Cherry Red Casino Exceptional Service !!

[Zack]

thanks man
i will make my deposit
Cheers

[silcnlayc]

Silc: I also looked for a cashout time frame....I must be having a really serious blonde moment here lately , but I could not find this either..

I found my answer...:-)

UseMyWallet - Time frame is about 2-3 working days.

Babs! I did it again.... Am I good or what?

[retlaw]

After reading the positive comments about this casino, I have played there too.
Their support is very very poor.

Because I wanted to make a withdrawal,I have sent faxback documents by e-mail to their Support yesterday at 3.30PM, asking them to confirm the receipt of these documents in good order.

Because I got no reaction at all, I have sent another mail 2 hours later and asked them if they did receive my e-mail.

This morning I found this e-mail in my inbox.

Hi xxxx,

Thank you for contacting Cherry Red. Here in the Casino Support mailbox, I am unable to see mail that you may have sent to other departments. If you sent the e mail to a different address, then that specific department should respond with a confirmation within 24-48 hours.

Should you have any further questions, please feel free to contact us at any time.

Regards
Chadwick Hayes
Cherry Red Casino

I did send my e-mails to their Support and not to other departments.

Why did it take 8 hours to give me this answer, with no information at all?

I have send a PM to Louise yesterday evening and another one this morning.
I wonder when I will get an answer on these??

I cannot agree with the title of this thread, on the contrary!!!!

[silcnlayc]

Their support is very very poor.

I too am getting a little antsy with them...I still have not received my withdrawal from Rushmore since the 5th (it is now the 8th)and got another email saying give it another 48 hours because of the weekend...(no excuse IMO) the can take money but can't return it? What's up with that..

And my faxback forms have been at Cherry Red for 48 hours and I still can't withdraw any winnings from Cherry....The support phone numbers are the same so if they get one they have the other...(faxback forms)

I also sent an IM to Louise (yesterday), an email to support, phoned twice and they said accounting comes and goes when they please, they have no set time (their words not mine when called) and they might come in today (yesterday) since they haven't been in for a while because they have a back log of withdrawals to process.

I guess they decided not to go in...

[catrina m]

I also emailed my faxback and asked them to confirm it was received, I did not get a reply (and yes I waded through my junk email looking) .

I will not deposit again until I get confirmation, and I doubt I will even if I do because they don't seem to care enough to answer emails.

Pay some support that knows what they are doing.

[Louise]

Hi all,

As accounting do not work on the weekends, this is why if you sent at 9pm on a Friday night, they will not have been processed yet.

Because of this reason, I work on Saturday nights, so can assist in processing faxbacks during the weekend.

I will be in the office later and will address everyone's issues and fix it all!

Kind regards for now,

Louise
Rushmore & Cherry Red Rep

[Louise]

Hey all,

So, I am in the office and am taking care of my PM's (for all those who PMed me!).

The time frame for faxbacks to be approved is a maximum of 48 hours, but that is max! It really does depend on the time and day they are sent as to how long it can take. The end of week/weekend does take the longest time to approve in general. I am only assisting in the approving of faxbacks, so am trying the best I can do. I have passed on concerns about the speed of approving/sending of withdrawals to the accounting manager, who takes care of this.

We are working towards a 24 hour time frame, as of course, we understand the importance of a quick turn around.

So thanks to all of your for your patience and again, if anyone needs assistance, don't hesitate to contact me.

All the best,

Louise
Rushmore & Cherry Red Rep.

[spike38]

I don't know about the customer service but these slots are tighter than Kelsey's **** . I have made three deposits here in the last week. The first I didn't see the 400 % initial bonus hidden on the promo page so I took the 100 % initial bonus on their home page (my mistake) and actually met the wager req's. and got decent game play. I never achieved a high enough amount to even consider a cashout before busting and looked forward to the return trip.
Second deposit another 100 % bonus, wagered the entire amount ($100) on 20 cent spins and never hit nothing. Wiped out in an hour over 1000 spins with no game play at all. The slots were so tight I had to ask live support if they were working correctly as I never seen a run like that on RTG slots.
Then today so far $120 starting bankroll in less than an hour already I'm down to $60 . I had three wins over the amount I wagered , one for $11 ,and two misc. $1 payouts out of over 300 spins. Total bonus rounds all games, ZERO. Something is not right here and when I ask live help they just laugh, tell me better days are ahead, and throw lucky fairy dust my way.
What a JOKE!! There must be better RTG's out there.

[Luigi810]

Finally some good news, so glad to hear of your win and I'm glad to hear there is still a good honest casino out there..I hope ya win another bundle with the $50.00 you left in there WTG

[EasyRhino]

Just a followup with my technical difficulty in the Cherry Red cashier in requesting a Quicktender withdrawal.

After stumping 2 live chat CSRs, and two email CSRs, one of which was Louise (hi Louise!), she forwarded the email on to some tech nerds, and got the issue resolved to my cashier is working again to request quicktender withdrawals. Took almost a week to get fixed from when I first noticed the problem, but it looks like it's fixed now.