Casino Del Rio Experience

**papasam** · 28th January 2009, 12:55 PM

Goog day from Germany once more ! Sorry my Englisch

I have some Problems with the cash out by the casino Del Rio
I have won something (see my screenshot ) after it I have try to withdraw the money....with the paperchek.
After 21 days my withdraw was back on my account ...also I have got any information about it , whats happened or so.....I cintakt onlinesupport but they dont knon whats happened...now a am waitingfor the answer from Casino Department after 2 days a have get nothing....If I will I make withdraw once more ....I must wait 10-26 days again without any Accuracy that I will get my money ...
P.S. Withraw method was papercheck Express , I have play without bonus also all ok, My documents were accepted from the Casino Department for about 1 month.

What do you think about this situation ?
Have somebody Experience in this Casino ?
thanks for help and have a nice day from Germany !

**Jeff** · 30th January 2009, 04:16 PM

Hi

I never had any problems with Casino Del Rio.

So good thing is you played without a bonus. So all games were allowed and there are no wagering requirements!

How much do you want to withdraw at once? May be there is a limit?

Is the support in german? I don't think so. Because for me ( i am german too) the support is english.
Have you phoned the support for help? Or you can use the online support via chat.