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*** I wrote this as i have been a member of many casinos for years, And a member here. This aint spam nor do i care who reads it. Just refreshing to see some personal touches***
Well here’s some refreshing news. And it’s about time. I have been an active member of casinoshare and grandmondial for some time. As with many casinos they start great and then fall into a big heap. I gather dealing with public can get to us all.
I attempted to leave both casinos because I was far from happy with online chat and the fact I had to fight tooth and nail for every bonus they sent me. I was either too late, too early or they didn’t know what bonus was what and when. As these two casinos are part of the playshare group I wrote to them instead about my experiences with their casinos and why I requested my accounts be disabled.
Well to my surprise I received a phone call from a new staff member of the group who was not happy that I was requesting account disable and then asked that I stay pending an investigation.
So rather me tell you all what happened during the process that the new playshare representative went through , let me summarise the result.
After a few gracious and constructive phone calls and emails I was left satisfied and to be blunt mystified why I was given such attention.
They (playshare) have obviously employed a Casino manager ( correct title not known) that is quite clearly very interested in its members and is attempting to change the way , WE, as members see them.
The fact that JASON if he doesn’t mind me using his name has not only satisfied my personal grievances with casino issues, he has structured my account in such a way that I feel guilty playing anywhere else but grandmondial casino. Assured me things would improve and asked I only contact him directly should problems arise.
His personal touch and honesty has given me faith that some casinos actually do care. And more so has given me one less headache every time I log into a casino account.
For the other casinos out there, well all I can say is you will see clearly where my deposits are going as I have voted with my feet .
Thanks Jason, I hope you don’t mind me entering this into the forum, but it is my source of lots of helpful info.
Playshare group got it so wrong in the past, but now can pat themselves on the back for actually making some long awaited staff changes. And actually implementing great ideas.
This time it isn’t a rant, but a rave. And a good one. And yes i still lose playing lol
One happy camper!
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Originally Posted by ladybug3389
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