pharaohscasino??? anyone have info

[kassiap]

Hi all


almost a complaint

after being on hold for an hour and then someone answering and hanging up straight away,i am in need of answers

Of course hit a lucky streak and looked to cash out.First the withdraw screen says i only have to options check or usemywallet(which i do not use)

i go to live chat and after 20 minutes there this person finally realizes i am canadian and not u.s and advises me to re install casino and press the u.k flag before install

One problem is that everytime i try and install now i get runtime error and it will not install,i try flash casino and it also thinks i am in the us


my address on the deposit screen is canada but somehow they think it is u.s when i withdraw

I would accept the check withdraw but in the address screen i cannot put the province or country as it has u.s and i cannot change it

any input would be great

and here is the live chat


Please wait for a site operator to respond.
FPRIVATE "TYPE=PICT;ALT=Chat Information" Welcome to Casino support live help, one moment please for world-class service
Dirky: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Dirky: will be assisting you, how could I be of service...
tccr0096235: how am i supposed to withdraw if you only send wire's to us banks?how do i get MY MONEY???
tccr0096235: seems like you take money easy enough but you try and scam people cashing out
Dirky: Kindly note thatUS withdrawals between 50.00 and 1000.00 are sent out via regular mail as a check
tccr0096235: why can i not have it sent to my ecpcard?
Dirky: withdrawals between 1001.00 and 3000.00 are sent out via courier mail as a check as well
tccr0096235: you do not even have a place to input my address for a check to be sent out
Dirky: and withdrawals of 3001.00 or more are the ones that we can pay/wire into a US player's bank account
tccr0096235: what about ecocard????
tccr0096235: why can i not get a withdraw to them
tccr0096235 and stop reading from a manual
Dirky: Unfortunately, because of the bank legislations that have been put in place during the course of last year with regards to transactions with online gaming services, we can only process US withdrawals as i have indicated above
tccr0096235 I AM IN CANADA
tccr0096235 STOP SAYING I AM IN THE USA
Dirky: If you are a Canadian player, all the options that are listed in the banking facility of the casino are available to you
tccr0096235 ALL THAT IT SAYS AS I SAID TO BEFORE
tccr00962351eIS THAT IT ONLY GIVES ME AN OPTION FOR THE US
tccr00962351 CHECK/WIRE AND I CAANOT PUT MY INFO IN
tccr00962351 IT OBVIOUSLY THINKS I AM IN THE US
tccr00962351 CAN YOU NOT FIX THIS
Dirky: What i would suggest is for you to completely remove the current casino software that you have on your computer's program files and download a fresh version of thte casino.
Dirky: I would also suggest ensuring that you click on the UK flag before downloading,
Dirky: as you, a Canadian player, should have the same withdrawal options as UK players

 

[mysticjoz]

Did you try to "remove" or "uninstall" the program first and then reinstall it as a canadian player? You have to go to your control panel-add/remove programs- then removed it and reinstall it! (that's all I can think of). sorry I am not of more help!

 

[lauram]

Canadian here also i tried to log into website was going to download casino
and see if i could find any info for you. But their website is down right now.
I will try again for you.

 

[kassiap]

Thanks for da quik replys

i did uninstall and try to reinstall but as "laura" said there whole site is down right now.

Mybe they will try and use that to void my wins

and the live help is absouloutley the worst i have ever seen

and of course 1 hour on hold the second time through the phone and i hung up


maybe we will see if they ar doing a midnite move and stealing everyones money

are they there own group?and do they even have a rep here?

 

[lauram]

I tried again but im a little worried at the page it took me to.
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

 

[kassiap]

UHHHHH


What does any of that mean?????????


Other than i might be farked

 

[Rusty]

I think the site is having problems at the moment becasue I got it up ok at first but download failed and then the site was down.
From what you have said so far I don't think they are making excuses to steal your money.
They are an MG and have been around for a good while so chances are you will get paid.
Stick with it and hopefully when you reinstall all will be well.

 

[Mario]

Hi all

almost a complaint

after being on hold for an hour and then someone answering and hanging up straight away,i am in need of answers Of course hit a lucky streak and looked to cash out.First the withdraw screen says i only have to options check or usemywallet(which i do not use) i go to live chat and after 20 minutes there this person finally realizes i am canadian and not u.s and advises me to re install casino and press the u.k flag before install One problem is that everytime i try and install now i get runtime error and it will not install,i try flash casino and it also thinks i am in the us my address on the deposit screen is canada but somehow they think it is u.s when i withdraw I would accept the check withdraw but in the address screen i cannot put the province or country as it has u.s and i cannot change it any input would be great

Hi there kassiap,

Hope you are well.

Please would you be so kind as to provide me with your correct account details in order for me to further investigate into the matter for you.

The account details in the chat is not bringing up any account information for you.

Please feel free to PM me with the details and I will take it further for you.

The system recognizes the country and currency that you are playing in but it seems like something is array with your situation as you are only receiving the US withdrawal options.

Hope to hear from you soon in order to get this matter resolved.

Thanks
Mario

 

[lauram]

Looks like a step in the right direction for you. I finally got into their home page
now the problem lays with reading any other info from their website. All i get is the same error message and i still cant download the casino. Seeing as this happened over the weekend lets hope their techs have the bug fixed.

 

[vinylweatherman]

Hi there kassiap,

Hope you are well.

Please would you be so kind as to provide me with your correct account details in order for me to further investigate into the matter for you.

The account details in the chat is not bringing up any account information for you.

Please feel free to PM me with the details and I will take it further for you.

The system recognizes the country and currency that you are playing in but it seems like something is array with your situation as you are only receiving the US withdrawal options.

Hope to hear from you soon in order to get this matter resolved.

Thanks
Mario

What about the "world class service" then

The player was put on hold for AN HOUR, and then disconnected!!!

Live chat were next to useless, and even gave DANGEROUS advice on clicking the UK Flag. This leads to UK Pounds being promoted, and we all know what happens when players NOT from the UK use the UK Pound, EVEN WITHOUT A BONUS!!!!

Downloading a UK version will allow registration in UK pounds, even though it should also show all the withdrawal options.

The rules for paying US players also seem at odds with UIGEA, surely it is withdrawals OVER $3000 that cause problems, because of their size, yet these are the ONLY ones that can be wired to the player's bank, where they are sure to be noticed

Canadian players should use the CANADIAN dollar (or risk "wrong currency" difficulties with the terms and conditions), and maybe this player has used the US Dollar, clicking the US flag or accepting it as default, resulting in them getting the US configured version of the software.

The live chat rep seems to have done as little as possible, and this is where the issue should have been resolved properly, and not by suggesting the player attempts to circumvent the software configurations by pretending to be a UK player.

The account details posted are missing a digit, but should ideally be missing ALL of them given that this is viewable to the public. A moderator should be asked to remove the account digits and place "****" there.

 

[Mario]

Hi guys,

Players funds been processed to Ecocard and matter has been resolved.

Best regards
Mario

 

[kassiap]

I would like to say also that Mario was a great help on this issue.

It is really to bad though that problems like this need to be dealt with by coming on here and searching out casino rep's.I appologize for "going off" on the c.s.r on my third live chat , but after being hung up on after an hour on hold and the first and second live chat's went no where i was a little flustered

I hope evrrything works out for your c.s.r's

Thanks again Mario