The most important thing to me with "live chat " is the "consistency" factor. So many online help will give different answers to different people. Also, different bonuses to different people. Shouldn't all rules, regulations, bonuses, etc be the same for all who are inquiring. How can one new player get a $25 chip, and then the next guy gets only $15. Makes no sense. It's like no one back there at live chat are communicating with each other.

Also, as stated earlier, Live chat needs to be "live." There is nothing more frustrating than getting that message that they are off line, please leave a message.