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Many times we have suffered the "ignored email", and the excuses from casinos that "we never received it".
Well, yesterday I sent one to Grand Mondial support, and had the message returned to me as undeliverable, but UNUSUALLY I had a spewage of diagnostics returned, and this throws some light on a few things that have been debated here.
Among the spewage, I have identified this:-
-------------------------------------------------------------------------
.......
From: "xxxxxxxxx" <xxxxxxxxx@ntlworld.com>
To: "GMC Support" <support@grandmondialsupport.com>
Subject: RE: [332-11734969-DC22]
Date: Fri, 24 Apr 2009 03:14:41 +0100
Message-ID: <LDEAJNGLJFPBMMJOLNDPOEOEGAAA.xxxxxxxxxxx@ntlworld .com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0000_01C9C48A.CEC7C7A0"
X-Priority: 3 (Normal)
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook IMO, Build 9.0.6604 (9.0.2911.0)
Importance: Normal
In-Reply-To: <e96b5654279646b0ab915a6893468ee6@grandmondialsupp ort.com>
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
X-Cloudmark-Analysis: v=1.0 c=1 a=eCwvXuzLAAAA:8 a=NLZqzBF-AAAA:8 a=FEqVK-wFe7ax8fXkQpsA:9 a=RUzZVyfez9TWs64uLj4A:7 a=nhODG9-x4CdkC0OfzKT7TlW_UkAA:4 a=q-t5V_C1suoA:10 a=dsYNvOi9ElwA:10 a=_dQi-Dcv4p4A:10 a=KiBf2ASkL5TIv-C8:21 a=OZU-g8ByAZtB1vkY:21 a=518Mm2_WAAAA:8 a=k2cuPjDykpTVIG-it_oA:9 a=JTUOvCOnLMPqNF0lbeYA:7 a=7WazqQaRV37wp-435S0CuWDwu6cA:4 a=ov2HmZFhO2tATIcy:21 a=-3_Vi8NYcjQitsNG:21
X-Mismatched-rDNS: 196.211.88.100
X-20f6503cf364ad8832dd0841ea8b31d4-Scanner: mail1.biija.com
X-20f6503cf364ad8832dd0841ea8b31d4-Score: 1.3 (+) [INT 13]
X-20f6503cf364ad8832dd0841ea8b31d4-Report: Spam detection software, running on the system "mail1.biija.com", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
the administrator of that system for details.
Content preview: Dear Support, Different problem this week, the mailer is
corrupt, and needs translating into something meaningful to be of any use.
[...]
Content analysis details: (1.3 points, 5.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
2.0 URIBL_BLACK Contains an URL listed in the URIBL blacklist
[URIs: c-f-1.com]
2.1 SUBJ_ALL_CAPS Subject is all capitals
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]
0.0 HTML_MESSAGE BODY: HTML included in message
0.1 RDNS_NONE Delivered to trusted network by a host with no rDNS
-0.2 AWL AWL: From: address is in the auto white-list
This is a multi-part message in MIME format.
------=_NextPart_000_0000_01C9C48A.CEC7C7A0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 8bit
Dear Support,
<etc.... my further issue as reply to their reply>
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From what I can see, casinos "ignore" player emails because THEIR software detects them as SPAM
Firstly, WHY
Surely they should be doing what they advise PLAYERS to do, and adding players' registered email addresses to the "whitelist" so that they are allowed through to CS.
Secondly, is the REASON that Grand Mondial's detection software rejected my support request.
It seems that I am at least in some "auto" whitelist, and my message is "delivered to trusted network by a host"2.0 URIBL_BLACK Contains an URL listed in the URIBL blacklist
[URIs: c-f-1.com]
2.1 SUBJ_ALL_CAPS Subject is all capitals
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]
0.0 HTML_MESSAGE BODY: HTML included in message
0.1 RDNS_NONE Delivered to trusted network by a host with no rDNS
-0.2 AWL AWL: From: address is in the auto white-list
So, what killed it stone dead?
For one, it seems it was their OWN DAMN TRACKING CODES, which are in CAPS, but by returning this to support the message receives one hell of a "hit" from the spam detector.
For another, and this REALLY sets the cat amongst the pigeons,
Here we see the reappearance of Communicator Corporation, and their spammy c-f-1.com domain. So, it's not just a few disgruntled players, but the anti-malware industry itself that see "c-f-1.com" and Communicator Corporation for who they are, SPAMMERS who will take mass mailing contracts from anyone.2.0 URIBL_BLACK Contains an URL listed in the URIBL blacklist
[URIs: c-f-1.com]
Both Club World and Playshare contact with Communicator Corporation to handle the mass mailings, and obviously pass our names, email addresses, and casino account numbers to them as this is necessary for sending out the legitimate mailers; yet this same company have been blacklisted by the various internet anti-malware product providers as a known source of spam, and really CANNOT therefore be trusted to have access to our personal data, and in particular a list of "good quality" email addresses that can be considered active, and whose owners are well into online gambling (precisely the combination that would be a "gold mine" for spammers of online gambling offers).
I bat this ball into the court of the industry. Demonstrate that despite being blacklisted by the internet security industry, Communicator Corporation are NOT worthy of being on this blacklist for sending out bulk spam.
The above also outlines one possibility for why so many LEGITIMATE casino promotions end up at MY end marked as SPAM, perhaps because of who has been contracted to send them out, rather than anything to do with the gambling related content.
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Originally Posted by RobWin
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