faxback form for neteller deposit/frustration of I.D. checks...

[vinylweatherman]

The problem here is the arrogant stupidity of businesses. CUSTOMERS are not running a business (mostly) and are unlikely to have fax machines knocking about on the off-chance. Faxes are out of date nowdays, with a big problem being that they can easily be unclear at the recipients end.
Digital documentation is now what is normally used, and the fact that the form itself is available in PDF format shows the casino recognises this.

For players that cannot drive or travel, the casino industry needs to ensure they can be catered to. In fact, there could be an offence under the disability discrimination act being committed since it is not possible for someone who is deemed as medically unfit to drive to possess a driving licence, even for ID purposes, and no alternative is currently offered here that includes a photo, except for a few local council schemes aimed at the 18-25 age range for proving ID in shops, pubs, and clubs. Someone, though, needs to make the first case of discrimination due to disability in this respect. A complaint to the UK Gambling commission on this general principle might help, even though this is not a casino they regulate.

Ironically, although you cannot get a real licence due to disability, a fake one is easy to come by through the networks that support the crime of "people trafficing". A recent TV program showed just how easy this was, and indeed another showed how easy it was to obtain a GENUINE Driving licence with stolen details, and the case they chose for demonstration was Mr Blunkett, who was BLIND, yet DVLA went ahead and issued the licence without anyone spotting the "bleedin' obvious".

Technology HAS the answer though, and it is the fingerprint scanner, now available as a USB device for the PC, and will prove to be a far better way to ID someone at the other end of an online transaction. The device is being incorporated into some PCs already, and it only needs the businessess involved in online transactions to start using this technology. Anyone with fingers can participate, unlike with the current system where you need to be fairly healthy to obtain the necessary proxy ID documents needed.

I am ALMOST in the same boat (which is why I am so damn FORCEFUL when this issue crops up). I was put on a "medical" drivers licence, which has to be reissued every three years. Had DVLA decided not to issue this, I would have found myself in the same position in not being able to prove my ID, and facing having to forfeit my winnings, or having such a struggle to get them that the industry would be forever rogue in my books.
It was only in 2006 that I got a passport, after winning a trip to Germany. This is the ONLY photo based ID available to all, but it is VERY expensive now, and requires attendance at an interview (no wonder the OP finds this not feasable). It is, however, actually ILLEGAL to send a copy of this to ANYONE, unless it is in Black and White - so when a casino requests a COLOUR copy of a player's passport here in the UK, they are asking them to commit an offence. This is all detailed in Home Office guidance, and is under the same guidance that tells us that it is also illegal for a hotel to take custody of a passport (which some try on to hold "ransom" in the event of a dispute). The reason behind this is technology, a colour image can be used to generate a creditable fake pasport than will pass most human scrutiny.

[ballysdb]

Sloto asked me to scan back the form to them. I explained I did not have a scanner and I did not want to use the fax machine at work for obvious reasons.

I also don't have a printer at home and cannot receive emails at work unless they are intercompany.

They suggested I copy it word for word and send it snail mail. A little annoying but at least they are working with me.

[Marie2473]

I dont have either a prinetr, a scanner or a fax-machine. Sloto asked me if i had a digital camera and that I do.
So they asked me to take a photo of the faxbackform and email it.
I did and it got approved =)

[vinylweatherman]

I dont have either a prinetr, a scanner or a fax-machine. Sloto asked me if i had a digital camera and that I do.
So they asked me to take a photo of the faxbackform and email it.
I did and it got approved =)

This is what I have been doing since my PC stopped communicating with my scanner. The scanner is not the problem, it is fine, but no matter what I do, the PC refuses to communicate with it. It is outdated, and the company that supplied the interface did it as a "one off" for Epson, and there is no continuing support.

When internet was all dial-up, the internal modems often had fax emulation software included, making it possible to send a fax without ever having a hard copy. Oddly enough, most internet now is broadband, and it is about time casinos dragged themselves into the 21st century and offered these alternative solutions in FAQ, rather than leaving it for players to hunt them down.

Talking of documents, Red Flush asked me for documents for my SECOND withdrawal yesterday, after I have been with them for a couple of months, and seem to be some kind of VIP. I sent them 2 emails, but JESUS they are slow - I have not heard back in 24 hours, and have not been paid.
I don't believe they bothered with documents the first time, but I have only ever used Neteller, and previously this has been enough for most casinos.

This ID crap is getting beyond a joke, and there needs to be a knocking together of heads in order to get a solution that works for PLAYERS, yet still offers casinos a way of ensuring the right person is operating the account, and in their own name.

Red Flush CLAIM to only have a 12 hour pending period, but seem to make up for it by the slowness of their finance department. My patience has worn wafer thin with MGS in particular, and if it ends up that I am being "jerked around" with this documents lark when it was OK without documents for my FIRST withdrawal, when I was a NEW player, my hard drive will lose yet another MGS casino.

I have noticed more of this on my accounts of late, a steady INCREASE in the delay between making a withdrawal and receiving payment, and these withdrawals are mostly back to Neteller, so all the delay is at the casino end.

[mistye81]

It sounds like Slotocash is willing to work with people in order for them to receive their withdrawals. Why can't the rest of the casinos do the same?

[funky_seagull]

Talking of documents, Red Flush asked me for documents for my SECOND withdrawal yesterday, after I have been with them for a couple of months, and seem to be some kind of VIP. I sent them 2 emails, but JESUS they are slow - I have not heard back in 24 hours, and have not been paid.
I don't believe they bothered with documents the first time, but I have only ever used Neteller, and previously this has been enough for most casinos.

Same thing happened with me, on my first withdrawal from Redflush I never got asked for I.D. but they asked me for I.D. on my second withdrawal. Both times I used Neteller.


This whole I.D. thing is bizarre.

Also I don't know about anyone else, but I don't like sending I.D. documents by email, fax or any other electronic media, it doesn't feel secure, you don't know who will read them, and my personal details being stored on someone's database in a country that may not have strict DPA rules as here, gives me the chills. There really has to be a better way of doing this.

I think people who use e-wallets should be exempt from I.D. Checks....

I also think people who use credit/debits cards, should maybe use the visa/mastercard securecode, the one where you are transferred to an external securecode site and then key in a secret password/pin that only the cardholder would know to authorize the transaction... if you don't key in the correct password the transaction is denied. Simple.

This whole sending in of personal sensitive I.D. documents and the front and back of card etc is ridiculous. When you shop on Amazon, or any online store, you aren't asked to send in these details before they ship your goods.

The whole casino thing is bizarre.

If you deposit with an e-wallet like neteller, you've already passed through I.D. checks and shown you are who you are, so it seems unnecessary to do it all over again with a casino.

It does seem to me that it is used at times as a way to stall withdrawals, and avoid paying players...

[Jasminebed]

I recently received a free chip for $5 from Vegas Sun. I had downloaded the casino quite some time ago, but the $1000 freespins wouldn't play, so I just left things alone. I cleaned out ALL my mg casinos, since many were downloaded at a time that each casino had it's own folder with all the files. I met the WR, and cashed out $50...paid to my Moneybookers, no questions asked, no ID request, there after the Reverse Withdrawal period had passed. Now, if a casino can do this for a non-depositing customer, why do places where you have often deposited and lost quite a number of times make you jump through such hoops?

They will be getting a deposit from me at some future date. Incidently, the free chip had no max cashout, but the minimum for the withdrawal was $50, so I felt I better run while the getting was good.

[zebedy]

i had a similar experience at another rtg casino a few weeks ago, i had always used neteller to make my deposits but i changed to moneybookers, so when i cashed out i was asked to fill in a faxback form because it was a new depositing method for me at this casino, ok i filled it in sent it back and was in the process of checking my email when i noticed one from moneybookers saying that i had already been paid, so they received my faxback form and processed my cashout and sent it to moneybookers in 2 minutes, wow what fast service
the fact was they didnt need it in the first place and just made me fill it in to piss me off(thats what it felt like)

i guess they was having a bad day they overpaid me by $500
i did return the extra payment btw but now i wish i had taken off $50 for time wasted in making me fill in the ######ing form

[vinylweatherman]

Same thing happened with me, on my first withdrawal from Redflush I never got asked for I.D. but they asked me for I.D. on my second withdrawal. Both times I used Neteller.


This whole I.D. thing is bizarre.

Also I don't know about anyone else, but I don't like sending I.D. documents by email, fax or any other electronic media, it doesn't feel secure, you don't know who will read them, and my personal details being stored on someone's database in a country that may not have strict DPA rules as here, gives me the chills. There really has to be a better way of doing this.

I think people who use e-wallets should be exempt from I.D. Checks....

I also think people who use credit/debits cards, should maybe use the visa/mastercard securecode, the one where you are transferred to an external securecode site and then key in a secret password/pin that only the cardholder would know to authorize the transaction... if you don't key in the correct password the transaction is denied. Simple.

This whole sending in of personal sensitive I.D. documents and the front and back of card etc is ridiculous. When you shop on Amazon, or any online store, you aren't asked to send in these details before they ship your goods.

The whole casino thing is bizarre.

If you deposit with an e-wallet like neteller, you've already passed through I.D. checks and shown you are who you are, so it seems unnecessary to do it all over again with a casino.

It does seem to me that it is used at times as a way to stall withdrawals, and avoid paying players...

Perhaps this is policy at Red Flush, maybe a certain total amount triggers the request and we both happened to reach this on the second withdrawal. I had the documents prepared and ready, as you do nowdays, however I have to agree that sometimes it does not look like casinos are particularly adept at handling such sensitive information. The forum is littered with stories from players who have to send documents in more than once, first being told by CS YES, got it, and then later being told the documentation is nowhere to be found, and they can't have sent it. It is clear that these files ARE BEING REGULARLY MISPLACED by casino CS departments, and THIS is the risk, they are not being handled in accordance with strict procedures as would be required in a country with strong data protection laws. It is this that leads to ID fraud, documents are NEVER truly "lost", they are somewhere they should not be, and if the casino does not know where they are, they clearly cannot ensure they are not available to unauthorised persons. The danger is also present because the casinos insist on so MUCH material, such that there is more than enough present for an unscrupulous person to complete a full ID hijack with only a few additional steps, and all the key information needed is present in a full set of ID documents sent to a casino.

One further thing, why a photo WTF does it matter whether the document has one or not, surely all that matters is the credibility of the organisation that issued it, and they always insist on this being at the level of a government body. Casinos online NEVER see your face as you enter, they see your IP address. It this insistence on a photo that causes much of the trouble, and this is because it is far more EXPENSIVE for the government to issue a photo document than a non-photo one, so naturally, most government documents are of the non-photo type. Only 2 in the UK are photo documents, and WE pay, not the government, and these are both voluntary, and even legally unavailable for some residents of the UK.

The casinos have this attitude of "come on, EVERYBODY drives, if you claim not to, you are probably lying as a way to commit fraud by avoiding sending the licence that will prove it". Strangely enough, even the UK Government have similar views, they are "EVERYONE has a television", and they harrass ANYONE who has the nerve to claim they don't have one in the house.