Well, I created an instadebit account. It said that I would be given a temporary limit of $500 until my account is verified.
I create the account and add my banking information and receive an email telling me I have a $500 dollar limit.
So I went off and opened a brand new account at another casino since I'm no longer stuck on eWalletXpress and tried to make a deposit. When I open the instadebit account page it shows a limit of $500 under my account details.
I make the deposit and I get a message telling me I have to wait until my account is verified.
So I contact instadebit via live support.
Thank you for choosing INSTADEBIT, someone will be with you momentarily.
As a reminder, never give your INSTADEBIT password to anyone. A representative will never ask you to reveal your password.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Scott W.
Scott W: Hello, how may I assist you today?
Customer: I just opened an instadebit account.
Customer: I was emailed and told I could use the account with a temporary limit of 500 dollars until my account was verified.
Customer: I just tried to use instadebit for a 20 dollar transaction and got the message that I can't use it until my account is verified.
- Very long pause -
Customer: Hello?
Scott W: There are some occasions in which you will have to wait until you verify your account before it is activated for you to use.
Customer: Well, nobody told me there were special occasions.
Customer: What are these occasions and why am I special?
Customer: I was emailed a letter to my email address telling me to go ahead and use the service.
Customer: And when I do exactly what the email says I get told I can't use the service.
Scott W: One moment please and I will check on this for you.
Customer: Ok.
Scott W: Thank you for your patience. I did check on this for you with my Supervisor, and I was advised that we were unable to completely verify your personal information. As a result, you must verify your bank account before completing a transaction. INSTADEBIT has made a deposit of under $2.00 to your bank account. Please allow 3 to 5 business days for the amount to appear in your bank statement or online banking. Once you know the amount, sign in to your INSTADEBIT account at
www.instadebit.com and click on the Verify Bank Account link where you will be prompted to enter the amount.
Customer: You couldn't verify what? My phone number or my address?
Customer: I didn't give much information.
Customer: Dial my number. I'll tell you it's me.
Customer: Here's a fun question... If you couldn't verify my information and for this reason I can't use the service why was I emailed and told to go ahead and use it?
Scott W: I do apologize for the inconvenience, but you will have to wait to verify the account before you can begin to use it.
Customer: Should I trust a service that sends false information in the very first customer contact?
Customer: eWalletXpress never gave me a hassle.
Customer: And never sent me false information.
Scott W: Is there anything else I can do to assist you?
Customer: Oh, and this is where I get dismissed.
Customer: So customer relations isn't a big priority either.
Scott W: I did advise you above that we were unable to completely verify your information, so we are requiring at this time that you verify your account before you can begin to use it. This cannot be changed, and once again I do apologize.
Customer: That's fine.
Customer: You should have advised me of this before I went off following your email and tried to use the serivce.
Customer: All you managed to do is waste a half hour of my time.
Scott W: All of this information is readily available in our FAQ's on
www.instadebit.com.
Customer: Now I have to start over and use eWalletXpress.
Customer: Does the FAQs say that you'll email me and tell me to do something I can't do?
Customer: You wasted the half hour of my time AFTER you sent me that email.
Customer: If you had emailed me and told me to wait 5 days I would have went and used eWalletXpress instead of believing the email was correct.
Scott W: Did you view our FAQ's on
www.instadebit.com before you signed up for your account?
Customer: Yes. I didn't see anywhere that said ignore what we send you in our emails because it might not be correct.
Customer: Can you show me this statement?
- Extremely long pause -
Customer: Hello?
Customer: Yoo hoo...
Customer: By the way I'm looking at my instadebit profile and it says "Transaction limits - $500 - temporary."
Customer: Should that not read $0?
Scott W: I do apologize for the long wait sir, and I also apologize that I was not able to locate this on instadebit.com.
Scott W: If you see a temporary limit on your account, then you should be able to use the account right away.
Customer: Why do you think I tried to use it?
Scott W: While I have you on the line still, would you mind trying to complete a transaction and let me know right now if it lets the transaction go through?
Customer: I'm not asking for special treatment. I'm asking for correct information.
Customer: Ok, hold on.
Customer: You must verify your bank account before completing a transaction. INSTADEBIT has made a deposit of under $2.00 to your bank account.
Customer: And you know the rest.
Customer: I also see at the merchant that my instadebit transaction is pending. I certainly hope all three attempts are not going to go through at some later date.
Scott W: Thank you. Now what I can do for you is send an email on your behalf to our Security Department to have them investigate as to why it is showing a temporary limit on your account but you are unable to use it. They will research this for you, and contact you back within one business day. If I can please get your first and last name as well as your email address please?
Customer: Ok, one business day will be in 3 days.
Customer: It's Friday night.
Customer: Thanks.
Scott W: Yes, you will be contacted back on Monday by our Security Department with a resolution to this issue.
Scott W: Thank you very much. Was there anything else that I may assist you with?
Customer: No.
Customer: Thanks.
Thank you for your interest in INSTADEBIT. Please contact us at any time. You may now close this window to end the chat.
Your session has ended. You may now close this window.
Ok, Back to eWalletXpress..... No, wait. My brother asks if I can take him down to the hospital. Ok. I drop him off and come back. Now it's too late to deposit with eWalletXpress because if it's later than 8:30 my bank shows the next day's date. hmm. I deposited at Rushmore without taking a bonus. Maybe they'll toss me a bone since I'm sitting here with no way to deposit now.
Wrong. Rushpod is the only RTG casino group that I know of that will not give a free bonus chip for any reason to a player that's made a deposit and not taken any kind of bonus. (There may be others but none that I know of.)
I forgot this fact and went to look silly asking for one.
Please wait for a site operator to respond.
You are now chatting with 'jessica'
jessica: Hi and welcome. How can I help you?
skiny: Hello Jessica.
jessica: hi
skiny: Correct me if I'm wrong but Rushpod is the group that doesn't give any free bonus chips to depositors if they can't make a deposit right now.
skiny: Yes?
skiny: I think I made a couple of deposits here but I just got home and it's too late to deposit to eWallet at this time of night.
jessica: correct
skiny: Ok.
skiny: I thought this was the one group that didn't do that.
jessica: am sorry
skiny: So why deposit here and not at any number of casino groups that toss depositors a free chip now and then?
skiny: Like Mainstreet or Club World?
jessica: it's your choice
skiny: Yes.
skiny: I'm asking.
skiny: Is there a valid reason to give you my money instead of them?
skiny: Nothing?
skiny: Well, that's rather disappointing. If I'd remembered that I would have made my last deposit at a casino that better looks after it's customers.
jessica: we have great customer service
skiny: Sure.
jessica: we do what we can
skiny: No you don't.
skiny: lol
skiny: If other casinos can, you can.
skiny: And other casinos do.
jessica: most of our players are very happy
skiny: Actually very few players are very happy with any RTG casino these days.
jessica: oh well
jessica: no matter what I say you'll have a response
skiny: Aren't I supposed to have a response?
jessica: no
jessica: I mean
jessica: you don't seem to be happy with anything
skiny: I'm happy with a lot of things.
skiny: They just have nothing to do with your casino.
skiny: For reasons like this.
jessica: well then
skiny: You're not a very friendly support representative.
skiny: In fact I seem to detect a bit of an attitude.
skiny: Good reputations are hard to come by. Bad ones are quite easy.
jessica: am sorry but we try to help
jessica: you are not happy with what is offered
skiny: I asked a simple question and got an attitude.
skiny: I think it's quite fair for a player to ask why he or she should be playing here and not elsewhere.
skiny: Your repsonse seems to be if you don't want to play here we don't really care.
jessica: no
skiny: And if that's your attitude that's fine.
jessica: it's not
skiny: Well, you weren't too eager to answer it.
jessica: I told you why you should play
jessica: you just don't seem to agree
skiny: I'm scrolling up looking for it.
skiny: What was it?
jessica: good customer service
skiny: Oh, I see.
jessica: but we disagree on that
skiny: So other casinos have worse customer service?
jessica: To close your account, please send an email to
[email protected]. Please include your full name, address and date of birth for verification, and we'll close your account immediately.
skiny: lol
skiny: nice.
skiny: Now that's service!
I know I sound like kind of a jerk sometimes but I'm just not having a good night. I think I'll just go play Minesweeper.