
Originally Posted by
kassiap
Well it started with a big thud yesterday;
Deposited my money and got no bonus,waited 2 hours on live chat and got no response.Tryed phoning the great britian customer service line and after five rings all of a sudden rang busy, did that 20 times and then i fired off an email telling them of said problems and got this response this morning;
Dear xxxxxxxxxxx
We are very sorry for the inconvenience of last night. We were experiencing technical difficulties.
The bonus is now been granted automatically. I have added 250 credits to your account for the inconvenience.
Please be so kind to update your CasinoMeister forum post with our solution and apologies.
If any problems, please be so kind to let me know.
Kind Regards,
Jan
Manager Operations
Not really sure on how they knew i had started a "meister" thread but either way at least the customer support was strong with a decent excuse.Even though i enjoy the free money to play i thought that the 250$ was a little bit excessive.I only deposited 55$ but either way this casino starts with a bang for me.
I guess the bottom line is that with one email they really seem to be wanting to address the problems quickly and effeciently, and the fact they are aware of "casinomeister" and other boards are good as well.I think that would mean they are legit and know that there are forums that do grade there services and they can either be rewarded with loyal customers or blackballed by the same loyal customers.It all depends on there professionalism and GETTING PAID.
Thanks all to for the awsome detective works
Did you choose "Kassiap" as your login? If so, this makes the connection, and would show they are certainly on the ball when it comes to ensuring things do not go "pear shaped" with their reputation.
55 deposit and 250 bonus, certainly excessive, and surely they must have read what happened with GoWild when they offered this level of SUB.
MG is normally seen as top notch, however I feel this is being diluted by the sheer number of new MG casinos that seem to be cropping up, along with the fact that many have a rather amateurish look & feel about them.
Operators perhaps should do the same kind of research that Simmo, Jetset, and others do, such as looking for owner details, Google searches, etc, mainly to ensure these do not show false leads that makes the casino look highly suspect.
If the site is in Dutch, then maybe it is not intended (yet) for a wider player base, and may have "unusual" country exclusions in the terms.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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