Any 1 getting these errors at MG

[jas2587]

I had to do a restore back a few days now my PP an RV are doin this All slots was but I have the old install still on pc I dont for RV or PP?
Thanks it says the procedere entry point _writecacheiconfrombutton@16 could not be located in the dynamic link library vcore.dll.
Cindy

[winbig]

Originally Posted by jas2587

I had to do a restore back a few days now my PP an RV are doin this All slots was but I have the old install still on pc I dont for RV or PP?
Thanks it says the procedere entry point _writecacheiconfrombutton@16 could not be located in the dynamic link library vcore.dll.
Cindy

PP? RV? huh?

pp in your rv?

But seriously, whatever it is, uninstalling, re-downloading & reinstalling the casino that's doing this should take care of it. It sounds like vcore.dll is corrupt....

[jas2587]

sorry Platinum Play Casino & Royal Vegas Casino
will do a reinstall just hope it takes since I am USA

Thanks
Cindy

worked Thanks Win

[jas2587]

I heard back from Royal Vegas an this is what they said:
Hi Cindy

Cyril here from the Royal Vegas support desk

This is a courtesy e-mail just to inform you that we have received feedback from Microgaming regarding the issue experienced on the casino software.

We have been advised that the following steps need to be followed in order to alleviate the problem being experienced.

- Uninstall the Casino software
- delete all cookies and old internet files
- close all programs
- disable firewall
- disable all spyware
- disable antivirus
- disable popup blockers and anything else that would possibly hinder the connection
- Re-download the software from the casino website and reinstall

Also ensure that you update the following:
- Version of Windows
- DirectX
- Macromedia Flash

Please also ensure that ports 1990 - 2002 are open.



I got it to work but what the heck is ports 1990 - 2002

Cindy

[winbig]

Originally Posted by jas2587

I heard back from Royal Vegas an this is what they said:
Hi Cindy

Cyril here from the Royal Vegas support desk

This is a courtesy e-mail just to inform you that we have received feedback from Microgaming regarding the issue experienced on the casino software.

We have been advised that the following steps need to be followed in order to alleviate the problem being experienced.

- Uninstall the Casino software
- delete all cookies and old internet files
- close all programs
- disable firewall
- disable all spyware
- disable antivirus
- disable popup blockers and anything else that would possibly hinder the connection
- Re-download the software from the casino website and reinstall

Also ensure that you update the following:
- Version of Windows
- DirectX
- Macromedia Flash

Please also ensure that ports 1990 - 2002 are open.



I got it to work but what the heck is ports 1990 - 2002

Cindy

Those are just ports that the casino communicates through. If you can connect to the casino and play other games, there's no reason to worry about them.

I swear to )*Q!@&$#(@&Y$#$@# why are their technical support people so friggin whatever, that they have to send out a )*(@#&$@$ form letter.

These entries are comments about the casino, not you

- Uninstall the Casino software

What about reinstalling it? Duh....this step works 99% of the time.

- delete all cookies and old internet files

Duh.....this has NOTHING to do with the friggin DOWNLOAD casino, ONLY the Flash (web-based) version that us AMERICANS cannot play at any more.

- close all programs

DUH.....Why? Do you friggin think we run 486's from 10+ years ago?

- disable firewall
- disable all spyware
- disable antivirus

WTF for? Do you think we're stupid? I worked tech support for 3 years. NOT ONCE did I tell someone to turn off those applications. The only time I saw fit to turn off my AV due to a casino application is when I was trying to download/install a RTG casino. There is NO reason at all to EVER turn off your firewall, if you choose to run one. Once installed, THERE IS NO REASON FOR ANYONE to turn these off.

- disable popup blockers and anything else that would possibly hinder the connection

Again, WTF for? This would apply for a WEB BASED CASINO, not the downloadable versions. And by the way, it's not the CONNECTION it's hindering. It's WEB PAGES that need to use popups to function properly that are hindered. Unless you love 8973492734234 popup windows coming up in IE or FF, NEVER turn your popup blocker off. At the very most, allow popups for sites that you trust, such as pop-up notifications here at CM. I've never had an issue at any casino because my browser(s) were blocking popups.


Does tech support for these casinos even READ a player's complaint/problem? Or just send out a #)(&*$@ form letter in reply to their questions as soon as they come in?

I was able to help you solve this in 2 seconds and I don't even work for the casino!!!!! (not complaining at all, glad I could help....but I can't believe the tech support dept of some of these casinos. If they can't look at an error such as this and do as I did and advise you to simply reinstall the casino without having to contact Microgaming to get an answer, then they shouldn't be working as a tech support rep....because they obviously don't know sh!t from shinola.

</rant>

[vinylweatherman]

Originally Posted by jas2587

I heard back from Royal Vegas an this is what they said:
Hi Cindy

Cyril here from the Royal Vegas support desk

This is a courtesy e-mail just to inform you that we have received feedback from Microgaming regarding the issue experienced on the casino software.

We have been advised that the following steps need to be followed in order to alleviate the problem being experienced.

- Uninstall the Casino software
- delete all cookies and old internet files
- close all programs
- disable firewall
- disable all spyware
- disable antivirus
- disable popup blockers and anything else that would possibly hinder the connection
- Re-download the software from the casino website and reinstall

Also ensure that you update the following:
- Version of Windows
- DirectX
- Macromedia Flash

Please also ensure that ports 1990 - 2002 are open.



I got it to work but what the heck is ports 1990 - 2002

Cindy

From my earlier investigations, port 1990 is what the lobby uses to communicate with the server. I never found ANY activity on 1991 - 2002.

What MG can never explain is HOW THE F**** the average user goes about "keeping ports xxxxx to xxxxx open in the first place", oe perhaps more to the point, opening them if they have somehow been closed.

Presumably, this is buried DEEP, and I mean REALLY deep in the inner workings of the OS, so it is a pretty pointless piece of advice unless MGS can provide some software to use to check & open these ports.

Ports can be controlled by firewalls, routers, and even your ISP, so how would the "average user" even begin their search.

I started out with a piece of software called "Dependency Walker", this will catch what is going on just before you hit the visible crash, and may well give MGS more to go on.

The advice to "uninstall & reinstall" could be a "death sentence" if you are in the USA and also a "banned state". Do NOT uninstall, there is another possible way out (2 in fact, one easy, one rather hard).

Easy - sometimes the initial installer sits around long after use, or is at least small enough that a non-US player could get it from the site and send it to you.

Hard - deleting all the files OTHER than the few that sit in the main folder, however, with vcore being named as the problem, this might not work.

Hard (2) - delete the reference files for the hashing of the system files - this will trick the self check into thinking the entire casino needs updating. This might NOT WORK now they have gone for common files, and even if it does, it is tedious in the extreme.

I was routinely trying all three when we had the constantly recursive lobby update issue around 3 years ago, and it certainly worked then (nice dinner by the way Pat, you mush have gotten back quite a few of your players who had simply given up and got a different MG casino working).


Because of all the recent changes, it MIGHT be advisable to uninstall EVERY *&^%ing MGS casino on the drive, clean out the common cache, and registry entries. Then do a full clean-up and start from scratch with one MGS casino which should install fully in accordance with the new file structure. It will take friggin' forever, but will populate the cache, and the rest should install from that.
I have found that the changeover from casinos having their games in their own folders to using a cache was "messy", and has left behind GIGABYTES of irrelevant "crap" in casinos installed from a long while ago and only updated since.

I will do this myself sooner rather than later, mainly to see if some of the minor errors go away.