Tourney's at 7Sultans

[vinylweatherman]

vinylweatherman,

Yes this was 3 different providers and yes, the boot out was simultaneous. I said, while on the phone that my reels were in the "spin for ever mode" to which my brother and sister said they had the same thing. Then...poof...back to the lobby with no tournaments listed under "my tournaments" for all of us.
The worst part is that the timer must be somewhere local on the machine as it keeps counting even when you can't play.

I will never pay to get into any tournament until this is fixed.

C

This would be the BEST part

Sadly, not entirely true, since every time you receive a result, the timer receives it's correct value from the server. I have seen this, it will sometimes "steal a second" if you watch it closely enough.

After my previous contribution, I went to play my free tournaments at Royal Vegas. I got the reels lagging, where all of a sudden they start taking 5-8 seconds to receive the result from the server, and keep doing this WITHOUT FAIL until you stop pressing "spin" and just sit there for 5-10 seconds, whereupon the fault magically clears on the FIRST SPIN afterwards.

There is something VERY FISHY about all of this - these tournaments look rigged to me, since NONE of this should be happening, since any effects due to connection problems should be random in nature. I have nearly always found a clear causal relationship between my actions, and most problems magically curing themselves (apart from the complete boot out).

The silence from MGS is DEAFENING. Maybe these "problems" are SUPPOSED to happen, so of course they can't go on record and say this, but they can't fix it either.

I remind you all that these problems SUDDENLY started happening over one weekend, when there was a rather curious lobby update. No new games, but the lobby first DELETED each and every tournament game, and then started to download them again - I WATCHED IT HAPPEN!!!!

I started the casino, and it did the characteristic "double launch". THis means update time, yet there was NOTHING due It was busy with something, so quickly went through all the categories, and it was when I reached tournaments that I saw them all greyed out, foloweed by the line advancing as the games were downloaded all over again. This was at a casino where I had previously been playing the tournaments, so I knew full well it was a delete and update, and not simply the introduction of tournaments for the first time. Following this, there was uproar on the forums, the new update was somehow screwed up, and so many players just couldn't register for the weekender that they posponed the close for two days. I played, and THAT was when I first noticed what is all too common today - reels lagging 5-8 seconds all of a sudden, and not getting back into their stride unless I stopped for a 5-10 second rest, which miraculously fixed it. The other problems were also markedly more common after this update, and over time have just grown worse. It does not appear to be related to the number of players playing either, as there are a few times when relatively few tournaments are "in play", and there simplky cannot be more than a few hundred players REGISTERED in a "now playing" tournament, so probably only a few dozen or less actually playing - yet the problems and laggy reels are STILL EVIDENT - WTF kind of server or connection cannot cope with this tiny load when it is designed for peak loads of many THOUSANDS of players.

[binshakindown]

I realize that most readers here probably don't play the tourneys a lot, or maybe they do..anyway today I tried a little test with the tourneys at 7 Sultans. Me, my sister and brother all have accounts there. My sister is over 300 miles away and my brother is about 50 miles away. We finally all got together on the phone and all entered the same free tourney this morning.

About 3 minutes in....bang! All three of us got the dreaded.."wheels spinning for ever" and the timer kept counting. Then we were all booted back to the games view screen. We all looked under the "my tournaments" tab and all three said the same thing...you are not registered for any tournaments.

So, three different pc's. Three different internet connections and three different accounts all booted at the same exact time.

Sorry to rant about this, but this IS an MGS/7 Sultans problem without a doubt, no matter what they tell us.

C

I am glad you did this because lately I was wondering if it was happening to everyone at the same time. I guess I still don't know the answer but if I were a betting person, and based on your test I would say it happens to all players at the same time.

[Jasminebed]

I get this lag almost every time. When I start to get the endless spinning, it will go on for 20 or more seconds. I usually happens about 2 minutes in, regardless of when I start playing.

I'm not at 7Sultans, but I get this at more than one MG casino.

I have no idea why they can't just award you the 2000 coins or whatever and time to play it...and even without a lag, when you hit bonus rounds you end up without being able to play all your coins.

[gloria460]

I found at RR today and yesterday that when I was booted or rather left the tourney to reenter the clock had reset to 5:00. It usually picks back up where it left off but not these two times.

When your reels start turning and don't stop just hit games and you'll be able to get back in without losing too many seconds. I found that out by mistake the other week. It's easier than waiting on the reels.

[chjr1973]

I found at RR today and yesterday that when I was booted or rather left the tourney to reenter the clock had reset to 5:00. It usually picks back up where it left off but not these two times.

When your reels start turning and don't stop just hit games and you'll be able to get back in without losing too many seconds. I found that out by mistake the other week. It's easier than waiting on the reels.

Gloria460,

I too noticed the same exact thing twice this weekend. My first spin in the tourney and I get the spin forever thing...I was kicked out and when the tournament finally reappeared I did have the full 5:00 back, but during a 20K free roll last night, the tournament worked fine until 1:26 to go and I got booted and NEVER was able to get back in. Same thing for the blackjack tournament. After 4 hands the screen seem to freeze up and by the time I was finally able to get back in it was on the 8th hand. It also looked to me that the other at the table were able to continue due to the amount of money on the table...

Still some problems for sure.

C

[binshakindown]

I was booted and could not re-enter the tourney. Very frustrating so I emailed support and they offered to help out. I will update soon.

[binshakindown]

did't get kicked or lag out once. Anyone else still lagging or timing out on the tourneys?

[vinylweatherman]

did't get kicked or lag out once. Anyone else still lagging or timing out on the tourneys?

I tried one at Royal Vegas (same tourneys), and at first I began to believe MGS had slipped a fix in - but I was disappointed, as the laggy spins kicked in when just over half way through, and suddenly it was like playing with everything encased in syrup again - but with the attendant frustration of seeing the timer having no such trouble getting a move on.

After a dozen consecutive laggy spins, I stopped for 10 seconds, and started again, which always clears the problem, even if not permanently.

THIS is what puzzles me, how can this one action at MY end somehow fix the internet "tubes". There should be NO connection between whether I press "spin" as soon as I can, or sit back & wait for near on 10 seconds, and such behaviour MOST CERTAINLY SHOULD NOT BE 100% REPEATABLE - it should be depending upon RANDOM factors, down to general internet traffic.

There is something MGS are not telling us - and I noticed when this behaviour in the tournaments all started, hot on the heels of a lobby update.

So MGS (to borrow a saying), "Don't piss on my head and tell me it's raining".