Question about Captain Cooks (Casino Rewards group)

[yoshirules]

I've signed up there and won the free spins.
I checked here at the Accredited casino. There was no casino from the Casino Rewards Group.

So now my question: is Captain Cooks a trustworthy casino? ( Wanted to know before I deposit there)

And if yes, why isn't it accredited?

Thanks for answering

[XOXOXOXOXOX]

My answers:

I've signed up there and won the free spins.
I checked here at the Accredited casino. There was no casino from the Casino Rewards Group.

So now my question: is Captain Cooks a trustworthy casino? Yes ( Wanted to know before I deposit there)

And if yes, why isn't it accredited? Dunno

[love2winalot]

Hiya: Several years ago, when they accepted US players, i played there all the time. The games were fair, and they sent my winnings back to Neteller quickly. So, unless something has changed, they used to be a great Casino.

[yoshirules]

Thanks you both for answering so quickly

[yoshirules]

I think I know why they are not accreditted.
I've contacted the live chat:
Didn't have any time for me......................
Just like they didnt want any new customers. Its ok for me No way I'm going to deposit a penny here. Deleted the casino already

Please wait for an operator to respond.

You are now chatting with JP.

JP: Hi berend! Welcome to the Rewards Loyalty Team, how are you doing?

berend: hi. I'm trying to deposit €50 to the casino with IDeal banking but it give me an error

JP: berend, regarding which methods you can use to deposit at the casino; please use our new and updated link to view all your depositing options.

JP: http://www.casinorewards.com/main/banking.asp

JP: It’s so easy, simply click on your region then you can view which options are readily available for you to use!

berend: yes i know. Its in the deposit window

berend: the last one is IDeal its for the dutch people fast direct banktransfer

berend: its connecting to 3rd website and gave me this error: Error We have experienced a problem processing your transaction. Please try again later or contact our customer support desk.

JP: I'll be right with you berend.

berend: ok

JP: In this case I can only advise to use a different method.

berend: i dont have a credit card or anything else

JP: We are not trained for Ideal.

berend: but its on the casino deposit options

JP: You can still use a different Ewallet such as neteller

berend: its the pink logo

JP: Moneybookers or Click2Pay

JP: Is there anything else at all that I may be able to assist you with berend?

berend: its on both the link you gave and also on the casino deposit site

berend: are you still there?

JP: yes

berend: if you click on Europe on the link you gave its the last option the pink one

JP: You should try again later.

berend: its also the last one on the deposit window in the casino

JP: We don't have any banking issues at the moment.

berend: ok

JP: Is there anything else at all that I may be able to assist you with berend?

berend: do you know how long it takes when i deposit money on a neteller account? (i have a neteller account but its empty

JP: I'm afraid you would have to check that on their website

JP: Is there anything else at all that I may be able to assist you with berend?

berend: no never mind

JP: Please feel free to come back on chat if there is anything at all we can further assist you with. We are always here for you 24/7, 365 days a year.

JP: Thank you for chatting with us.

JP: Bye-Bye berend

Chat session has been ended by the site operator.

[Balky]

Ok, that particular customer support chat does not look too professional.
I occasionally play in Captain Cooks and some other casinos from the Casino Rewards group and had only positive experiences so far. The games are the same like in the other Microgaming casinos and the cashouts I requested were paid out quick and without problems.

Cheers Balky

[vinylweatherman]

Well, CS admitted the problem when saying "we are not trained for ideal". Maybe their training is deficient in other ways too

It is pretty silly for a casino to introduce a feature, and not then train CS to deal with it.

Casino Rewards have a management policy of not getting involved with forums such as Casinomeister, which is why they have never sought accreditation to my knowledge. Only their affiliate program has a rep here, but mainly for affiliate issues.

They are generally trutworthy, but absolutely HATE "bonus seekers", who will be given a VERY hard time indeed. They are also quick to judge, and got it spectacularly wrong with me in 2004, and are now sucking up to me after seeing the near 1 MILLION throughput I made with Casino Action, which is where I went after Casino Rewards gave me "the treatment". They saw this when they started taking over Casino Action casinos, and now they have them all.