Superior casino

[Pinababy69]

And I see yesterday when I checked the rep for Superior hadn't even visited this forum since April!!

I sure won't be playing here, and I'm scared this is exactly what I will go through with that new Rival Vegas Sky, when I try to cashout on the free chip.

I'm with you Babs, they take our money in seconds. I want similar consideration in return. That's why for me...it's 3Dice (instant) and 32Red or Inetbet (ALWAYS under 24 hrs). There's no excuse for this, except inept CS and poor processing.

[hippo925]

Originally Posted by RobWin

I agree with you Babs, this does not look good on Superior Casino, and to have to wait this long to get a SMALL payout processed back to QT when we all know this can be done in a matter of hours if not minutes...nope, not good at all..

This does not make the casino look good at all! You would think that most of these casinos would check out the forums once in a while and realize that there are casinos that transfer money to e-wallets in hours, and sometimes minutes. This makes it much more difficult for them to try to justify why it takes them so long. Several e-mails of "we'll respond in 24 hours" means the player is waiting many extra days or a week... instead, why not just take the few MINUTES and transfer the money?

We all know how fast these e-wallets can be funded! Anything else means the casino is stalling, slow, inefficient, or worse.

[babs7262]

I pm'd rep anyway with a cc to John, Not that he can do anything but im sure they look out for each other right? Im just so mad. I really try to keep an open mind and try not to just say i like 3dice and also like others but how can I when this crap happens every time??? Id rather be called a shill then give praise to other casinos and not get paid and go through this crap, thats for sure. Im the one paying my bills and making deposits.

Just like that new allstars...i asked them to take me off the bonus list and they wont. They said I HAVE to take bonuses and said they were sorry that they were gonna lose my deposit but they cant change their mind. They said it was rare for a person not to want a bonus and its a good thing and I all i have to do is make a WR before a cash out(like im just off the rhubarb truck)

sorry for my own derail, but im seeing red

[RobWin]

Originally Posted by babs7262

I pm'd rep anyway with a cc to John, Not that he can do anything but im sure they look out for each other right? Im just so mad. I really try to keep an open mind and try not to just say i like 3dice and also like others but how can I when this crap happens every time??? Id rather be called a shill then give praise to other casinos and not get paid and go through this crap, thats for sure. Im the one paying my bills and making deposits.

Just like that new allstars...i asked them to take me off the bonus list and they wont. They said I HAVE to take bonuses and said they were sorry that they were gonna lose my deposit but they cant change their mind. They said it was rare for a person not to want a bonus and its a good thing and I all i have to do is make a WR before a cash out(like im just off the rhubarb truck)

sorry for my own derail, but im seeing red

Babs, maybe KK has some pull with them since he promotes the Rivals...it would be worth a shot I guess to see if KK might can help...

[babs7262]

Hi

This is the 3rd time in 2 days that I am sending the same letter. Thank you and please, its just an $80 w/d. I would really love if you could just process it already.

--- On Mon, 11/10/08, Superior Support <support@superiorcasino.com> wrote:


From: Superior Support <support@superiorcasino.com>
Subject: Re: username XXXX (Issue #111111)
To: babs7262@XXX.com
Date: Monday, November 10, 2008, 2:51 PM


Dear Barbara XXXXX,

Regarding your security documents.
The security department has not received any new scans or faxes from you
earlier today.

Please resend the required documents you were requested.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us
again.

Sincerely,
Superior Customer Service

[Pinababy69]

OMG Babs, this is ridiculous. I'd be pulling my hair out if I were you. Without reading the thread again, you did already send them what they asked for didn't you?

Sounds like a great casino to avoid if you ask me. Have you tried PM'ing RobRival? At least he was on the forum today, unlike the Superior rep who seems to be MIA. Also, PM Bryan and see if he can reach their rep. Sometimes they will respond to him, where we can't seem to get through.

Utter bullshit.

[babs7262]

I didnt want to bother bryan over $80 that hasnt been more than a week late.

Ive sent them this permission letter to use my husbands credit card 3 times. I happen to use his because it was closer in reach that day. They sure didnt have a problem accepting the deposit. Its the same account that this debit visa is and its in both our names, its just our cards have our own names on it. I sent 2 diff copies 3 times so far. The first time they got it and couldnt see it good enuf, the 2nd and 3rd time are because they are saying they didnt get it

I did pm 2 reps, one pm'd back and the superior one didnt pm back. The one that pm'd me was from TIV, he is really nice but cant help because he doesnt know the ppl there. Oh he asked me to live chat and mention his name but that didnt work

[Pinababy69]

It sure sounds like the standard "oh yes, we got your documents, but they've yet to be approved". Then you get the "oh no, we haven't received them, please resend".

Okay, if you don't wanna bug Bryan yet, PM RobRival. He's their techie guy, but he can at least get in touch with someone who can get their butt over here and figure this out. Here's his contact info Babs:

http://www.casinomeister.com/forums/.../robrival.html

He's always been pretty helpful in the past.

[babs7262]

Dear Barbara XXXXXXXXX,

Following up on your chat with live help earlier.
Due to the frequent delays we have been experiencing processing times have been
temporarily changed to 2-5 business days. This does not include holidays nor
weekends.

Once these delays have been resolved, processing times are expected to return to
2 business days for all processors.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,

[RobWin]

Originally Posted by babs7262

Dear Barbara XXXXXXXXX,

Following up on your chat with live help earlier.
Due to the frequent delays we have been experiencing processing times have been
temporarily changed to 2-5 business days. This does not include holidays nor
weekends.

Once these delays have been resolved, processing times are expected to return to
2 business days for all processors.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,

Seems to me they have been having these delays all year long...