Buzzluck - a breath of fresh air

[Nifty29]

Hi Gang

I just wanted to tell everyone about my experience at Buzzluck since signing up when they opened last month.

My first deposit resulted in a small cashout, which I requested be sent via Moneybookers due to the restricted options available. I waited a few days but no dice, and after contacting them via email asking what was going on I received a reply from the Operations Manager - BY PHONE. Oh yes, they considered me important enough to actually speak to me in person and explain to me EXACTLY what the issue was with Moneybookers in DETAIL and to assure me what they were not trying to avoid paying me. I wont go into what the issue was as thats not my perogative, however it was very reasonable and I was willing to wait a day or two more.

The casino also threw me a free chip (even after just cashing out) and did keep in constant contact with me until I was paid (in around 48 hours).

Now, I would venture to say that at most other casinos I would have been sent cut-and-paste replies about technical difficulties blah blah blah and just left to stew - but not Buzzluck.

My personal host AND the OpMan contacted me AGAIN to let me know I was paid and thanked me for my patience. Top class.

It doesnt stop there....

Steve and Brian also created for me my own personal bonus code which I could use for the next 6 weeks on every deposit for a BIG % with a very small WR - no limits. Amazing....all this just for being understanding.

I had a few issues with the coupon where it wouldnt redeem, and what did they do?? Well they added the bonus with NO WR on deposit OR bonus.

I could go on for quite a while about how much Buzzluck has impressed me but Im sure you get the picture.

Its also a lesson for other operators who dont give a toss about players - only their money. Here's the good oil for those casinos - 'YOU REAP WHAT YOU SOW'. Treat customers with respect and courtesy and it will be returned in kind.

The money I spent at Rival is now going to Buzzluck, because they make me feel important and are prepared to do whatever is necessary to keep me happy.

KUDOS to Buzzluck!!

[handkey]

I get a email from Buzzluck today.

They told me that the Neteller is now available at Buzzluck.com

And oofer me this promotion:

"Use your Neteller account at Buzzluck.com this weekend and we'll drop a free chip worth €25.00 in your account, along with the €750.00 in cash you get just by depositing."

[chuchu59]

Nifty,

It's certainly a case where actions speak louder than words. Yes, I am impressed.

[coxwel]

had no cashout there yet, but what impressed was the kind and ongoing contact from my host brian.

also if theres a deposit declined by any reason youre contacted immediatly by your host to offer support.

i also got nice treatment on my birthday from them.

i will depsoit there again and hope to able to experience withdrawal from them myself. in the future.

alltogether this casino is really unique in my eyes and they really take their business serious. i was always asking for neteller and they dont forget you, allthough i just made one depsoit of 20.

i was contacted immediatly by my host anetelelr is there finally for me and he also gave me the free chip. i like the fact these guys act 100% in their customers behalf. also their vote interface on their blog where you can suggest things to them is taken real serious.

buzzluck´s just great

esspecially for europeans playing in euro!

cheers coxwel

[Dominka]

I really enjoy reading positive experiences like this one!


Miss D

[lauram]

This casino has changed my view of rtg casinos. Not only do they have top notch customer service reps (mel she is a delight) that know what they are doing. They also have reps that if they cant respond right away to your question will phone the manager and get a answer for you while you wait.
They offer different bonuses for those of you that wish to take one out. Their terms at least i found are very easily understood. Their live shows that run thurs to sunday (hebboo day) 3 pm to 6pm cdn time are entertaining. They have open chat, videos and contest that the player can win money added to their account to play with. Ian and graham yvonne do a great job with their on air shows. The only warning i would say about the live show is that if you have small children running around you might think twice before hitting live air button.
Outside of that they keep their audience entertained and seem to get us fully participating with them. You can send videos for them to show others clips from movies and at the end a chance to win if your name is highlighted from the others that joined in chat that day. The 50th show is approaching and if you get a chance i think it lands on may 15th one of the hosts ian has lost a bet and will be hosting (its a toss up what the group will make him wear and do) , unless ian or graham wants to jump in and tell all i will keep this quiet. Anyways warm thanks to this group as life has been rough for me the past month and i have found a place to hide for a few hours a day 4 days a week where i can be just me.
Hugzzz to buzzluck group keep the great work up.

[jetset]

I really enjoy reading positive experiences like this one!


Miss D

It certainly does make a nice change, and kudos to Nifty for taking the time to give them a pat on the back.

[Rusty]

Certainly all my experiences with their CS was very positive.

I would go as far to say as the best customer service I have received at any Casino but unfortunatley they have arrived on the scene just at the time I can no longer enjoy RTG slots.
(Let me know if you change your software )

I wish them every success though, their efforts deserve it.

[SELVY1]

This casino has changed my view of rtg casinos!!!

I completely agree with LAURAM!
they have a different behaviour towards clients, they are polite, they REALLY help you, and the are sooo fast!
it took only two days to receive the winning on the credit card (also this is new for me, normally only MONEYGRAM!!)
Christina is an excellent host and I paid here a lot of compliments for this!

maybe RTG casinos will reach a new dimension!!!

[deltoid]

My only problem with this is they disallow VP on all their bonuses. Yeah, they have a VP with 99.97 return (Pick'em) but why not just disallow Pick'em for wagering?

That and no click2pay.