Cherry Red Casino Exceptional Service !!

[takethemoney]

Ok, this is more like it. The 4k has been authorized and is no longer reversible. Now they just need to get to the other 1200 I have in their and were golden. It will be interesting to see how fast the money goes by wire from here.

[Louise]

Hey takethemoney,

First of all, congratulations on the win!!!

Apologies for the slight few hours delay on the approval of your first withdrawal - We're still working on the holidays but on less staff a little in other departments.

Withdrawals are sent in $4000 weekly installments, so another $4000 will be approved in 7 days time.

Happy Easter all!!

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[zap987]

Sent Louise a pm about my docs, took 9 minutes to get approved. Went to withdraw then 2 minute later a mail from Neteller that I got the money.

Excellent service, thanks a lot Louise

[Louise]

Most welcome zap987 - Nice win

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[DiamondGeezer]

Had a nice $850 win at Rushmore on Enchanted Garden (Winner Screenshots page 1551) and my cashout arrived just a day later.

Thanks Louise and Rushmore for the excellent service

[Louise]

Had a nice $850 win at Rushmore on Enchanted Garden (Winner Screenshots page 1551) and my cashout arrived just a day later.

Thanks Louise and Rushmore for the excellent service

Congratulations! You are most welcome

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[catrina m]

I just had a win at cherryred last night,the first time I had a win ( a few weeks ago) louise had it in my QT account pronto.

Now I am still waiting without any word on why it is stalled.

Was cherry red a flash in the pan?

Louise was on since my PM but didn't reply.

Does this mean trouble at this group?

If I had an answer to my PM or the cashout processed I do not think I would be asking here.

Where is lightning Louise?

[chuchu59]

Catrina,

If I read correctly, it's been less than 24 hours since you requested a withdrawal. I would give them at full day to process it. However, I think Louise could also try to explain why there are differing periods of withdrawals for different players or in some cases even for the same players.

RTG casinos like Jackpot Capital and Inetbet nearly always send your funds to your designated e-wallet accounts within 24 hours and unless there is something peculiar the system instead of the personnel handles the withdrawal. I understand that this is not the case for the Rushmore group where the accounts manager (Louise I believe) has to approve each and every withdrawal and while not entirely good for the players, it also causes a heavy burden for Louise. Louise, diligent as one could possibly be, is still human and she could be off work for several days in which case the withdrawals are left hanging in the air.

With due respect, I hope that withdrawals at the Rushmore Group are handled by the system and not by authorised personnel unless there are concerns about the account or the win is of a huge amount. I dont want to meddle in the casino's accounting matters but it does seem there are some players disgruntled at slow pays when a simple change to how withdrawals are handled may do the trick.

[catrina m]

I love the way Louise handles her rep position. It has been refreshing here. Great service. Why does the casino put it all on her when they are able to afford help?

I will wait for it, but as a customer I shouldn't have to wait. I may just give my deposit next time to a casino that understands the player and how frustrating it is to wait for something that should be available.

Maybe when the worlds economy hits someone hard enough they may look back and say " I wish I had tried as hard as the one who is exceeding"


exceeding
3 entries found.
exceeding
exceed
exceedingly

Main Entry:
ex·ceed·ing
Pronunciation:
\-?s?-di?\
Function:
adjective
Date:
15th century
: exceptional in amount, quality, or degree

[silcnlayc]

Duplicate...sorry!
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