Self exclude?...danger!

[pmhcfc]

This may or may not have been disucssed at these forums before, but just in case it hasn't;

Last night I decided to close all my Casino Reward accounts, I had an account with every one of them...not that I used them all, but anyway.

I telephoned their helpline, spoke to a guy who stuck to script asking me why I was closing them (they don't seem bothered, so why do they ask? lol) so I gave him the stock "MG casinos too tight these days" answer. He pushed a few buttons and said they were all locked and will remain that way until I request otherwise.

No, no I say - I don't want them locked, I want them closed.

Oh, says he - you'll need to Email this 'team' at casino rewards if you want them closed for good.

I was just about to go when he said that I'll have to be careful when I send them an Email, as if I asked to be self-excluded they will put me on a block list which will mean I'll probably have trouble logging into any MG casino. wtf?

I asked him to explain and he said if people ask to self-exclude from CR the team automatically assumes it's to with a gambling problem, so they put you on a block list which goes to all MG casinos and they'll add you to their self-excluded list also - meaning I wouldn't be able to play anywhere!

Makes you wonder what this 'block list' is all about and also if they are 'allowed' to do this- I guess it's good in one sense, i.e if someone is self excluding due to a gambling problem, but it's a bit extreme in others. This phone op only just remembered to tell me about this as I was about to hang up- so I'm sure some of them may forget to pass on this info to someone. If that someone was intent only on leaving the CR group of casinos, they could find themselves unable to play anywhere because of this so called 'block-list'.....Hmmmm

[Antonia1953]

BAD FORM!

MG casinos would be cutting off their nose to spite their face...

I would be compelled to put this threat to the test. This kind of obnoxious intimidation is crossing the line. If such an action is in practice, then it is on the need-to-know list for all MG players.

A response from one of the other MG groups reps on this matter is in order.

[doomed4ever]

I wouldnt worry to much he is talking bull. I have gone for lock downs and self exclusion a number of times for different reasons over the past few years and have never had a problem requesting a re-open after exclusion period is up at MGS. Apart from 1 casino who said they thought it not wise for me. I heeded their advise (this was months ago) in the end they will want you back but what is so wrong on his reponse is he tried to disway you from doing this and then a veiled threat. People self exclude for a number of reasons, not all of them related to problem gambling. Tell em to exclude you and be done with them. Plenty more decent MGS out there when you feel you wanna gamble agin. good luck!

[pmhcfc]

I wouldnt worry to much he is talking bull. I have gone for lock downs and self exclusion a number of times for different reasons over the past few years and have never had a problem requesting a re-open after exclusion period is up at MGS. Apart from 1 casino who said they thought it not wise for me. I heeded their advise (this was months ago) in the end they will want you back but what is so wrong on his reponse is he tried to disway you from doing this and then a veiled threat. People self exclude for a number of reasons, not all of them related to problem gambling. Tell em to exclude you and be done with them. Plenty more decent MGS out there when you feel you wanna gamble agin. good luck!

I had been a member at CR for 3 years - won some, lost some I guess...but are you suggesting he (the phone op) was simply reading from a script? IE..just lock the accounts so the chance is there to reopen in future? I hadn't even considred is was anything like that.

[Jasminebed]

I don't think that closing an account is the same thing as asking for an exclusion.

While CS can ask for your reason for closing your account, you have no obligation to tell them why.

I do understand why they request an email rather than just a telephone request.

The casinos that I have requested my account be closed have always said that I am free to re-activate them if I change my mind.

Also, if you close an account at a casino, please don't sign up again, or you may find yourself in a duplicate account position. Ask that the old one be re-activated.

[pmhcfc]

I don't think that closing an account is the same thing as asking for an exclusion.

While CS can ask for your reason for closing your account, you have no obligation to tell them why.

I do understand why they request an email rather than just a telephone request.

The casinos that I have requested my account be closed have always said that I am free to re-activate them if I change my mind.

Also, if you close an account at a casino, please don't sign up again, or you may find yourself in a duplicate account position. Ask that the old one be re-activated.

The point I was trying to make was that I never wanted to go back to CR, hence asking for a lifetime closure...What's the point in closing an account but having the option to reopen it as and when they sent you a 100 free spin offer or similar. THe only thing I could do was to self-exclude (for life) ... all seems a bit daft to me.

[Jasminebed]

The casinos I have closed accounts at, I've also unsubscribed to their mailings as well.

Mind you, with Casino Rewards, you are almost sure to get something from some affiliate or other anyways.

[felicie]

The point I was trying to make was that I never wanted to go back to CR, hence asking for a lifetime closure...What's the point in closing an account but having the option to reopen it as and when they sent you a 100 free spin offer or similar. THe only thing I could do was to self-exclude (for life) ... all seems a bit daft to me.

Maybe CS was trying to tell you MG's are just one big group so if you close 10(give or take) accounts, someone might just assume you mean all of them. Kind of ruins that warm fuzzy feeling you get when, after being po'd for the last time, you close the darn thing.

[vinylweatherman]

Perhaps not entirely bull.

Now that the industry has become more mainstream, it has to be seen to be taking problem gambling seriously. In the past, self excluding from one group probably stayed in that group, however it seems that a problem gambling block list has been built in order to protect gamblers from themselves. They might argue that a problem gambler will go into denial and request reopening of accounts when they are not ready, or will simply gamble elsewhere, which would still be a problem.

In the future, these block lists may go industry wide, and be subscribed to by all the main software groups, and even many of the minor ones.

What is arrogant in this case is for Casino Rewards to ASSUME that the ONLY likely reason one of their customers would leave them for good was because of a gambling problem, and automatically place a player onto this block list simply for asking that his accounts be closed without giving a particular reason.

I do not close accounts myself, except on very rare occasions (once actually, Crystal Palace - who ignored it anyway). I will quite happily UNINSTALL a casino, and some have stayed that way for many YEARS. Often this is due to a combination of poor service, and persistently crap promotions, when compared with those that remain installed on my PC.

[suzy1975]

This may or may not have been disucssed at these forums before, but just in case it hasn't;

Last night I decided to close all my Casino Reward accounts, I had an account with every one of them...not that I used them all, but anyway.

I telephoned their helpline, spoke to a guy who stuck to script asking me why I was closing them (they don't seem bothered, so why do they ask? lol) so I gave him the stock "MG casinos too tight these days" answer. He pushed a few buttons and said they were all locked and will remain that way until I request otherwise.

No, no I say - I don't want them locked, I want them closed.

Oh, says he - you'll need to Email this 'team' at casino rewards if you want them closed for good.

I was just about to go when he said that I'll have to be careful when I send them an Email, as if I asked to be self-excluded they will put me on a block list which will mean I'll probably have trouble logging into any MG casino. wtf?

I asked him to explain and he said if people ask to self-exclude from CR the team automatically assumes it's to with a gambling problem, so they put you on a block list which goes to all MG casinos and they'll add you to their self-excluded list also - meaning I wouldn't be able to play anywhere!

Makes you wonder what this 'block list' is all about and also if they are 'allowed' to do this- I guess it's good in one sense, i.e if someone is self excluding due to a gambling problem, but it's a bit extreme in others. This phone op only just remembered to tell me about this as I was about to hang up- so I'm sure some of them may forget to pass on this info to someone. If that someone was intent only on leaving the CR group of casinos, they could find themselves unable to play anywhere because of this so called 'block-list'.....Hmmmm

Sounds very familiar, I also was a member of almost all of there casino's and requested the same as i got the feeling i was being screwed over for CR points in a big way. I then receive an email from casino action and play the free play (and winning 200 credits) before realizing it was the same group and to be safe just let them know i was about to deposit for the first time when the reply came back that "security" had decided to lock my account(wow) however in the long run they have done me a favour as i will stick with 32 Red as Casinomeister has it right with this one it is the fairest M/g casino i have seen on line by a long long way so thank you CR rewards for doing me an unintentional favour.