Lucky Red Casino Players Beware

[clubworld]

Hi Guys,

All the withdrawal methods on the website are available to our players and in regular use - the withdrawal methods available to each player will depend on where they live though. For example we cannot pay Wire Transfers to the US but we do support a range of eWallet services and direct ACH payments.

I hope this helps,
Tom

[RobWin]

Hi Guys,

All the withdrawal methods on the website are available to our players and in regular use - the withdrawal methods available to each player will depend on where they live though. For example we cannot pay Wire Transfers to the US but we do support a range of eWallet services and direct ACH payments.

I hope this helps,
Tom

Thanks for clarifying that Tom. IMO ACH is just as good as wire transfer and very little difference in the two.

[rockycatt]

i get A C H into my hobbie checking account and they refer to it as a wire

[vinylweatherman]

Hi Guys,

All the withdrawal methods on the website are available to our players and in regular use - the withdrawal methods available to each player will depend on where they live though. For example we cannot pay Wire Transfers to the US but we do support a range of eWallet services and direct ACH payments.

I hope this helps,
Tom

Puppydog is in AUSTRALIA though, and is complaining about not being able to get a wire transfer. What part of the USA is Australia in?

You can't expect players to know the special circumstances of your processor UNTIL YOU TELL THEM. If there is something unavailable because of a player's location, you should let them know BEFORE they make any deposits, NOT leave them with the prospect of having to kiss their money goodbye because they are unable to accept payment.

I don't see why casinos should be exempt from the advertising standards rules that apply to other businesses. If they advertise something, take the money, they must legally supply the advertised service, or refund the money. In any case, they would be referred (at least in the UK) to the advertising standards agency, who could ban their advertising, and maybe even impose a fine.

This industry wants to be respected as mainstream, but first it has to behave like it is. I am reading posts like this with increasing frequency, and it looks like the industry is slowly worsening in the manner in which its customers are treated, and the free market economy will exact a penalty for this, usually loss of those customers to the business providing the best range of services as perceived by those customers.
If the industry worsens too much, then governments may change their views, and friendly states such as the UK might start to think it had made an error of judgement in recognising and allowing mere "whitelisting" as a good enough criteria for full access to the UK market. The UK government could have done what is being suggested the USA does, which is to require any casino wanting to market in the UK to have a UK license, and pay a UK tax on action generated by UK players.
When the US passed UIGEA, several other countries decided the time was right to go for an outright ban, whereas before they took the view there was little they could do.

UK players, wherever the casino is regulated, are very likely to start complaining to the UK bodies that are there to protect consumers. Although these bodies can't really do anything, they CAN gather statistics, and pass these to polititians, who might baulk at the level of complaints, and their content, and perhaps think the industry far too unaccountable for their actions under the current regime.

[puppydog07]

Tom from club world can you please im me (not sure how to do this), Weatherman your post is so true, I am trying to cash out at the moment from Lucky Red with one set of incompetence after another, wrong forms wrong info .. the whole thing is wrong...TOM PLEASE HELP...thanks puppy

[Novemberlady1]

I just read your post and am having a problem with them too. They said I would have to use e wallet or another of their withdrawal methods and that cost me $50.00 just to register with e wallet and they want $90.00 for the withdrawal and I have sent my documents 3 times and they say they can't read them. So I had a printer blow them up and now trying to get them to answer the phone to see if they received this latest fax.lol. I have never had so much trouble withdrawing. The man said they don't have wire transfers or bank drafts or the ACH at this casino.

[jas2587]

you can reach Tom here
http://www.casinomeister.com/forums/...clubworld.html

an Lucky Red's Rep here

http://www.casinomeister.com/forums/...wc-martyn.html

Cindy

Good Luck

[CWC-Martyn]

Hi all, just to confirm that I have replied to Puppydog07's PM to me and hopefully we will have this resolved very soon.

I'll let puppydog update everyone when they are satisfied that everything has been sorted.

Cheers all.

Martyn

[puppydog07]

Hi all, just to confirm that I have replied to Puppydog07's PM to me and hopefully we will have this resolved very soon.

I'll let puppydog update everyone when they are satisfied that everything has been sorted.

Cheers all.

Martyn

Can I have a show of hands for those still trying to get paid here, Martyn did go to great efforts to TRY and get me paid UNFORTUNATELY HE AGAIN HAS BEEN LET DOWN BY THE PATHETIC EXCUSE FOR CUSTOMER SERVICE AT THIS CASINO.

When my transfer had not shown by this morning I contacted the international section of my bank and they went searching the said that it had hit there bank on the 7th of May but because the bsb number had not been correctly put on the transfer(this was given to customer service not once but in two seperate occasions) they were unable to put it where it was meant to go.
It was returned to them on the 7th..(its now the 12th) just when were they planning on telling me that yet again there incompetent(like i havn't already worked that out) SO LUCKYRED WHERE IS MY MONEY!!!

STILL AWAITING PAYMENT.....PUPPY

[puppydog07]

Hi Everyone well eventually good things come to those who wait..and after quite a long one and huge amounts of frustration my thanks to Tom at Clubworld who went out of his way to get this sorted.

I have now been paid ..>>thanks again Tom and Martyn....