Royal Joker - Bonus Question

[Simmo!]

OK,

I have a question. Last night i received an announcement email from Royal Joker (MG) about their download casino with a message that stated they had left a €10 chip in there to try it out. They'd even set up an account for me based on an old Intertops one I have but don't use. What the hell - I thought I'd go play so I could write up a review.

I logged in, no €10 chip there, so deposited €100 and had a play. Lost it. Decided to put in another €175 to finish off. I like to test things like withdrawal times, support responses etc. A bit of luck and I was up to around €800 when my account suddenly jumped up to somewhere around €900 (didn't spot it straight away but got an email a few minutes after confirming I had had a bonus credited).

Went to read the promotions page/terms - sure enough there was a 100% / €100 match bonus. But accompanied by a statment "The Welcome Bonus on your first deposit cannot be dropped." Not happy about that. Also the bonus is accompanied by a 30x D&B playthrough (€6,000). (See Edited To Add note at foot of post)

I went on for a bit, got to €1000 and went to cashout and it won't let me. Says I haven't met the wagering requirements. I emailed support saying I thought this was a bit out of order and could they remove the bonus, went to bed, just got up and still no response.

Now OK - the terms are clear and I was a mug to have deposited in the first place, but I can see several things wrong here:

1) As a player who doesn't take signup bonuses, you have no choice at Royal Joker. Every player who deposits has to take the bonus and meet playthrough which strikes me as, erm "deceptive" - is that the right word? It's early!

2) The bonus arrived some 20 minutes after I had started playing with my 2nd deposit, having lost the first, and when I was in a clear winning position.

3) When you go to cashout and it tells you you haven't met the WR, it doesn't tell you how much of the WR is left, or was originally required.

4) No €10 free chip had been deposited into the account despite an email being sent.

5) Support is damn slow - perhaps they were part of the Will Hill Merger and I missed it?


I think I'm stuck with this, but at least I have some useful information for my my review I just wondered if people here have any thoughts on this. And any "bonus players" out there, which slots and method is best for grinding out the remainder of the playthrough (probably about €2000) because I'm pissed off enough not to want to give back my winnings! I'm thinking Tunzamunni?

And why do I get the feeling there's going to be a long reverse pending time with no manual flush at RJ?

Cheers,

Simmo!

EDITED TO ADD: Just received an email saying the cashier should allow me to cashout, minus the bonus amount. But as it stands it still won't let me. Seems like a glitch in the system - waiting to here back. Oh and the €10 freebie just turned up too LOL.

[vinylweatherman]

The WORST aspect is them using YOUR details to open up an account WITHOUT PERMISSION. This breaches their privacy policy, as this goes beyond "as is necessary" in terms of them servicing your Intertops account.

Affiliaters too should be taking a dim view, as in one sweep they have lost the potential to promote Royal Joker to existing Intertops players. This joins a growing list of casino operators trying to screw over, and/or freeze out affiliates from having a fair chance to promote casinos to the WHOLE of the available player base. Grand Prive did something similar with Villa Fortuna, and what followed later is big news - a total reneging on the principle of "for the life of the player".

I got the same too, but have not yet checked for the free chip. This review will at least serve to remind me of what would happen if I deposit. Seems players should wait for the SUB, rather than play straight away. If they do not like bonuses, don't even bother in the first place.

Casinos say they dislike "bonus hunters", but then make bonuses COMPULSORY, meaning every new player effectively becomes a "bonus player" on their first deposit.

[Simmo!]

Affiliaters too should be taking a dim view, as in one sweep they have lost the potential to promote Royal Joker to existing Intertops players.

Actually to be fair, Intertops stated that they would be carrying over affiliate tags to RJ for existing Intertops players they invited over.

[Casinomeister]

Another point to make is that I don't believe it is fully launched at the moment. They're still working out the kinks.

VWM - please don't make assumptions that can give false alarms to webmasters (and players). Thanks!

[ultra100]

EDITED TO ADD: Just received an email saying the cashier should allow me to cashout, minus the bonus amount.

That's the way it should be. Reading your story, that would be move in the right direction. Intertops has a good reputation and I think you they will let you to cash out.

[wangpoker]

Great! It supports Neteller (1-Pay) and Click2Pay.

[mazdaq]

I am having problems converting the bonus - the website and customer service both confirms that French Roulette counts 50%. However, in reality it only seems to be counting 5%. Trying to get customer service to understand this is like trying to pull teeth at the moment.

EDIT: Also, I believe the wagering requirements are 30x(D+B) (just like Intertops) although the website says just 30xB. Not impressed by these lot so far.

[Royal Joker]

Dear Casinomeister,

Thank you for your support!

Looking forward to a successful partnership

Cheers,
Teresa

[winbig]

Dear Casinomeister,

Thank you for your support!

Looking forward to a successful partnership

Cheers,
Teresa

Welcome to the forum, Teresa

Are you going to be commenting in regards to the issues brought up in this thread?

[Royal Joker]

OK,

I have a question. Last night i received an announcement email from Royal Joker (MG) about their download casino with a message that stated they had left a €10 chip in there to try it out. They'd even set up an account for me based on an old Intertops one I have but don't use. What the hell - I thought I'd go play so I could write up a review.

I logged in, no €10 chip there, so deposited €100 and had a play. Lost it. Decided to put in another €175 to finish off. I like to test things like withdrawal times, support responses etc. A bit of luck and I was up to around €800 when my account suddenly jumped up to somewhere around €900 (didn't spot it straight away but got an email a few minutes after confirming I had had a bonus credited).

Went to read the promotions page/terms - sure enough there was a 100% / €100 match bonus. But accompanied by a statment "The Welcome Bonus on your first deposit cannot be dropped." Not happy about that. Also the bonus is accompanied by a 30x D&B playthrough (€6,000). (See Edited To Add note at foot of post)

I went on for a bit, got to €1000 and went to cashout and it won't let me. Says I haven't met the wagering requirements. I emailed support saying I thought this was a bit out of order and could they remove the bonus, went to bed, just got up and still no response.

Now OK - the terms are clear and I was a mug to have deposited in the first place, but I can see several things wrong here:

1) As a player who doesn't take signup bonuses, you have no choice at Royal Joker. Every player who deposits has to take the bonus and meet playthrough which strikes me as, erm "deceptive" - is that the right word? It's early!

2) The bonus arrived some 20 minutes after I had started playing with my 2nd deposit, having lost the first, and when I was in a clear winning position.

3) When you go to cashout and it tells you you haven't met the WR, it doesn't tell you how much of the WR is left, or was originally required.

4) No €10 free chip had been deposited into the account despite an email being sent.

5) Support is damn slow - perhaps they were part of the Will Hill Merger and I missed it?


I think I'm stuck with this, but at least I have some useful information for my my review I just wondered if people here have any thoughts on this. And any "bonus players" out there, which slots and method is best for grinding out the remainder of the playthrough (probably about €2000) because I'm pissed off enough not to want to give back my winnings! I'm thinking Tunzamunni?

And why do I get the feeling there's going to be a long reverse pending time with no manual flush at RJ?

Cheers,

Simmo!

EDITED TO ADD: Just received an email saying the cashier should allow me to cashout, minus the bonus amount. But as it stands it still won't let me. Seems like a glitch in the system - waiting to here back. Oh and the €10 freebie just turned up too LOL.

Dear Simmo,

Thank you for pointing out some issues:

1. BONUS
• Our bonus system is currently work in progress.
• We are working on crediting the bonuses automatically.
• Customer can unsubscribe if they do not want bonuses.
• We can deduct an automatically credited bonus on a customer’s request.

2. WITHDRAW
• The Problem was connected to the bonus issue.
• Customers can withdrawal the cash balance at any time.
• The bonus balance will be deleted.

We are always interested in helpful suggestions so we can improve our casino.

Feel free to contact us with any queries!

Best regards,
Teresa