Royal Joker - Bonus Question

**shjcard** · 27th April 2009, 11:53 AM

I now know why it was locked. Thanks for your reply, but I have now spent my budget dosh at 32 Red

**lauram** · 27th April 2009, 11:58 AM

The Wild Card Mystery bonus is an automatic bonus and the winners will be drawn every Monday and Wednesday (END of promotion April 29th). Please note that you do not have to play on certain days! Furthermore every game counts on any day - the more you play the higher your chances are to win.

Cheers,
Teresa[/QUOTE]

I thought this bonus made your casino stand out from the other mg casinos.
Between this and fast payouts. Lets hope in the near future you bring the wild card bonus back.

**Royal Joker** · 28th April 2009, 03:24 PM

Originally Posted by lauram

The Wild Card Mystery bonus is an automatic bonus and the winners will be drawn every Monday and Wednesday (END of promotion April 29th). Please note that you do not have to play on certain days! Furthermore every game counts on any day - the more you play the higher your chances are to win.

Cheers,
Teresa

I thought this bonus made your casino stand out from the other mg casinos.
Between this and fast payouts. Lets hope in the near future you bring the wild card bonus back.[/QUOTE]

Hi Lauram,

Royal Joker will always offer our valued customers new promotions. Details of which will be provided as they are promoted.

Cheers,
Teresa

**ksech** · 28th April 2009, 04:35 PM

I made a withdrawal request at 3:30 AM Monday morning, when I got up and checked at 6:30 AM Monday morning the money was already in my QT account. Thank you Royal Joker!

**lauram** · 15th May 2009, 03:38 PM

Originally Posted by Royal Joker

I thought this bonus made your casino stand out from the other mg casinos.
Between this and fast payouts. Lets hope in the near future you bring the wild card bonus back.

Hi Lauram,

Royal Joker will always offer our valued customers new promotions. Details of which will be provided as they are promoted.

Cheers,
Teresa[/QUOTE]

When i first joined this casino i have to admit i was more then amazed customer service was only a click away to answer questions. Their bonus offers clear, their wild card promo was great and so on. Now as the month has gone by, all i see from the casino is emails stating here is a bonus just made for you. Click that box and it takes you back to the first 3 deposit bonuses, and as you know those bonuses are not valid to a player that has made more then the required deposits. So why do the send emails with offers that are just made for you. Only to find there is nothing there to offer you more then the competition that has been running since the casino opened up.
Sorry royal i have had more then enough even with your last email answering my question just took me back to the same competition page.
Live chat has been down for the longest time. sorry royal i moved on.

**AFlansburg** · 7th July 2009, 02:32 PM

Originally Posted by Seaman63

Finally I got reply, they reversed my cashin because I did not send the ID docs. So it was my fault.

However, they never requested any docs, there was no communication at all.
It is just stated at the terms that one has to send in the docs.

Maybe a nice email would have been helpful.

Hi Seaman63,
I am a US player at Royal Joker Who had a account setup for me by Intertops. I have been playing at Royal Joker since they opened. In that time, i have cashed out 3 times (500.00, 175.00 and 100.00) and all 3 times I was paid very quickly. I now have a cashout for 1,400.00, so now the casino wants my ID documents. So i scanned and sent them, Checked with support to make sure they were of good quality. support said they were acceptable. They then tell me my cashout will be in my account yesterday, well it was not. So i wrote them again and they said that if it was not in my Quicktender this morning, to call them by Phone. well i got up and checked my Quicktender account and it was not there. so I logged into my Royal Joker account and low and behold the 1,400.00 was back in my gaming account. This Kind of treatment and runaround is NOT ok! Up until today, support responds in a matter of minutes (10 min at max) Now I contact them about why my cashout was returned to my gaming account and no one answers the email (over 2 hours now). When i recieve a reply i will let you know. I hope i do not have to Pitch a Bitch about this casino as i have been very lucky here, and support (at least up to this point) has been quick and kind.

Mike Flansburg

I just recieved another email back stating that i need to send my documentation, Which was done 3 days ago, and I double checked with support to make sure they were of good quality which i was told they were. So i called them, and they looked through their emails and found it. the lady i spoke with said she would call me back shortly and let me know what is going on. I wish Teresa was here to expidite the payout!
Im still waiting for the call back, and will let you know what is said to me!

Mike Flansburg

Support just called back, and the cashout is already in my QT account. only took 30 minutes!! For a Brief moment, I thought My FAITH in Royal Joker Casino was misplaced. Just want to say Thank You the the Royal Joker support staff..... Your Still Tops in My favorite places to play list!