Cherry Red Casino Exceptional Service !!

[RobWin]

I Met The Challenge !!

I opened up a new account at Cherry Red Casino and decided to take them up on their "Slots Special Bonus" of 400% called "CHERRYREELS"...

I made a deposit of $50.00 and received a $200 Bonus bump instantly so I had a total of $250.00 to start playing with. The bonus had a wager requirement attached to it of 20X or a $5000 Playthru on Slots Only...

Needless to say I had some great luck, really good luck actually, and managed to end up meeting the wager requirement and did a cashout for $1,150.00 and left myself my original $50 in my account to continue playing on...

So I go to cashout in the cashier and it comes back up and says cashout denied, you need to call customer service and send in a Faxback Form, so I called up customer service and spoke with a real friendly lady who also spoke English real good...(another plus) and she told me I could just scan and email the Faxback Form along with a copy of my Drivers License ID in and they would get them approved for me as soon as possible, so I scan the Faxback Form and email with my license at 7:51pm....

At 8:03pm Steve Brookman sends me this back...Exceptional Service there !!

Dear Robert

I am happy to let you know the fax-back form you sent has been approved and any pending withdrawals will be processed shortly.

Should you have any further questions or concerns regarding our banking services, please don't hesitate to contact me personally.

Yours sincerely,

Steve Brookman
Accounts Manager
withdrawals@cherryredcasino.com

At 8:05pm I get this from a Ms Louise Moses....again Exceptional Service

Hi Robert,

Thanks for sending us the faxback form and documents.

I have processed and verified them on your account so you will be able to request your withdrawal. Congratulations on your winnings!

Please contact us if you require any assistance or have any questions.

Kind regards,

Louise Moses
Cherry Red Support Team

I requested my cashin be sent back to my bank account by way of wire transfer, I will keep everyone posted on how long this process takes...hopefully everything will go smooth and fast like the rest of their service has been so far...

Now if the rest of the RTG Casinos would get their act together like Cherry Red is operating there would be no need for a Rogue List here...

So here are a few pics of what I had hit to get my balance built up enough to meet wager requirements and complete my cashout !!

[mercy]

Congratulations Rob on your win.

The customer service you received from Cherry red is the exact same as I had received from their sister casino Rushmore.

Imo, they are a great organization.

[same_old]

WOW, some really good hits there mate, well done.... yep let us know how long it takes to hit your bank..

[chuchu59]

Woohoo! So the newest babe of your club is called Cherry eh?

[RobWin]

Woohoo! So the newest babe of your club is called Cherry eh?

You got it Chu...

[chayton]

...so I called up customer service and spoke with a real friendly lady who also spoke English real good...

sorry Rob, I couldn't resist...

Congrats on the win! Does Cherry Red have more deposit options than Rushmore? Like Moneybookers at least?

[chayton]

OH JEEEEZ - are my eyes deceiving me or were you only betting 5 lines on all those winning screenies...????!!!!!

How on earth do you manage to do that? BAH!!! As soon as I don't bet on every stupid line something great shows up on a line I'm NOT betting.

[RobWin]

OH JEEEEZ - are my eyes deceiving me or were you only betting 5 lines on all those winning screenies...????!!!!!

How on earth do you manage to do that? BAH!!! As soon as I don't bet on every stupid line something great shows up on a line I'm NOT betting.

Yes, you saw it correctly chayton, only 5 paylines, so the luck was even more intense in that aspect !!

[Louise]

Congratulations on your win there RobWin!

Please let me know if I can assist in anyway.

Louise
Rushmore & Cherry Red Rep

[RobWin]

Congratulations on your win there RobWin!

Please let me know if I can assist in anyway.

Louise
Rushmore & Cherry Red Rep

Thanks Louise, I appreciate that ...are you the same Louise in my first post above that sent me the email I posted there or is that another Louise ?