Grand Mondial....

**vinylweatherman** · 5th June 2009, 04:48 AM

Originally Posted by sparkz

I completely agree with you there,

1st off the self exclude thing i couldnt agree more with, end of...no excuses... if you say you wanted to exclude for 6 months, then simply you should be allowed to, and once the 6 months is up you should be able to play again (of course as you say, unless then see its a bigger problem the player is having and exclude them for longer/good)

the thing that annoyed me was i did sign up at aspinalls also, instantly before i could even deposit they locked my account, and sent an email explaining that i had self excluded before so they have locked it just in case im not ready to play again but if i wanted to i could email them back and say i wanted my account re-opened in full.. which is 100% acceptable and fair in my opinion, but in this case i could of freely deposited, however checks were only made once i had requested a withdraw (which for many "compulsive" gamblers isnt good enough because rarely do they make a withdraw but instead end up losing it all before it gets to that point)

for me personally uninstalling the casino once i deceide not to play anymore or for a while isnt good enough for me since i have read in many terms at casinos saying that if an account is left open for a certain amount of time without any activity, then they can charge for this, so i always exclude or close the account for good just to make sure no charges can occur

the payout department should of certainly picked up on that �10 because it was issued in "cash" not "bonus" so the wagering requirements as such didnt exist (apart from me needing to get to the minimum withdraw amount of �50 to cashout)

certainly there is especially 1 staff member who needs to be gone or at least get more training, because once i contacted live support (after my account was unlocked) i was left on hold for about 15-20 mins, then he only came back with the reply telling me it would take 24 hours for my account to be unlocked (when it already had been unlocked lol), the next question was concerning my "confiscated" funds, 10-15 mins later he said i would need to make a deposit of �20 to "unlock" these funds and have them back on my account, i did that but still no funds, so after talking to him again i was waiting for a further 15 mins and he came back and said hes emailed another department and they would reply soon... although to this day there is no reply and mario sorted that issue within 10 hours of me contacting him

certainly im not havinga dig at grand mondial, in my opinion they deserve respect because they are a paying casino and in this day and age thats an ever growing problem that isnt happening with all casinos

They can only charge if you leave money sitting in the account, they CANNOT make debits from deposit methods you have used there in the past - it would be fraud!
So long as you leave your balance at zero, either by busting out, or withdrawing, you can safely just uninstall the casino. Even if they did lock the account for lack of use, this would NOT be a "self exclude", and would not lead to all the trouble that happened, and can be expected to KEEP ON HAPPENING whilst you ask a casino to close your account because you don't think you will play there again for a while.

Of all the accounts I have left dormant, I have ONLY ever been "charged" from small balances left behind, and NOT had charges applied to credit cards, or any other deposit method.
I have not even found any of my dormant accounts closed (except where the casino itself had closed) when reinstalling some time, even years, later.