
Originally Posted by
jas2587
I heard back from Royal Vegas an this is what they said:
Hi Cindy
Cyril here from the Royal Vegas support desk
This is a courtesy e-mail just to inform you that we have received feedback from Microgaming regarding the issue experienced on the casino software.
We have been advised that the following steps need to be followed in order to alleviate the problem being experienced.
- Uninstall the Casino software
- delete all cookies and old internet files
- close all programs
- disable firewall
- disable all spyware
- disable antivirus
- disable popup blockers and anything else that would possibly hinder the connection
- Re-download the software from the casino website and reinstall
Also ensure that you update the following:
- Version of Windows
- DirectX
- Macromedia Flash
Please also ensure that ports 1990 - 2002 are open.
I got it to work but what the heck is ports 1990 - 2002
Cindy
From my earlier investigations, port 1990 is what the lobby uses to communicate with the server. I never found ANY activity on 1991 - 2002.
What MG can never explain is HOW THE F**** the average user goes about "keeping ports xxxxx to xxxxx open in the first place", oe perhaps more to the point, opening them if they have somehow been closed.
Presumably, this is buried DEEP, and I mean REALLY deep in the inner workings of the OS, so it is a pretty pointless piece of advice unless MGS can provide some software to use to check & open these ports.
Ports can be controlled by firewalls, routers, and even your ISP, so how would the "average user" even begin their search.
I started out with a piece of software called "Dependency Walker", this will catch what is going on just before you hit the visible crash, and may well give MGS more to go on.
The advice to "uninstall & reinstall" could be a "death sentence" if you are in the USA and also a "banned state". Do NOT uninstall, there is another possible way out (2 in fact, one easy, one rather hard).
Easy - sometimes the initial installer sits around long after use, or is at least small enough that a non-US player could get it from the site and send it to you.
Hard - deleting all the files OTHER than the few that sit in the main folder, however, with vcore being named as the problem, this might not work.
Hard (2) - delete the reference files for the hashing of the system files - this will trick the self check into thinking the entire casino needs updating. This might NOT WORK now they have gone for common files, and even if it does, it is tedious in the extreme.
I was routinely trying all three when we had the constantly recursive lobby update issue around 3 years ago, and it certainly worked then (nice dinner by the way Pat, you mush have gotten back quite a few of your players who had simply given up and got a different MG casino working).
Because of all the recent changes, it MIGHT be advisable to uninstall EVERY *&^%ing MGS casino on the drive, clean out the common cache, and registry entries. Then do a full clean-up and start from scratch with one MGS casino which should install fully in accordance with the new file structure. It will take friggin' forever, but will populate the cache, and the rest should install from that.
I have found that the changeover from casinos having their games in their own folders to using a cache was "messy", and has left behind GIGABYTES of irrelevant "crap" in casinos installed from a long while ago and only updated since.
I will do this myself sooner rather than later, mainly to see if some of the minor errors go away.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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