: yes, I specificly requested
Me: Neteller
Me: as you can see in your log
Me: so, I am not happy with it, but okay
Me: I specifically withdrew to Neteller
Me: so what happened?
Robin: Did you contact us with this request or only rejested it through the banking page?
Me: I requested it at the banking page
Me: there you can choose from the withdrawal options available
Me: My last deposit was actually neteller
Me: so this is not very accurate, is it?
Me: I asked to flush it
Robin: Yes, however the casino terms and condition state that any method used over the last 60 days can be used as a withdrawal method. We try o process the funds to the account the player asked for, but it's not always possible.
Me: that is ridiculous!
Me: really!
Me: I was given the option to decide to which e-wallet I wanted it to be withdrawn
Me: this is not good
Me: I expect an email from your manager explaining me in detail what has happened and that it will NEVER happen again. Next time, if I withdraw, use the e-wall that I have indicated... its simple as that
Me: Can I expect an email soon?
Robin: I understand that you are upset, however your withdrawal was processed according to business rules and as explained the in banking section on our website.
Me: tsss
Me: So and if i make an additional request by live chat, would that help?
Robin: If there is a problem with one of your available withdrawal methods, you may contact us before requesting a withdrawal, explain the situation and we will assist you further.
Me: there is no problem on my side
Me: it is you
Robin: Jacqueline, as I said before your withdrawal was processed as it should have been. My answer is not going to change.
Me: no it hasnt, because I asked for Neteller
Me: First you say that you understand it, then you say it was processed as it should have been, you dont make any sense, sorry
Robin: We are not always able to process the withdrawal to the player's preferred method of payment.
Me: okay, thanks

Thanks for your time!

[vinylweatherman]

What a load of bollocks!!!

Really, - it isn't rocket science to pay a Neteller withdrawal to Neteller etc.

The quote is a load of bollocks too - there are NO business rules and regulations ACTUALLY LAID OUT. Basically, it means "F*** your preference - we do what we feel like on the day" (and this is what they do, there is no CONSISTENCY in how they apply these "rules", so therefore there ARE no hard & fast rules).

Even when they decide to pay to Neteller, they sometimes can't get that right either. I have sometimes seen them pay me, but it is marked "declined", and the money actually isn't there.

They are even breaking their own rules in this situation, since your last deposit WAS Neteller, and their rules also state that amounts up to the value of the deposit MUST go back (if possible) to the method used to make that deposit.

JF are not alone in this though, pretty much every casino behaves in this manner.

Best response - tell them that you have uninstalled the casino, and will be playing elsewhere for the next 60 days in order to allow their messed up system to "forget" all your deposits, so that you can at least know that your next withdrawal will go back to the method used to deposit.

BY the way,

PLEASE edit out your Moneybookers account name, and your casino account number ASAP - Moneybookers security is considered weak, and this is like posting a copy of one of your blank cheques on a forum.

[kmay87]

Could be an idea to edit your personal details out of that chat log

[RobWin]

Robin: We are not always able to process the withdrawal to the player's preferred method of payment.
Me: okay, thanks

Your next question should have been..."Why Not" instead of "okay, thanks"

Considering that Neteller was your last deposit method and that is the method that you requested for the withdrawal.

Seems as though the casino is taking it upon themselves here to randomly pick and choose cash-out methods for their customers.

[Mouche12]

Your next question should have been..."Why Not" instead of "okay, thanks"

Considering that Neteller was your last deposit method and that is the method that you requested for the withdrawal.

Seems as though the casino is taking it upon themselves here to randomly pick and choose cash-out methods for their customers.

You are absolute right! First of all, I have edited my details as you can see.

And I am actually quite happy with All Jackpots, this I dont understand, should I send a message to their rep here? Thanks for your time all!

[vinylweatherman]

Your next question should have been..."Why Not" instead of "okay, thanks"

Considering that Neteller was your last deposit method and that is the method that you requested for the withdrawal.

Seems as though the casino is taking it upon themselves here to randomly pick and choose cash-out methods for their customers.

SPOT ON!!!!!!

I have made many withdrawals there, and I can assure you there ARE no hard & fast rules. They really DO just pick & choose from a player's recently used deposit options which one they will pay the withdrawal back to. They even break more well defined rules in doing so. Other players have had them pay withdrawals back to CLOSED accounts, and this is a BIG PROBLEM.

Even NET WINNINGS are not paid back to the selected withdrawal method, which is what the choice in the banking page is all about. Deposits go back to where they came from, and winnings should go to a player's preferred method.

Oddly enough, years ago, THEY GOT THIS RIGHT, as did many an online casino. Now, with a few years of advances in technology, they can't do it anymore - hardly inspires confidence in the industry.

All this does is to p1$$ of depositing players, who will probably deposit less, for fear any withdrawal will go to some randomly selected account, leaving them to track it down. Casinos that are better at paying withdrawals in a LOGICAL manner, will receive the business.

It is not just about "rules", it is about the LACK of a set of hard & fast rules. JF could simply refund deposits back to the method of deposit, and winnings back to a preferred method of withdrawal. This is what JF USED to do, and it was pretty simple to understand, and easy to know where the withdrawals would turn up.

I have had a few occasions where a withdrawal from a JF casino has defied ALL the "rules", and I have been waiting for it to appear, only to find it had turned up somewhere unexpected.

That 60 day "rule" is also bullshine, depends who you ask - I have been told they work with 180 days

If casinos in general are concerned about the fall off in gross deposits from their player base, this is certainly one issue they should look at. Players who find they are paid on time, without any tricks, stalls, or any other "funky goings on" are more likely to continue depositing, rather than feel the whole industry is in terminal decline, and stop playing altogether.

[spiderlegz]

Sort of reminded me why I didnt continue to play Jackpot Factory after taking 2 SUBs. Withdrew 1200 and 500 and they only refunded the deposits back to Neteller and the rest was paid with cheques.

It took a long time and my bank charged 35€ for each cheque.

[RobWin]

You are absolute right! First of all, I have edited my details as you can see.

And I am actually quite happy with All Jackpots, this I dont understand, should I send a message to their rep here? Thanks for your time all!

Yea, if I were you I would contact their Rep here for further clarification and understanding on this issue and why they chose to handle it the way they did. Let us know what you find out.

[vinylweatherman]

Sort of reminded me why I didnt continue to play Jackpot Factory after taking 2 SUBs. Withdrew 1200 and 500 and they only refunded the deposits back to Neteller and the rest was paid with cheques.

It took a long time and my bank charged 35€ for each cheque.

Now THAT is just taking the p1$$, Neteller was SPECIFICALLY DESIGNED so that players had easy access to a method for painless deposits AND WITHDRAWALS from online gambling sites. Casinos have a DUTY OF CARE to customers to use a method that does not create UNNECESSARY BURDENS on the player (if they want to keep that player, and their reputation in the online gaming community).

Cheques, in many cases, are the WORST, SLOWEST, MOST COSTLY, and INCONVENIENT way to pay a player, and should ONLY be used where a player does NOT have access to a deposit method that can accept withdrawals.
To a few, they cannot even be cashed, and end up as expensive wallpaper.

SOMEONE here is LYING. Neteller tell me this is all a load of bullsh1t that casinos are spinning us about "cannot pay back to Neteller" in it's various forms. Once a casino has it's merchant account set up, it can accept deposits from, and pay withdrawals to, players through Neteller. Other than short Neteller "down for maintenance" periods, there are no times where casios all of a sudden cannot pay back through Neteller whilst they still have their merchant account. It's purely a stalling and juggling act by the casino, but they shift the blame by distancing themselves from the fact that they have simply decided to pick & choose at random what methods to use for a particular player by climing that a set of rules has been followed.

You can clearly see this when you ask further questions - they CANNOT specify the set of rules, and ANY system that works in this manner would be able to provide the rule set used for the operation, maybe even a flowchart.

"Can't pay back to Neteller" is a favourite rogue Playtech excuse, but it seems that reputable casinos are now trying this on in some cases.

[spearmaster]

I think most of you have forgotten that, when collecting winnings, most casinos will reverse/refund as many transactions as necessary in the last 60 days. Obviously if you've used two (or more!) methods, this can be problematic - but again this is to reduce any processing charges that they may incur, as well as to reduce/eliminate the possibility of a chargeback.

Your last deposit method is not the only determination for your payout.