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  1. #1
    RobWin is offline closed account
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    inetbet casino

    Quote Originally Posted by mardeco View Post
    I read good reviews about inetbet casino, but so far my experience with them is not that good.
    Ideposited $25 I won $25= $50 and requested cashout through overnight express,
    I filled the required form with Id's and fullfiled the minimun requirement of $50 for overnight express and my request was declined.
    I wrote several messages to inetbet but nobody replied.

    I see that the mananger of inetbet is a member of this site so maybe she can see my message and reply...
    Mardeco, did you already fill out the verification form ? Here is the link to it if you missed it...http://www.inetbet.com/downloads/Fin...nformation.doc

    Also, Emily Hanson is a real good casino manager and I'm sure she will see that you get taken care of...you also can private message her here

    http://www.casinomeister.com/forums/...?do=newpm&u=72

  2. #2
    vinylweatherman's Avatar
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    Quote Originally Posted by mardeco View Post
    yes I did send the forms

    and thanks for link to email the manager.
    I hope I can cash out so I know for sure that online casinos really pay because I have my doubts. I never got paid anything so far

    last time I deposited 350 with Jackpot factory lost 250 and I had my 100 left in "work in progress" to cash out for about 10 day now, and then suddently I could not log in any more so live chatted with someone and told me that they do not accept US players any longer..." what about my 100" I said and they reply that it will take probably another 48 hours. Let see what happens Im waiting for that too.

    Golden Casino did the same thing I was up about 600 dollars and requested cash out, took forever and then when finally I thought that I would get paid they gave me the excuse that there was an error in the spelling of my acount or some crap like that, the thing is I never got to see a penny of those 600 because they put it back into the account and little by little I lost it all.

    SO I have my doubts about any online casino until I see some cashback

    I did a little research because I did not want to give up on online casinos just yet and I came up with a casino that might pay (inetbet casino) but I see that I can not even get an straight answer from these guys.
    It may take a while after sending in the forms for inetBet to enable the withdrawal option.

    As for Golden Casino, a classic tactic to string you along in the hope you would play it back. You will probably now be contacted by them and offered an incentive to deposit again, and they will tell you all is now OK with your account and you can withdraw.

    Don't bother with ANY MG casino just at the moment, it is a mess. Jackpot Factory have had problems in the past paying US players, but will probably want this finished with quickly, so that they can have a neat exit from the US.

    This rather leaves you with a whole bunch of rogue outfits, and a scattering of reputable casinos to track down that will still accept US players (at least for now).

    The reputable RTG casinos seem very tight of late, it takes hundreds of spins to get a bonus round, and when you DO finally get one, it is dire, often less than 10x bet size. On top of this, the slots eat your funds in normal play, so the payback seems neither from normal base game play, nor from the bonus rounds, which makes it seem less than the 95% that is claimed. The Random Jackpots only account for around 1%, so that should still leave 93% to 94% from the base and bonus games on the slots.


    EDIT.

    I notice you have also had a bitch and moan about this in several other threads, however refreshingly, this was your last.

    I am afraid that the scattergun approach gets your beef the WRONG kind of attention, and may well have the reverse effect to that intended, which I presume was to get a quick resolution.

    iNetBet DOES have this problem of having no alternative to Email, and to them I say this.

    Look what happens when players feel they are being IGNORED. As they have no other way to get in touch, the ONLY way they can see to get your attention when Emails are ignored is to have a public bitch & moan in a forum such as this. Newbies have no idea that there is a forum rep til either one of us tells them, or they calm down long enough to have a wander through the rest of the site.

    Sending a PM to Emily should NOT be seen as "standard customer support", the "standard" CS should be ensuring Emails at least get an initial reply, even if it is to wait until Monday, when presumably all staff will be in, including the ones responsible for handling verification documents and withdrawals.

    In MY experience, iNetBet are among those I consider "fast payers", and are equalled only by Club USA when it comes to paying me out through Neteller. This is pretty damn fast for RTG, and would make many MG casinos blush with shame.

    Payment through other means, especially when the US is involved, will, sadly, not be the pleasant and fast experience the rest of us take for granted, and you know who to thank for that, and it seems you have already "thanked" him, and his party, for the last 4 years' performance
    Last edited by vinylweatherman; 16th November 2008 at 12:41 AM.
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  3. #3
    iNetBet Promos is offline Accredited Casino Representative Achievements:
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    Hi Mardeco,
    I have checked and all of your mails have been replied to.
    I am unsure as to why you are not getting these. It may be your mail provider. We have experienced problems with yahoo in the past.
    You may want to use a different mail account if you have one. Alternatively simply PM me and I can forward the relevant mails to you.
    Best Regards
    iNetBet Promos

    p.s. If you start a new thread you do not need to post on 3-4 old unrelated threads in order to get a reply.

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    Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??

  6. #5
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    Quote Originally Posted by RobWin View Post
    Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??
    BUMP..Bump..Bump

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    *double bump*

    Last Activity: Today 06:02 PM


    With as long as inetbet has been around, there's absolutely NO reason for them, or any other, online casino to not at least have live chat. And it's absolutely unheard of in this day and age to not have phone support. The veterans here know better, but for the newbies, the only thing not having live chat or phone support is showing is that you're trying to hide something. For instance, if I was looking to buy something online, I would never do business with any company that didn't offer up a way to contact them, other than via email. If there's a problem with my order, or I get overcharged, I want to be able to contact them IMMEDIATELY and not have to wait who knows how long before my email to them is answered - if it even gets to them in the first place. If that meant paying a few bucks more somewhere else, then so be it.

    If you've ever clicked on some of the "canadian pharmacy" spam, you'll notice that they, too, offer no way of contact other than via email. Do you want to be grouped in with companies such as those?

    If you're looking to cut corners and lessen operating costs, DO NOT do it at the customer's expense - IE: Support.
    Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?

    Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...

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    i guess with live chat somebody has to be watching the screen every minute in case a query comes in, but with email they can do other things (like make a coffee/cook lunch/pick there nose) and only check it every 30 mins,
    but they should have phone support, i cant see why it cant be done only that inetbet just dont want the hassle of people phoning them every 5 minutes
    I gave up gambling,
    Now all i ever do is make mind bets,
    You never bet any real money you only bet in your mind.
    The results are fairly good, ive only lost my mind 5 times so far this month

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    Quote Originally Posted by RobWin View Post
    Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??
    Yes they have (I remember reading it here at CM)....I believe it was along the lines of "because we don't want to"

    Christmas is coming fast!!!

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    Quote Originally Posted by zebedy View Post
    i guess with live chat somebody has to be watching the screen every minute in case a query comes in, but with email they can do other things (like make a coffee/cook lunch/pick there nose) and only check it every 30 mins,
    but they should have phone support, i cant see why it cant be done only that inetbet just dont want the hassle of people phoning them every 5 minutes
    I don't know how "liveperson" chat works from the business side of things, but I seriously doubt that they would need someone sitting on their side and 'watching the screen' for queries to come in. Hell, even 3Dice, which is a small casino (considering,) has live chat, and you NEVER have to wait 10+ minutes like you do at other casinos.
    Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?

    Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...

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    RobWin is offline closed account
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    Quote Originally Posted by winbig View Post
    I don't know how "liveperson" chat works from the business side of things, but I seriously doubt that they would need someone sitting on their side and 'watching the screen' for queries to come in. Hell, even 3Dice, which is a small casino (considering,) has live chat, and you NEVER have to wait 10+ minutes like you do at other casinos.
    If I'm not mistaken I believe every accredited casino here has a live chat facility with the exception of INetBet !!

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