more MG bullcrap

[babs7262]

This just reinforces my decision to have my accounts closed. I got a flyer in the snail mail today for 25 free spins on avalon and figured, "what the hell" I got nothing to lose and Im bored. I install the casino and lo and behold,

barbara : hi jared
Jared : Hi there, thank you for contacting Support. You are chatting with Jared, how may I help you?
barbara : i got a flyer today with a free 25 spins on avalon and i cant find it on my casino
Jared : Barbara, before I can assist you further I need to please verify the following details for security purposes:
- Login number
- First and Last Names
- Date of Birth
- Registered Email Address

barbara : blahblahblahblah
Jared : Thank you, would you mind holding a few minutes while I review your account as we are experiencing high volumes? (waitng 10 min)

barbara : sure, but shouldnt it just be credited automatically?
barbara : im with casinomeister, do you read the forum? Some reps and csr belong to work with players
Jared : Barbara, please be aware that we unfortunately experienced some technical issues with the activation of this promotion.

Jared : If you therefore login to your account at this time tomorrow you should be able to access the free spins on the game Avalon without further problems.

barbara : technical issues for 25 free spins that you guys sent me? I dont understand. Am I getting what you promised or no? NO RESPOND
barbara : Its ok, Ill show this to the forum so they know its going to be a problem. This is unacceptable, have a nice night Jared


Why did i even bother. Ill stick to my plan and throw these useless flyers out

[winbig]

Sorry babs, but I think you're being a little too harsh on them.

As with anything that has to do with computers, there's bound to be times that legitimate technical problems do occur.

I've been working with, building and repairing computers, networks, software, etc. for well over 10 years, and nothing ever goes as smooth as it should. A lot of the time, a "simple fix" turns into a 12 hour job.

Jared's not the one at fault here, he's just the messenger....I remember when I worked as a technical support rep years ago, we weren't told !@#!@. They only told us a time frame, and a vague description of what's going on so that we could pass that to the customers when there was a problem.

<disclaimer>
I'm not defending any person or thing, just stating my opinion.
</disclaimer>

[babs7262]

Sorry I dont buy it. There is always issues when Im suppose to get something with the exception of one or two. Why should I have to wait 24 hours? I told him to have a good night, I didnt call him any names, I wasnt harsh on him. Its ridiculous, this is the third time I got a flyer and there was a problem. If it was the first time I would be more understanding. what does 25 free spins have to do with anything or any other promotion. I could see if the servers were down and I couldnt make a deposit but everything else works. I can make a deposit and play but cant get my free spins?

[hushda24]

Give them a chance for gods sake,They state they having problems and you cant get it straightaway ? They will ov fix the problem then your get your free spins lol Ever heard of being paitent ? Its not xmas you know with kids cant wait lol . p.s i am statign my opioion here not an attack

[hushda24]

Also free spins are differnet to normal play,You have to download them so its not same as deposting and playing normal . So ov they do have an problem with free spins. Hope this helps ? love hushda24 x

[PNWGirl38]

You know I've been here member here for a few years now. I normally just read posts and look at the screenies.

What I have to say ( type ) here may ruffle some feathers. If so, so be it!

Babs, IF you were getting the run around for a few days w/ this Casino in question. I could then, understand your situation. However, I feel that you were a harsh!! Jared, was very nice and explained to you why the spins were not there. Yet, you throw this "im with casinomesiter" line ... like Jared was to jump through hoops then.

Look, I understand there are shady Casinos. However, we must understand that sometimes.. there are glitches. Who knows, maybe this time there really was a glitch?!

[kimss]

Not sure what to say, however I see the point if you have stopped playing. You get such an offer and think why not, and then again, you went to the trouble reinstalling the casino just to experience you have to wait another 24 hours for something that should be available when you logon the first time.

I have recieved lots of offer by snailmail with free this free that, and it usually ends with me having used that bonus ages ago and they are always very sorry for my inconvinience... Sure...

Running a casino you are supposed to be up and running before contacting your customers, I am a IT man myself and know how angry my customers get when my systems fail to deliver... So I understand this perfectly.

The problem is that when free stuff is given we usually see theese problems, the casinos should be much better in this department!

If I were you I just scrap the freespins, you only end up wanting to deposit a little... (Which is the point of theese freespins)

[daera]

Sorry I dont buy it. There is always issues when Im suppose to get something with the exception of one or two. Why should I have to wait 24 hours? I told him to have a good night, I didnt call him any names, I wasnt harsh on him. Its ridiculous, this is the third time I got a flyer and there was a problem. If it was the first time I would be more understanding. what does 25 free spins have to do with anything or any other promotion. I could see if the servers were down and I couldnt make a deposit but everything else works. I can make a deposit and play but cant get my free spins?

But you can get your free spins, and.... best of all...... don't have to deposit at all! That's about the best it ever gets. Free no deposit promotion offered to you, out of the blue, without asking anything of you but to fulfill the wagering terms, and general promotion terms.

It's not uncommon for casinos to tell players to allow up to 48 or 72 hours for bonus crediting for certain promotions and such. In this case, due to the technical error the rep. asked you to allow up to 24 hours. That's not really considered a delay for a no deposit to be credited.

Sometimes even Mcdonalds makes me pull out from the drive through window and park my car and wait for my food to be brought to me, because of a 2 minute delay cooking my fish filet, and a long backed up line of cars behind me. The last thing I want in a fast food drive-thru is to pull into a parking space and wait, after I've paid. That's life though. Sometimes we have to just wait a minute more... to have what was promised.

[babs7262]

Maybe I sounded a lil harsh to Jared but i did tell him have a nice night lol. I like how kimms put it best. That is very true. I wanted to play at that time. I had it on the bedstand for 2 days thinking "im not gonna get roped back in again" lol. I finally decided to do it and that happened. Its a let down that I didnt expect from an accredited casino.

That being said...I did what kimms suggested and trashed it, re uninstalled it because if I did win, I would of ended up making a deposit anyway and I dont want to

PS..I had a bad night too, that could of had something to do with it as well.

[kimss]

That being said...I did what kimms suggested and trashed it, re uninstalled it because if I did win, I would of ended up making a deposit anyway and I dont want to

PS..I had a bad night too, that could of had something to do with it as well.

Good for you babs! Also, that bad night don't get any better when you go against your own will, and do the "bad" thing, only to get that in your face.

What I would love to see is statistics on how many people with gambling problems infact cave in in a situation like this and deposit anyway, since they just can't wait until tomorrow.

I know it's a business, and they are there to make money, but when we see companies like Bet365 having internal policies to milk their customers, and at the same time they publically state they are all there for their customers and want fair play and try top help their customers not get into gambling problems, you can't help thinking it's all a sharade and really a calculated policy...

I know I love conspiracies, however most of them are true...

*humming the twilight zone theme*