Vegas Regal Casino

[spike38]

Has anyone ever been paid by this place ? I claimed a $10 freebie with a max cashout of $50 a few weeks back. After extensive play I initiated a withdrawal on the 24th of April. Here's where it starts getting weird.
As there is a max of $50 and the bonus itself is uncashable I quit at $60 ,the max cashout plus their $10 which was taken immediately leaving a $50 withdrawal pending. The next day (the 25th) I contacted live support to ask how long this transaction would take and was told 2-5 days excluding weekends. No mention of anything else needed. Then on the 29th I contact live support again and am told that they are still waiting for me to send the documentation requested. Huh ?? I never was asked for this and after telling support this they said , "oh, we emailed you last week but it bounced back as undeliverable". WTF ? Let me add here, this was the first time in hundreds and hundreds of plays at a Rival casino that I have ever been asked for id of any kind. Hmm ? Ok, no problem, I drive into work on my day off ,fax the requested forms and as soon as I get home I get another email telling me the documents have been received but that I now must make a deposit of at least $25 for security reasons to process my withdrawal. Unreal ! Ok, I'll bite again, make my deposit and lose it straight up with no play at all.
I then just waited until this morning ,contacted live support again and was just told my withdrawal will be processed probably Thursday or Friday. WTF ? Oh, by the way did I mention that somewhere in there another $10 was deducted from my withdrawal (I'm guessing they took the $10 chip again) and it now stands at $40
I've had runarounds online before but this place seems to take the cake. This is the longest QT withdrawal in history for something that should take minutes .
If anyone else has experiences getting cashed out here I'd love to hear about them as compared to mine. THANKS !

[BingoT]

They paid me in Jan and I just made this one the other day.
So they do pay.



Withdrawal History
ID Amount Method Status Date
812654335 133.00 QuickTender PROCESSING May 2, 10:06:32 AM
619165431 75.00 QuickTender COMPLETE Jan 27, 11:36:06 AM

2 transactions shown.

[Pinababy69]

Hey Spike, you should PM the rep here, Nicolas Johnson. He's listed under I-Gaming Forum Reps. What a runaround, but I'm not surprised. I've stated my views before regarding Rival in general, no need to go into it again. Best of luck to you....I hope they can see their way clear to paying you that huge sum of $40.

[BingoT]

I forgot to say on this $133.00 I had to also had to make a $25.00 deposit to get this.
It was from a free chip of $12.00 with the WR at $600.00 and the max cash out was $120.00.
I forgot about that they took out the $12.00 from the total.
$120.00 + $25.00 deposit - $12.00 = my withdrawal $133.

[mistye81]

I have honestly never had any problems with Vegad Regal, I have always been paid within 24-48 hours on all my withdrawals. I am sure Nicolas will help you out. Best of Luck to you.

[BingoT]

I just checked and I was paid today.
So this is fast.


Withdrawal History
ID Amount Method Status Date
812073456 133.00 QuickTender COMPLETE 12:54:22 AM

[NicolasJohnson]

Hi Spike,

Please shoot me a PM... this is not our standard... we try to get all payments out 2 business days from the moment we receive docs.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager