New Rival - Vegassky

[george_ro]

finally I got paid ... and I had a pleasant surprize too

I sae you guys said that the 38$ will be deducted , but in my case seems it was not

I stopped at 100$ , made a 33$ deposit , played 7 $ , then made a withdrawl of 126$ ... I was expecting to recieve 88$ , but I got the whole 126$

[Fleur-De-Lis]

Congrats, george_ro
So I am the last person remaining unpaid...

[Pinababy69]

Congrats, george_ro
So I am the last person remaining unpaid...

Fleur, did you try PM'ing RobRival? He may be able to at least find out what's going on with your cashout.

I can't say that I was too fond of support's reply to your query, and you should have been paid by now.

[Fleur-De-Lis]

Thanks, Pina...

Yet another live chat session, I am getting really annoyed. Moneybookers payments are instant, for God's sake, so whay do they need another 5 days AFTER all docs approved?!

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 23seconds. An operator will be with you shortly.
You are now chatting with 'Michelle'
Michelle: Welcome to Live Chat. How may I help you?
fleur-de-lis: Hello. I'd like to know if there's any news or updates on my withdrawal. It is full week since initiated
Michelle: May I have your Login name and email address please?
fleur-de-lis: fleur-de-lis / XXXXX@XXXX.com
Michelle: One moment please.
Michelle: I see here that your documents have been accepted on 2008-11-15. Your withdrawal starts processing once your documents have been approved. Withdrawals take 2 - 5 business days to process.
fleur-de-lis: Another rep told me that Monday was business day number 3, and by Wednesday I must be paid no matter what
fleur-de-lis: ?
fleur-de-lis: So what is the status now?
Michelle: I'm sorry but I do not see that mentioned in the old chat records. Please note that we don't process withdrawals on weekends ( Saturday & Sunday )
fleur-de-lis: So what is the status of my payment on this very moment?
Michelle: Your withdrawal is currently processing.
fleur-de-lis: Nice, so you say it can't take longer than 5 b.days starting count with 15-Nov. Is it true?
Michelle: It might take more than 5 business day if we have delays which is not the case at this time.
fleur-de-lis: Trust me - I have no intention of wastin' your or my time. I just need to know when I get my money. I'd done everything you requested from MY side. It is naturally I am worried and concerned, 'cause I see no cooperation from yours...
fleur-de-lis: So. You confirm that I MUST be paid in full by Friday this week. Correct?
Michelle: I'm sorry but we do not give an specific date on when your winnings will be processed.
fleur-de-lis: Lovely. Thanks, and have a nice day

[chuchu59]

finally I got paid ... and I had a pleasant surprize too

I sae you guys said that the 38$ will be deducted , but in my case seems it was not

I stopped at 100$ , made a 33$ deposit , played 7 $ , then made a withdrawl of 126$ ... I was expecting to recieve 88$ , but I got the whole 126$

It would seem the the cashier version overrides the one on their website. I also got paid without deduction of $38.

Fleur, fyi my docs were approved on 7 Nov (Friday) and I got my money in my ecocard account on the 10th (Monday). Ecocard and MB are similar so if your docs were approved on the 12th you should have gotten your money on the 14th. Well, over here it's already the afternoon of the 19th. If anyone from Vegassky is reading this, i urge you to be quick as you have not had the best of introductions.

[Fleur-De-Lis]

Thanks again, Chuchu. I requested cashout on 12th, sent ID docs on 13th, and got email they are approved. Next day they asked for credit card scan, sent as well, so now they say approval date is 15th.

P.S. I sent PM to RobRival. Surely more than a week for otherwise *instant* MB payment is too long?

[Pinababy69]

Fleur, did you get paid yet? Tomorrow is the 21st, I would certainly hope you will have received it by then, if not already.

[Fleur-De-Lis]

Finally! Paid in full as on today. Only 9 days for MB
Nothing to complain, really, since money arrived. But I guess it'd be looong time, if ever, before I play there again

[chuchu59]

Glad you got paid Fleur.

Actually, this is exactly where the problem lies. This ND bonus is the biggest among Rivals and it is obvious that they want to attract returning customers. However, the security docs and such are most likely to deter players from returning as this has been a hassle for them. On the other hand, those who took the bonus in the hope of a 'hit and run' can easily provide the docs and probably wont mind receiving their winnings a trifle later. So this has been bad marketing on the casino's side and I hope the oncoming casinos can learn from this experience.

[andyhinckley]

got paid friday.. £177..

so not a sticky