CasinoShare - Gives Incompitances A Whole New Meaning!

[AussieDave]

Thought I post this as example of what players (VIP or otherwise) should not expect or worse receive from an online casino.

This email was received after a lengthy series of emails that raised issues with Casino Share. Even though all were player related, they were given from my affiliate perspective to my affiliate manager.

Although my aff manager followed the correct procedure and escalated my issues to the relevant Dept(s), what followed is a prime example (least in my opinion) as to why Casino Share can't get its collective sh#t together.

The issues raised were as follows:
Promos not being sent to players.
Phone calls resulting in CSR's not understanding English.
Phone calls being terminated by CSR's (because again from lack of understanding of English).
Email responses & or actions being promised on day X and not be followed through.

From a players perspective these type of incidents are not only frustrating but time consuming. From an affiliates point (IMHO) of view, they present retention issues, that affect the bottom line income. Ultimately though, the damage done reflects badly on the site that promotes the casino, through no fault or wrong doing of the affiliate webmaster.

Reiterating that I sent & raised these issues with my affiliate manager on Monday. The same day I received an email back from the Dept that handles these issues and an explanation followed.

Another email from me to this Dept head followed, with another response received. I was told at that point that the issues would be raised in a meeting the following day (20/01/2009) between the aff manager, my VIP host and this person from Dept X & that I would also receive a response that day.

Well that day came and went with no response.

Today (21/01/2009 towards their close of office hours) I receive an email to these issues. Not from the person I was dealing with, but from my Casino Share VIP manager. (???)

This not only highlighted the original issues but created new ones. Which I may add, are ironic considering these were based on a repeat performance of not following thru with a promised response the following day. To make matters worse, I was then subjected to an obvious attempt to convolute one issue by adding a totally separate incident (casino stuff up) into the current mix.

Of course I responded with a satire of warranted (polite) opinions, facts and other notations.

Well...Maybe someone was tired, didn't engage the head, but I then received an email that was obviously not meant for my eyes!


----- Original Message -----
From: jason
To: xxxxxx@xxxxxxx.com.au ; Lilani | Playshare
Cc: Duwayne | Playshare
Sent: Thursday, January 22, 2009 6:37 AM
Subject: Re: Feedback


Hey Lilani,

Just let him know that you are his VIP, and I only deal with him when you are not around. Makes me seem incompitant in this email. Also, let him know that we had to wait for confirmation from Max, or something to that effect.

As for the phone issues. Let him know that we have taken steps to get a toll free line for Austrlia, and this should be ready in the near future. Also, we have fingered the source of the hang ups, and have also taken steps to reslove this. It should not happen again.

Thanks for this,

Regards,

Jason

-------------

Makes me seem incompitant in this email...You think so?

Right now that would be the least of my worries. Referring to me as him when "Jason" is fully aware of my name, is both disrespectful and honestly insulting.

Given that Jason and I have spoken on numerous occasions, I'm simply mortified by his representation of me.

Not to mention that fact that it's obvious I should not have received this email is the first place.

Is this how online casinos speak about VIP players behind their back. By this email it would seem so at Casino Share.

Not happy Jan

Least to say this screw up has affectively destroyed our business relationship (which was far more than just an aff account) & player account too.

[Pinababy69]

What an outstanding look into what "they" think of "us" Trezz.

And anyone who lives in Australia, yet spells it Austrila.....spells resolve, reslove....in a supposed professional letter/email...is indeed incompetent, not incompitant.

I'm not surprised in the least, but thanks very much for sharing....nothing like confirmation of what you've always suspected.

[RobWin]

Thought I post this as example of what players (VIP or otherwise) should not expect or worse receive from an online casino.

This email was received after a lengthy series of emails that raised issues with Casino Share. Even though all were player related, they were given from my affiliate perspective to my affiliate manager.

Although my aff manager followed the correct procedure and escalated my issues to the relevant Dept(s), what followed is a prime example (least in my opinion) as to why Casino Share can't get its collective sh#t together.

The issues raised were as follows:
Promos not being sent to players.
Phone calls resulting in CSR's not understanding English.
Phone calls being terminated by CSR's (because again from lack of understanding of English).
Email responses & or actions being promised on day X and not be followed through.

From a players perspective these type of incidents are not only frustrating but time consuming. From an affiliates point (IMHO) of view, they present retention issues, that affect the bottom line income. Ultimately though, the damage done reflects badly on the site that promotes the casino, through no fault or wrong doing of the affiliate webmaster.

Reiterating that I sent & raised these issues with my affiliate manager on Monday. The same day I received an email back from the Dept that handles these issues and an explanation followed.

Another email from me to this Dept head followed, with another response received. I was told at that point that the issues would be raised in a meeting the following day (20/01/2009) between the aff manager, my VIP host and this person from Dept X & that I would also receive a response that day.

Well that day came and went with no response.

Today (21/01/2009 towards their close of office hours) I receive an email to these issues. Not from the person I was dealing with, but from my Casino Share VIP manager. (???)

This not only highlighted the original issues but created new ones. Which I may add, are ironic considering these were based on a repeat performance of not following thru with a promised response the following day. To make matters worse, I was then subjected to an obvious attempt to convolute one issue by adding a totally separate incident (casino stuff up) into the current mix.

Of course I responded with a satire of warranted (polite) opinions, facts and other notations.

Well...Maybe someone was tired, didn't engage the head, but I then received an email that was obviously not meant for my eyes!


----- Original Message -----
From: jason
To: xxxxxx@xxxxxxx.com.au ; Lilani | Playshare
Cc: Duwayne | Playshare
Sent: Thursday, January 22, 2009 6:37 AM
Subject: Re: Feedback


Hey Lilani,

Just let him know that you are his VIP, and I only deal with him when you are not around. Makes me seem incompitant in this email. Also, let him know that we had to wait for confirmation from Max, or something to that effect.

As for the phone issues. Let him know that we have taken steps to get a toll free line for Austrlia, and this should be ready in the near future. Also, we have fingered the source of the hang ups, and have also taken steps to reslove this. It should not happen again.

Thanks for this,

Regards,

Jason

-------------

Makes me seem incompitant in this email...You think so?

Right now that would be the least of my worries. Referring to me as him when "Jason" is fully aware of my name, is both disrespectful and honestly insulting.

Given that Jason and I have spoken on numerous occasions, I'm simply mortified by his representation of me.

Not to mention that fact that it's obvious I should not have received this email is the first place.

Is this how online casinos speak about VIP players behind their back. By this email it would seem so at Casino Share.

Not happy Jan

Least to say this screw up has affectively destroyed our business relationship (which was far more than just an aff account) & player account too.

Thanks for sharing this Trezz. The other question that comes to my mind is, How does this type of nonsense that is going on at Casino Share as based in the above statements and email exchanges affect or weigh upon their "Accreditation" here at Casinomeister ?

[vinylweatherman]

Thought I post this as example of what players (VIP or otherwise) should not expect or worse receive from an online casino.

This email was received after a lengthy series of emails that raised issues with Casino Share. Even though all were player related, they were given from my affiliate perspective to my affiliate manager.

Although my aff manager followed the correct procedure and escalated my issues to the relevant Dept(s), what followed is a prime example (least in my opinion) as to why Casino Share can't get its collective sh#t together.

The issues raised were as follows:
Promos not being sent to players.
Phone calls resulting in CSR's not understanding English.
Phone calls being terminated by CSR's (because again from lack of understanding of English).
Email responses & or actions being promised on day X and not be followed through.

From a players perspective these type of incidents are not only frustrating but time consuming. From an affiliates point (IMHO) of view, they present retention issues, that affect the bottom line income. Ultimately though, the damage done reflects badly on the site that promotes the casino, through no fault or wrong doing of the affiliate webmaster.

Reiterating that I sent & raised these issues with my affiliate manager on Monday. The same day I received an email back from the Dept that handles these issues and an explanation followed.

Another email from me to this Dept head followed, with another response received. I was told at that point that the issues would be raised in a meeting the following day (20/01/2009) between the aff manager, my VIP host and this person from Dept X & that I would also receive a response that day.

Well that day came and went with no response.

Today (21/01/2009 towards their close of office hours) I receive an email to these issues. Not from the person I was dealing with, but from my Casino Share VIP manager. (???)

This not only highlighted the original issues but created new ones. Which I may add, are ironic considering these were based on a repeat performance of not following thru with a promised response the following day. To make matters worse, I was then subjected to an obvious attempt to convolute one issue by adding a totally separate incident (casino stuff up) into the current mix.

Of course I responded with a satire of warranted (polite) opinions, facts and other notations.

Well...Maybe someone was tired, didn't engage the head, but I then received an email that was obviously not meant for my eyes!


----- Original Message -----
From: jason
To: xxxxxx@xxxxxxx.com.au ; Lilani | Playshare
Cc: Duwayne | Playshare
Sent: Thursday, January 22, 2009 6:37 AM
Subject: Re: Feedback


Hey Lilani,

Just let him know that you are his VIP, and I only deal with him when you are not around. Makes me seem incompitant in this email. Also, let him know that we had to wait for confirmation from Max, or something to that effect.

As for the phone issues. Let him know that we have taken steps to get a toll free line for Austrlia, and this should be ready in the near future. Also, we have fingered the source of the hang ups, and have also taken steps to reslove this. It should not happen again.

Thanks for this,

Regards,

Jason

-------------

Makes me seem incompitant in this email...You think so?

Right now that would be the least of my worries. Referring to me as him when "Jason" is fully aware of my name, is both disrespectful and honestly insulting.

Given that Jason and I have spoken on numerous occasions, I'm simply mortified by his representation of me.

Not to mention that fact that it's obvious I should not have received this email is the first place.

Is this how online casinos speak about VIP players behind their back. By this email it would seem so at Casino Share.

Not happy Jan

Least to say this screw up has affectively destroyed our business relationship (which was far more than just an aff account) & player account too.

I wouldn't woory about the use of "him", as this email is out of context. "him" is probably fully defined between them already, so no need to labour the point each new sentence. Gramatically, you would define a person by name at the start, but would continue to use "him" or "her" whilst it is still clear to the reader that only one person can be attributed to "him".

This bit is far more telling though:-

.....Also, let him know that we had to wait for confirmation from Max, or something to that effect......

Now either they REALLY DID have to wait for confirmation, or they didn't. So no need, surely, for adding "or something to that effect". The implication here seems to be that Lilani is being asked to use "waiting for confirmation" as an excuse, rather than it actually being the case, with some leeway being granted to use an altenative explanation if that would go down better.

This is just one from an exchange of internal emails, number unspecified, but not one that should EVER have left the building.

It itself shows incompetence at the level of VIP manager, as it must have been Jason that used an incorrect "to" address when sending the email. The other implication is that incompetence can be excused simply because the usual person is not available to deal with a specific player or issue, and Lilani is being asked to ask you to excuse this shortcoming. Since the casino is 24/7, they should fully expect that no one named person could EVER be a VIP player's only point of contact.

In the main, the issues you have highlighted do indeed reflect some of the issues I have with Casino Share through Grand Mondial (they bought them out). I had 5 CONSECUTIVE Emails ignored, and one issue was NEVER resolved with one of their promotions that has NEVER worked properly (Treasure Quest - finders keepers).

I DID Email Lilani about this (she is also MY VIP host), but never heard back, I more recently emailed her to opt in for January - again never heard back. Maybe deliberate policy to not bother confirming an opt-in, but bad procedure all the same - I don't know where, as a player, I stand - opted in or not.

Of course, as a player, I can go elsewhere, but if you were the affiliate that referred me, you will lose out on any further action I give unless I went elsewhere through the same affiliate.

As an affiliate, you can choose from many other casino groups to promote, however, this will not really punish the casino for bad service, as they can easily replace the affiliates they lose.

[AussieDave]

Now either they REALLY DID have to wait for confirmation, or they didn't. So no need, surely, for adding "or something to that effect". The implication here seems to be that Lilani is being asked to use "waiting for confirmation" as an excuse, rather than it actually being the case, with some leeway being granted to use an altenative explanation if that would go down better.

This is just one from an exchange of internal emails, number unspecified, but not one that should EVER have left the building.

It itself shows incompetence at the level of VIP manager, as it must have been Jason that used an incorrect "to" address when sending the email. The other implication is that incompetence can be excused simply because the usual person is not available to deal with a specific player or issue, and Lilani is being asked to ask you to excuse this shortcoming. Since the casino is 24/7, they should fully expect that no one named person could EVER be a VIP player's only point of contact.

The reason this got right under my skin & has left me disappointed, is that Jason and I in one of our many conversations, discovered that we both enjoyed wine. We were in the process of exchanging two bottles from each of our Countries.

In the main, the issues you have highlighted do indeed reflect some of the issues I have with Casino Share through Grand Mondial (they bought them out). I had 5 CONSECUTIVE Emails ignored, and one issue was NEVER resolved with one of their promotions that has NEVER worked properly (Treasure Quest - finders keepers).

I DID Email Lilani about this (she is also MY VIP host), but never heard back, I more recently emailed her to opt in for January - again never heard back. Maybe deliberate policy to not bother confirming an opt-in, but bad procedure all the same - I don't know where, as a player, I stand - opted in or not.

Maybe our levels of VIP host support are divergent. I had Lilani's after hours email contact. If I couldn't raise her, I'd contact support and they would phone her 24/7 if required.

Noting I'm well aware this is not the general status quo of service that players receive. Another reason why this/these issue(s) are upsetting to me.

Of course, as a player, I can go elsewhere, but if you were the affiliate that referred me, you will lose out on any further action I give unless I went elsewhere through the same affiliate.

With all due respect VWM I'm not a noobie affiliate. After 9 years I know exactly how the game works!

My decision to end our business association, was ultimately based on the following:

• Seems only basic decisions can be made without Max (their CEO) giving his veto.
• Promised emails not arriving.
• Having to wait 10 days for the eZbonus screw up of $124 to be returned to my account. (Apparently required Max's approval - he was out of the Country).
• General slackness with weekend & after hours CSR's.
• Phone support issues with either being disconnected or hung up on.
• Limited number of CSR's who can not understand fluent English after hours or on weekends.

If CasinoShare treats a VIP like this, how do general players get treated?

I'm not about to promote a casino group that can't get their sh#t together.

For me as an affiliate the DOLLAR value does not outweigh responsibility.

If I'm not prepared to patronise XYZ online casino, then I'm certainly not going to promote them!

this will not really punish the casino for bad service, as they can easily replace the affiliates they lose.

has affectively destroyed our business relationship (which was far more than just an aff account)

I'm not going to air the type of business agreements we had, but my decision to pull the pin on CasinoShare would most definitely have caused headaches and most certainly some dramas.

Even though I was upset as a player, my choice to end my business relationship with Casino Share was not fuelled by vengeance. It was however based on issues that pertained directly to affecting the quality of play & service. Which I believe general players are subjected to sub standard quality on a daily basis.

Cheers
T

[prindi]

I could make your situation look like a walk in the park compared to what I USED to go through. Their promises never come through, and the service is just not there. You would be shocked at the chat conversations and the emails that have taken place. What I do not understand is what am I doing different than anyone else that rave about their service?
I see what great service they have all over the gambling forums and I shake my head in disbelief. There is only one person there that takes care of business. However Mario is just one person, and I don't have the patience to go round and round to get a bonus, or anything else that they offered me. True, I do not post very often but the last situation I had with them I did think about sharing it. Its just easier to go to Villento or Fortunelounge and get whatever you need instantly. I like when a casino gives its support the power to make decisions and implement them. Patience is a virtue that I do not have.

Let me add this..I am not an affiliate. I am just a player.

[AussieDave]

I see what great service they have all over the gambling forums and I shake my head in disbelief.

prindi you'll find a lot of the praise on other forums is false. It's manufactured by given away free chips in unique comps for the forum. Besides I happen to speak with one of the Admin from one of these forums (name withheld) and they said they don't even play at Casino Share.

Yet they are one of the most regular posters telling everyone on the forum how great Casino Share's customer support is.

Mario

I'll agree that Mario has got his finger on the pulse. He's probably one of the best assets the casino has. But he can only do so much. And he's only there M-F 9 - 5pm.

Any how thanks for giving your input, I'd be more than interested to see any chat or email correspondences you have had with CS that also shows their lack of player support. If you could post it here I think other CM peeps would like to see it too.

Cheers
T

[prindi]

I'll agree that Mario has got his finger on the pulse. He's probably one of the best assets the casino has. But he can only do so much. And he's only there M-F 9 - 5pm.

If I may add....Mario is the only asset the casino group has.

Any how thanks for giving your input, I'd be more than interested to see any chat or email correspondences you have had with CS that also shows their lack of player support. If you could post it here I think other CM peeps would like to see it too.

Yes I can do that. However realize that this forum just isn't big enough to handle the crap I have been through with them. I will pick out a few choice communications and I will let you be the judge!

this is a copy of a email to one of the moderators of a forum that I was trying to support. Within the email is a copy of a chat I had with Casino Share. Here it is:


would love to post mydeposits...one problem..Only in this casino do i get an error going to transactions to see my deposits...I copied and pasted the error to them, I have sent them 2 emails asking for this info, live chat would not give it to me. God knows why I still deposit here, they seriously suck when it comes to service. They tell me Im a Platinum member however they treat me me like dog doo. I get exhausted trying to get things like bonuses that they email, etc. Everyone else seems to like my money, this casino just doesnt want it. I don't know what it is about them but I don't deposit there like I used to..I prob have a couple hundred in deposits. so if its worth it to you...let me know what else I can do to get this info. thanks, di oh...ex: of a chat lol..sorry im just venting...this is what you call lazy...and wastes my time for 30 minutes when he obviously can see the info but refused to give it to me...

here is a typical chat 26 minutes and i got nowhere...info: Please wait for a site operator to respond.
info: Welcome to Casino support live help, one moment please for world-class service
Andy: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Andy: will be assisting you, how could I be of service...
di: i just need to know for this month of aug only the date of deposit and the amount i would appreciate it thanks
Andy: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Andy: will be assisting you, how could I be of service...
di: see above?
di: i sent you a message maybe to fast
di: and you didnt see it
Andy: One moment please while we look into the matter for you?
di: thank you andy
Andy: the whole amount of this month is 166
di: can you please break that down to the date and amount of deposit?
Andy: you can check that on your side by playcheck.. otherwise if you want to have a detailed answer please send us an email: support@grandmondial.com and we will gladly provide you with those detailed numbers and dates
di: i did and i emailed you and never got a reply
di: so can you just give me the dates they arnt that many
di: must be 8
di: i was also suppose to hear some follow up from yesterday on another matter..and they said he would email me the info..that never happened either..its fine now i got that resolved thanks
Andy: i have 9 payments, you want to have each amount and each date?
di: if you dont mind?
di: that would be great
di: sounds like more than 166 if there are 9 payments
di: min 9x20=180
di: so im glad to get the detail
di: thanks!
di: appreciate your time
Andy: i am sorry please send us an email with the request, we can not access to the details in the moment
di: can you just email that to me please?
Andy: i am sorry you have to email that to as first since it is a different department
di: can you go ahead and forward this to where it needs to go?
Andy: i am sorry it is not possible
di: ok.
di: i see
Andy: you can check that on your end as well
di: your url is not valid for that
Andy: go to playcheck on your casino software please
di: all the other casinos changed that long ago
di: yours still gives an error
di: if thats the case then please access it for me
Andy: the playcheck is for the player
di Error In Connect Please check your URL or contact your casino operator. Error In Connect Please check your URL or contact your casino operator. Error In Connect Please check your URL or contact your casino operator.
Andy: thank you for that information, but from our side it should be fine, but i will forward that information
di: you will send it to me? since its fine on your side?
Andy: please send the request to us with email and we will gladly provide you with the requested information
di: i see so you cant handle that for me?
Andy: i am sorry not in the moment since our system is running a bit slow

And did I still deposit after this? ROFLMAO! YES! BUT WAIT! See the latest...I tell you I probably have 10 of these type of chats with this inept casino groupl But when I was assigned a VIP Representative that was worse than this...That is when the lightbulb went on. Money deposited stopped. I will start another post with that communication. I believe its lengthly.

[prindi]

Here is the first of a series of correspondence with Lilani who by the way could NOT EVEN spell my name right. Diane is not that hard to spell. Talk about an insult!

Hi Dianne,

The Finders keepers offer is only valid during Mondays to Thursdays and thus the reason why it is not active.

You would have to participate in the weekend offer and then only will they be eligible for this offer on Monday.

Please feel free to contact me should you require any further assistance. Have a wonderful day further!

Kind regards,

Lilani

VIP Account Manager

My reply: Sat. Sept 13th:

i did participate last weekend....the bonus still isn't there.

She responded same day Sat. Sept 13th:

Hi Dianne,

I have forwarded your email to our technical department to double check if the system is working and I will contact you the minute I get a response.

Warm regards,

Lilani

--------------------------
Sent using BlackBerry

Monday Sept 15th I reply:

Did they not have a chance to look at my account? I always have to have live chat manually credit my bonuses as it is never credited by me just clicking in the software to claim it and wait 60 minutes. it just doesn't happen. I would love for them to fix this. thanks di

Tuesday Sept 16th I received this: I'm starting to get a bit frustrated trying to get a random bonus anywhere from $5 -$100 per this promotion.


Hi Dianne,



We did look into your account and the Finders keepers offer is only valid during Mondays to Thursdays and thus the reason why it was not active.

You would have to participate in the weekend offer and then only will they be eligible for this offer on a Monday.



Please give me a shout if anything is unclear.



Warm regards,



Lilani

I get this email reply from her and now frankly I was pissed. I replied as such:

Lilani,
your not understanding what I said. I participated the weekend before last weekend. i opted in. the bonus is still not there. let me know if anything is unclear. thanks, di

Now it gets good. I subscribed at the time to a email tracker and it showed that she opened my email I had sent after this 6 times...Count them 6 times on the 16th.

I wait. Nothing. She opens it one more time on the 18th. Finally I realize that she has decided to ignore me. She is new and I realize that this casino either lacks brains to put someone with I don't know would you say a lack of training? How hard is it to follow up? I couldn't figure. So I send Mario this on Sept 18th:

Hi Mario, You have been great in the past in helping me get things resolved. I don't know what it is about the level of service I get from anyone else at your casino. You always just take care of business, and its appreciated...I went to live chat and asked them about this promo Finders Keepers cause I was thinking I didn't understand it... when i opt in at your casino i never get credited for the match purchase bonuses either till i go to live chat and they do it for me. So i figured this was the same. The representative referred me to VIP and it was as if Lilani didn't even read the email. I haven't heard back since this last reply. To me this is so unbelievable! I don't get why I have to chase the bonuses. I don't get it? I cant even get an answer and it takes days and she still doesn't understand. If she looked in my account she would see that I purchased on 9/5 and 9/7. Am I missing something here? Thanks for your time in advance..You would need to read from the bottom up as that would be the chronological order. Thanks! Oh! I did want to add that I do love the software how it feels on my computer but this is to hard already! Thanks for your time in advance!

Diane

Okay. I see from my email tracker that Mario forwarded my email to her....this is her reply. By the way when I read this I nearly went through the roof. There is nothing to excuse the blatant lie that she told me. I absolutely saw RED...Further more this particular promo is a random bonus from $5-$100...guess what they decided to give me? Yes! $5. This is the communication where they did me in. I was so done with them! Here is her reply: ( by the way she finally gets my name spelled right)

Hi Diane,

I apologise for not getting back to you sooner, your email seems to have straight through to my spam folder and I never saw your response therefore I was under the impression that the issue was resolved.

I have credited your account with the Finders Keepers bonus and it is available to you immediately. Please accept my humblest apologies for the situation.

May you have a wonderful weekend J

Warm regards,

This is kind of funny. I actually composed the next email to Mario but only put it in my draft. I did not send it...Heres a copy of the draft... to thank him for his follow up: Here is my email to him the one I never sent....

Mario,

I wanted to thank you for following up for me on this matter. I knew I could count on you to make it happen. What I don't understand is this email to me. She claims my 3rd or so reply to her email ( my last reply) went to her spam folder. I subscribe to an email notification service and Lilana opened my email quite a few times after my last reply. She chose to ignore me is what happened. She did not even read or comprehend my situation throughout this entire email dialogue. I think it would be wise to train her that telling something that is not true will bite you in the you know what almost everytime. Further her thinking that it was resolved without following up is not an accepted practice in the service industry. No one knows that better than you, as you understand and know how to take care of your customers. When I received this email I have to tell you. I was beyond mad. I chose to cool off over the weekend to see if I wanted to waste anymore time and energy on this. . My thoughts were to go hit cm and post this situation. I do not think I am going to do this as I don't want to do anything to hurt your position or reputation. I really respect and appreciate what you have done for me, and If I decide to continue playing at your casinos at least I will know that your there if I need to get something resolved. Just for your knowledge I will do a copy and paste of the notification I received from her opening my emails.


ok....call me a wuss! This was the actual email that I did send to Mario!

Mario,

I wanted to thank you for following up for me on this matter. I knew I could count on you to make it happen. I do find it exhausting to chase a $5 bonus. I guess if I knew that it was going to be only $5 I wouldn't have bothered you. Thanks once again for taking care of my situation. Its appreciated more than you know!

Warmest Regards,

Diane

Now whether I am a wuss or just one that lacks patience? I would say the later. If this isn't an indication of the type of service I receive then for gods sake I will post more when my patience meter fills up again! Thank freaking god for Villento and Fortunelounge! I get the service I need immediately at both!

[vinylweatherman]

I wonder if this finders keepers promotion works for anybody. It has NEVER worked for me, and the error is in their site. It ALWAYS gives the error message indicating I must claim Monday to Thursday, but it IS MONDAY TO THURSDAY when I get the message.

I have always suspected that it would only ever be £5, and not nearer to £100. The VIP service is pretty poor - one week I am Bronze, I don't deposit, and the next week I am Diamond The offers bear no relation to VIP level. I had a run of 77% offers at Bronze, then became VIP and they REDUCED to mostly 25% with one 50%.