Again about Debit Cards and RTG Casinos...

[Fleur-De-Lis]

Thank you so much for your help!
I just got another email from casino (it is KS) asking me for bank statement 'as they see no such charge at their end'. I am more inclined to belive my bankers however, and if the bank gave me merchant name as 'aquapay', then so it should be.

Since it is still 'blocked' and not actually debited from account, I trust it falls under pre-authorized transaction as you described it. I will give it full week, to see if charge gets released. Really do not want to mess it with my bank and/or casino

P.S. I am still feeling uneasy about it, though. I never had a reason to check this casino-related trasacations before... wonder if they did this in the past. I will be more careful with my finances from now on

[kimss]

first, im in a train on my mobile, hehe, so it takes time to write. For starters i would as a token of appretiation expect 25 free credits from the casino.

I will add some more on how cards and processing work later when i have a keyboard, bud winbig pretty much has it right. A week to release the authorization from you funds should be sufficient, should not take longer, but erronous could take +20 days depending on merchants max authorization hold days, hence auto release.

[Fleur-De-Lis]

...token of appreciation, LOl indeed...

Now, 2 weeks later, the 'pending charge' is still there, casino keeps denying they know anything about it, and Aquapay never responded. The only positive news is that my bank assured me they will cancel this payment request/release my funds by end of this week, in either case - whether merchant does anything or not.

Next thing, now when I started to check my statement extra carefully, I discovered that this practice is not limited to RTG casinos

Just noticed that Ladbrokes sent double-time payment request, hence $1500 was duly debited from my card account, as it was supposed to, and same amount - $1500, for God's sake - is blocked. Good I know the procedure now, called the bank, repeated the earlier explanations, had money released....

[Stovetopp]

made two deposits to a RTG casino today, let's say, for $60 and for $100, both using my VISA-branded debit card. When I checked my statement shortly afterwards, I noticed the card was debited 3 times - for $60, for $100, AND for $25. I called the bank and was told that in all three cases the merchant is aquapay (RTG casino's payment processor)

Fleur., can you just say what debit card you used or you can just answer yes or no. Was it NETSPEND? This is the one I have been using since mysticoz told me about it and have made several deposits to 2 RTG casinos and really have not had any problems

[Fleur-De-Lis]

Originally Posted by Stovetopp

Fleur., can you just say what debit card you used or you can just answer yes or no. Was it NETSPEND? This is the one I have been using since mysticoz told me about it and have made several deposits to 2 RTG casinos and really have not had any problems

It is just a regular debit card... real one, not virtual or pre-paid

[babs7262]

People may think this is petty but I dont care and if you think about it, If they do this to 1000 people at a time, it adds up to tons of money.

Ive noticed with casinos the last couple of months that they take like 10 -20cents extra for EACH transaction. I make small deposits so I have a ton of them and its going to stop. If I make a deposit for $10, it should be $10, not $10.08, I didnt authorize the extra amounts. If they want to try to be sneaky, make it lower by a cent. I try to make odd deposits to stop this from happening but it doesnt matter. If I do $11 instead of $10 they still add the extra money. Yes, it may look petty but it sure adds up at the end of the year times how many people they do this to. If it says $10 in my history, it should say $10 in my bank account. THey are nickle and diming us to death and Im not putting up with this from casinos or banks or processors anymore.

They all wanna be technical with their rules regarding max cashouts and WR etc...then ill do the same