The funniest conversation with a rouge casino!

[lee_bumble]

I thought this was funny and i thought you guys might find it funny too. The bell-ends only owe me $321.05. Feels like i'm pissing in the wind!!

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Javier'. How can I help you?
j******1: Javier the manager??
Javier: Hi
Javier: yes
Javier: what can I do for you
j******1: do you have my withdrawl docs
Javier: let me check
Javier: there is no information on the account
Javier: when did you send them?
j******1: ok but i have sent these details on 6-7 different occations
Javier: do this
Javier: send them to javier@casinosupportcenter.com
Javier: if you like I can hold
Javier: and I will forward them to accounting
j******1: Ticket# LTK146025854093X
j******1: that was the last 1
j******1: please do because i have been more than patient
j******1: are you really the manager??
j******1: or customer service member
Javier: No I am the Manager why?
Javier: ok
Javier: we found the info
Javier: I will forward this to accounting
Javier: right now
Javier: you can check back tomorrow on this
j******1: well i thought the manager would be manging the staff rather than being on live chat!!!
Javier: lol
Javier: I have to help sometimes
Javier: and this is one of those
Javier: besides
Javier: i like dealing with customers
Javier: why not chat with them once in a while
j******1: customers like me??
Javier: well
Javier: any
Javier: i will forward the ticket
Javier: check back tomorrow
j******1: is this a prank or somthing
Javier: no why
j******1: because it seems a little strange that the manager of a casino would be taking calls on live chat thats all!!
Javier: you keep thinking the same thing
Javier: like I said
Javier: i have to do it once in a while
Javier: to help
Javier: ok
Javier: nice talking to you
Javier: please check back tomorrow
Javier: accounting should have updated the account by then
j******1: ok thanks
Javier: I am sorry for the delay. I will be right with you.
Javier: welcome
Javier: \bye

Looks like the live chat staff have now assumed the role of manager. F**king quality!

[tim5ny]

I don't think that is really that uncommon. Many times I was fortunate enough to get Pat Harrison on live chat at 32Red, and I'm sure he had plenty of more important things to do. At 3Dice you can oftentimes get Enzo on chat..in fact, very often. I think some of them are wise enough to keep in touch with their customer base so that they can monitor more closely how things are running.

[suzecat]

I don't think that is really that uncommon. Many times I was fortunate enough to get Pat Harrison on live chat at 32Red, and I'm sure he had plenty of more important things to do. At 3Dice you can oftentimes get Enzo on chat..in fact, very often. I think some of them are wise enough to keep in touch with their customer base so that they can monitor more closely how things are running.

Especially the virtual managers who are expected to fill in when CS reps call in sick!

[AGW]

When I want to reach to aff. manager mostly I can' t. And when I don' t need, I see some reps online that asks if everthing i ok with the casino. You' re lucky.

[quber]

Manager doesn't mean he is the Manager of the casino. He could just be the CSR manager or even just the shift manager.

[winbig]

Manager doesn't mean he is the Manager of the casino. He could just be the CSR manager or even just the shift manager.

j******1: are you really the manager??
j******1: or customer service member
Javier: No I am the Manager why?

Seems to me he's definitely the Casino manager.

The only 'funny' part I found in that chat was the fact that he miracuously found the documents after the OP gave a ticket number...

Javier: let me check
Javier: there is no information on the account
Javier: when did you send them?
j******1: ok but i have sent these details on 6-7 different occations
Javier: do this
Javier: send them to javier@casinosupportcenter.com
Javier: if you like I can hold
Javier: and I will forward them to accounting
j******1: Ticket# LTK146025854093X

...

Javier: ok
Javier: we found the info
Javier: I will forward this to accounting
Javier: right now

[Antonia1953]

Seems to me he's definitely the Casino manager.

The only 'funny' part I found in that chat was the fact that he miracuously found the documents after the OP gave a ticket number...

BINGO, winbig.