
Originally Posted by
VPL
Hi there,
I am the Customer Service Representative for Vegas Partner Lounge.
I'd be more than happy to assist you by investigating the matter for you. In order to do this, I'm going to need the following:
A copy of the original mail you received, along with your account details;
Once I have the details I'll look into it and be able to give you an explanation as to what has happened here.
Best regards,
Curt.
I am NOT impressed. Your company frequently do this to me. I was recently sent a special PERSONAL offer to join Aspinalls. It took quite a bit of searching to find that Aspinals was no longer exempt from the one bonus per group rule.
This kind of thing is contributing HEAVILY to complaints about bonuses, as often the punishment is confiscation of winnings.
Casino management PERSIST IN LETTING their affiliates off lightly, THEY "get a stern talking to", but PLAYERS get "their winnings confiscated".
Where the offer is addressed IN PERSON, for example first & last name of player rather than a general "dear valued player", do not insult our intelligence by blaming affiliates, unless you are also prepared to admit that affiliates have been passed OUR FULL NAMES for the purposes of cross marketing.
Casino Rewards do this, and I took them to task, and they fessed up that it was NOT "an affiliate", but themselves passing out details over to a marketing company so as to get us playing in all their casinos (presumably so they can bonus ban us
).
Normally, "clever" spam will address me as "Mr Vinyl Weatherman" or something similar - fantastic trap, gives them away even before I get as far as the bit about the $2400 SUB
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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