faxback form for neteller deposit/frustration of I.D. checks...

[funky_seagull]

I just joined Alladins Gold casino. My experiences so far have been good.

Except I phoned support to ask about sending in I.D. documents. They advised me I need to sign a faxback form. I deposited using Neteller and I don't believe it is necessary to sign a faxback form for a neteller deposit.

However my problem is I don't have a fax machine, and there is nowhere in my location where I am going to find access to one. I live in a remote place.

I also don't have a printer either, but could access one by going to my local library, which will be a mission. But I could forward the email to another email address. Print out the email at the library, which will cost me 10p, sign it, photo it and send this photo of the signed faxback frorm as an email attachment along with I.D. documents. However I was given the impression this wasn't good enough and it would need to be faxed... which seems a bit unfair. I am in a conundrum, there is no way I am going to find access to a fax machine, so don't know what to do.

I hate casino I.D. checks they are so frustrating. There must be a better way to do this. I am also probably going to get hassle because the only photo I.D. I possess is an expired passport. I nearly always get hassle about this. Eventually I do pass the checks, but it can takes weeks of frustrating emails and phonecalls to get resolved. I can't afford to renew my passport, and have no desire/need to renew it, as due to disability I will not be travelling abroad anymore. I also don't drive due to disability, so I don't own a driver's license.

I wish casinos would do all these stupid checks before a deposit is accepted, instead of after, that way if you fail or can't do them, you can save yourself a lot of hassle. Having money stuck in a casino which you can't get back cause you can't pass the I.D. checks is head doing ...

and is it really necessary to sign a faxback form for a neteller deposit?

Why has the world become so impossible to prove you are who you are?

[zebedy]

i have the same problems as you re,driving licence and passport, so now i enquire about what documents i need and send what i have before i deposit, it saves alot of hassle in the long run, if they accept them i get it in writing then i dont get any problems, (so far,fingers crossed)
i thought the faxback forms were only required when depositing with credit cards, and it is a pain the the ### when they make you send them back after depositing with neteller or moneybookers,
this probably isnt a good idea and ill probably get blasted for it but it has worked for me in the past. i used the paint app to fill it in, i cant see why it should cause a problem instead of signing it with a pen and ink i use the mouse, there isnt any difference in my book but it seems some casinos dont like it,

I just joined Alladins Gold casino. My experiences so far have been good.

Except I phoned support to ask about sending in I.D. documents. They advised me I need to sign a faxback form. I deposited using Neteller and I don't believe it is necessary to sign a faxback form for a neteller deposit.

However my problem is I don't have a fax machine, and there is nowhere in my location where I am going to find access to one. I live in a remote place.

I also don't have a printer either, but could access one by going to my local library, which will be a mission. But I could forward the email to another email address. Print out the email at the library, which will cost me 10p, sign it, photo it and send this photo of the signed faxback frorm as an email attachment along with I.D. documents. However I was given the impression this wasn't good enough and it would need to be faxed... which seems a bit unfair. I am in a conundrum, there is no way I am going to find access to a fax machine, so don't know what to do.

I hate casino I.D. checks they are so frustrating. There must be a better way to do this. I am also probably going to get hassle because the only photo I.D. I possess is an expired passport. I nearly always get hassle about this. Eventually I do pass the checks, but it can takes weeks of frustrating emails and phonecalls to get resolved. I can't afford to renew my passport, and have no desire/need to renew it, as due to disability I will not be travelling abroad anymore. I also don't drive due to disability, so I don't own a driver's license.

I wish casinos would do all these stupid checks before a deposit is accepted, instead of after, that way if you fail or can't do them, you can save yourself a lot of hassle. Having money stuck in a casino which you can't get back cause you can't pass the I.D. checks is head doing ...

and is it really necessary to sign a faxback form for a neteller deposit?

Why has the world become so impossible to prove you are who you are?

[RobWin]

funky, why don't you ask them if they would be willing to accept your digital signature on the email or the form they sent you ?? It's worth a shot and PM Tom with ClubWorld to see if he can help you out too.

[slafs]

Same here, there should be no need for a faxback form when using eWallets such as NETeller? At least not when you deposit and withdraw from the same account? I can understand the need for proper identification though.

Depositing from my NETeller account, I actually sent Aladdins the faxback form, a utility bill, a copy of my drivers license and even a blurred out VISA card just to be on the safe side. Their response: send us a copy of the backside of the drivers license!

Still waiting for the first cashout..

[AussieDave]

Although I can understand online casinos need to have some form of recall if a player uses a Credit Card then does a charge back. I like others am still perplexed why casinos require proof of ID docs when a player deposits via a Web Wallet.

I hold accounts with click2pay, Neteller, Moneybookers and also a Payspark account. All of these payment mechanisms require identity verifications. EG - Drivers Licence & Utility Bill. Most also phone your home number to confirm these details. Whilst some (depending on the deposit method used) will not allow you to deposit until your confirm a small amount deposited to either your bank account or Credit Card.

All this IMHO makes it pretty damn hard not to be the person you claim to be.

I don't see why this process is repeated by online casinos when a players ID has been scrutinised by a Web Wallet?

If it's a BIG issue then send the first cash-out in a FedEx cheque (check) to the registered players address in the registers players name.

If that's an issue then wire it to a player banks account. In Australia you require 100 points (some acceptable ID are - DL, credit card, bank account, utility bill, Medicare card, passport) to open a bank account.

Honestly it's got to the point where I can obtaining a gun license far easier than a withdrawal from playing at a new online casino.

Cheers
T

[ballysdb]

In the USA we have ID cards for people who don't drive. Do they have them where you live? Maybe that would help.
BTW...do all casinos require you to fill out these forms when withdrawing to Quicktender and the like?

[funky_seagull]

In the USA we have ID cards for people who don't drive. Do they have them where you live? Maybe that would help.
BTW...do all casinos require you to fill out these forms when withdrawing to Quicktender and the like?

No, in the UK we aren't required to carry I.D. cards. Not yet, and hopefully not for a very long time...

To be honest Alladdins gold is the first casino I've joined that has requested a faxback form for a neteller deposit. I've been asked for I.D. documents before, but never a faxback form for a neteller deposit, which seems a bit over the top to me...

I will try Zebedy's and Robwins advice and send a digital signature....

However I now have a new problem in that I don't seem to be recieving their faxback form via email. I have checked my spam filters but it isn't there. I was informed by customer support yesterday on the phone that I needed to send them a faxback form, but when I check my email it isn't there... GGRRRrrrrrr

Will see if I can change my email address, which will be a royal pain in the arse as the email address I currently have registered is the same one registered with neteller. I am starting to wish I had never joined...

In future I think I will follow Zebedy's advice and check what is required when I join a casino before I deposit and get it in writing and avoid this headache.

It is a shame as I like playing at Alladins gold and it is an accredited RTG. I wanted to play in a different software than what I'm used to, as I haven't played that much on RTG before. I am glad I did, as so far I have enjoyed the playing experience, and the paytables on videopoker are excellent. But this I.D. Check and faxback stuff is really doing my head in.

[mistye81]

I recently made a deposit using quicktender at the new Gold Rock casino, and was required to send back a faxback form even though I deposited using quicktender. I don't understand it, but I sent it in anyway, along with my other security documents.

[funky_seagull]

I recently made a deposit using quicktender at the new Gold Rock casino, and was required to send back a faxback form even though I deposited using quicktender. I don't understand it, but I sent it in anyway, along with my other security documents.

I think what casinos should do is to request I.D. documents and faxback forms for credit/debit card deposits only. And they should do this at the time of deposit, not at withdrawal. Doing it at time of withdrawal seems pointless.

From a personal experience of being the victim of card fraud. Someone stole my card details once and used them to deposit in a casino, the bastard stole all the money from my bank account, completely cleaned me out in one night, leaving me with dire bank charges and no money for 2 weeks, because it took that long to get my money back, due to me having to sign forms saying I hadn't done the transactions and the lengthy time it seemed to take my bank to finally credit the money back to my account. If the casino had done these checks at the time of deposit, the transaction would have been denied and the money would have stayed in my account and I wouldn't have suffered like I did.

I also think that doing checks at time of withdrawal would save the casinos a lot of hassle as it would reduce the amount of chargebacks due to credit/debit card fraud.

I think if an e-wallet is used they should just process the deposit and withdrawal instantly without the need for any security checks, as people who use e-wallets have already been subjected to these security/I.D. checks by the e-wallet they are using. Having to jump through the hoops again with the casino seems bizarre and unnecessary.

If they had a policy of security checks for credit/debit card users at time of deposit. And no security checks for e-wallet users, it would help combat fraud more efficiently, avoid angst when it comes to checks and reduce player complaints I think. If a player wants to deposit and play instantly without waiting days for security checks they should use an e-wallet, and those that want to use cards will have to wait till the checks have been done before they deposit. Simple.

But then I don't make the rules....

[zebedy]

funky try the folowing link it takes you straight to there faxback form

http://www.aladdinsgoldcasino.com/Al...cationForm.pdf