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Red Flush Cashout

if I am correct Red Flush is not a part of the jackpot Factory Group

where jackpot City is

Cindy

Jackpot City is part of the Belle Rock/Carmen Media Group. Jackpot Factory is All Slots, All Jackpots, Wild Jack, First Web and VIPLounge. :p
 
Well, Im trying to cashout at Red Flush since 03/06, have sent the docs to all their email addys twice and they say they have not recieved them.

I have no fax. Any idea what I can do to get paid?

UPDATE: seems their system blocked my gmx email addy, I did sent the docs with another one and they recieved.
 
Well, Im trying to cashout at Red Flush since 03/06, have sent the docs to all their email addys twice and they say they have not recieved them.

I have no fax. Any idea what I can do to get paid?

UPDATE: seems their system blocked my gmx email addy, I did sent the docs with another one and they recieved.

contact their Rep here pm them

https://www.casinomeister.com/forums/members/

Good Luck

Cindy
 
Well, Im trying to cashout at Red Flush since 03/06, have sent the docs to all their email addys twice and they say they have not recieved them.

I have no fax. Any idea what I can do to get paid?

UPDATE: seems their system blocked my gmx email addy, I did sent the docs with another one and they recieved.

Hardly YOUR fault! So why punish YOU with delays and the bland "we didn't receive them".

IF a casino is blocking certain email addresses, it is their business to KNOW, and to INFORM THEIR CUSTOMERS.

Furthermore, they should NOT be blocking the email addresses that players have REGISTERED with them as their correspondence address, and they have accepted as such.

This incompetence creates mistrust.

Player sends documents; "we didn't get them", player sends again, "we didn't get them", repeat a few times, and player thinks "well, SOMEONE is getting them, they don't bounce, their security is therefore pretty shoddy". Player may also think, "they are stalling, they don't have the funds to pay just this moment".
Eventually, player thinks "they are rogue, they have no intention of paying, and are using this documents thing as an excuse".

This has been a VERY COMMON theme of complaint here, along with "ignored emails".

Casinos MUST NOT BLOCK PLAYER'S EMAIL ADDRESSES, otherwise they simply CANNOT provide even the basics of a service. IF they are being told by a player that they have sent an email, BELIEVE THEM, and actually bother to INVESTIGATE the issue, rather than try to convince yourselves the player can't possibly have sent an email purely based on the evidence of non-receipt.

I STRONGLY suspect this to be the root cause of persistent problems players have with certain groups who "ignore emails".

I was able to PROVE to a Jackpot Factory CS rep on the phone whilst I simultaneously sent emails under varying conditions. I was able to show that they either received them within seconds whilst I was on the phone, but others didn't turn up, but other sent LATER were "queue jumping" the "blocked" ones and again taking mere seconds to arrive. This latter test demonstrated "blocking", rather than sequential delay.

Despite this extensive exercise, what do we have, MORE complaint threads along the lines of "JF are ignoring my emails.......". Possible interpretation, they did sweet FA about it:mad:

Although this issue is Red Flush, it is again down to the perennial problem of ignored emails, and another thread started this week IS about "JF ignoring emails".... AGAIN:confused:

This problem needs a more general approach from casinos, lift up the bonnet, and take a look at the "engine" driving the CS-Player email service, and see if any "filters" are clogged up so much they are acting improperly.
 

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