Central Databases?

[Alexishot69]

Wonder if anyone knows about these things...i as some of you may have read aint a total MG fan but i am a sucker and always end up going back and making that last deposit..Now you have to take me on my word about this..i have NEVER abused bonuses i have never stated problematic gambling i have never used dodgy cards i have never infact done anything outof the ordinary..so today i click on accredited casinos goto goldenriviera signup deposit £50 and bang acct locked...i of course goto cs live..and the statement your accts been locked by our security department came out..and i asked why? and the reply because your acct was flagged up by our central database??? so my little evening of enjoyment is now sitting here peed off cos i cant do a thing...i see the point if id done something before but nope never..crazy huh..ive PM vpl on here but dont expect a reply till after xmas im just so infuriated...

[mistertee]

same thing happened to me last night at This is Vegas !! logged in and my account was locked !! I have made one deposit for $25 a few weeks ago and cashed out $100 - if that's why they locked my account , then I don';t need them !! There are plenty of other casinos that will get my business !!

[Alexishot69]

same thing happened to me last night at This is Vegas !! logged in and my account was locked !! I have made one deposit for $25 a few weeks ago and cashed out $100 - if that's why they locked my account , then I don';t need them !! There are plenty of other casinos that will get my business !!

absolutely no idea why they would do this at all...the thing is i ave never even asked for the first deposit bonus or wanted it so that rules that out..ive only ever played at 32 and JPIAF..so aint exactly goin round them all..and here i am xmas eve home alone just wanted some fun online playing slots and bang ..can u imagine them at a live casino after you hand over a lotta cash to get chips then the cashier says sorry your not allowed to play. just dunno why this has happened..wonder if this has happened...

[AussieDave]

Alexis,

I'll assume that your £50 didn't get returned?

Golden Star Network used to own golden riviera casino but were bought out by Vegas Partner Group.

Just out of interest have you held any account with either of these two casino groups before? If so then maybe there is one bonus rule for all casinos or something like that.



Cheers

T

[Alexishot69]

using a UKash voucher and this was just a few hours ago..u think theyll keep my deposit like?

[AussieDave]

Sorry Alexis I edited my post...

Have you joined any of these other casinos in these groups?


T

[Alexishot69]

looked through all these casinos vegas own and cant say ive ever ever deposited farless taken a bonus at any of them before..

[Norseman1]

The most u should have to wait after sending docs is a few hours . If u as u have said aint ever taken any bonuses<deposit that is> never volantarily excluded then this is what i would at minimum call non accredited casino behaviour maybe someone here can help but i wouldnt count on it.

[AussieDave]

Hi Alexis,

No point contacting casino support because their hands will be tied by security protocols. I would however send an email to casino support just so there is something on record. If you can locate a floor manager email addy on site I'd CC to that as well.

I know it's no consolation but you've contacted the i-rep here yes/no?

As it's Christmas I don't think you'll get much help on this for a few days (maybe Monday or Tuesday) because where Christmas day falls. However as frustrating as I can imagine this is for you, don't fret I'm sure it will all be sorted out.


Merry Christmas

T

[soflat]

Alexis,

Just out of interest have you held any account with either of these two casino groups before? If so then maybe there is one bonus rule for all casinos or something like that.

T

Actually, they encourage players to sign up at more than one of their casinos. There is a thread in the last day or two regarding their mailings offering an extra $15 bonus when you sign up at another casino within the group.

They shouldn't have taken the deposit if the account were flagged.