What's up with withdrawal options (Grand Mondial rant)

[Fleur-De-Lis]

I *know* that most online casinos have a policy to pay back player's winnings in the same way/method whcih was used when depositing. I have no problem with this whatsoever, it seems reasonable and all... especially if player has one depositing method, f.eg. uses only Neteller or only MB, or only one Visa Card...

BUT. What GM casino keeps doing with my finances does really confuses me up to point I am...eh...speechless.
Two examples.
1. I made several deposits using Neteller, CC and MB. I won, and asked for money to be sent to Neteller. With no sight of money after a while, I contact Support and find out that withdrawal was sent back to my CC. Oh well... it was my first withdrawal, I am gald I got it, so I did not pursue it.

2. I made deposit using Credit Card ending at *1111, Credit Card ending at *2222 and MB. After I won, I asked for half of the money to be sent back to MB, and half of the amount to Card *2222.

Surprise, surprise When no Moneybookers funds arrived in due time, I called Support and was told that money went to Card ending at *1111 instead. No idea why. No explanation, no logical reasoning behind this, either.

The support person clearly did not understand why I am mad - I was paid after all, isn't it all what matters he asked? Well, not always. I guess since I am requesting cashout to same source I used for deposit, and if I am specifically choosing this withdrawal method, I am in my right? After all, I am not asking for any extraordinary thing - I follow all casino's terms, I am fully verified, etc.
Besides, it is *important* for me that my withdrawal hits the account I chose from all avaialble options and requested to be paid to. I do have reasons for this.

Ouf... rant is over. Thanks for bearing with me

[classymom]

I think you have every right to be mad. If they give you the option to choose your withdrawal method they should honor the one you choose, especially when it is the deposit method used..

[chuchu59]

Normally a casino refunds the money back to credit cards (if possible) up to the amount deposited to save on costs. So, unless they sent in excess of your deposits back to the cc, I think they are justified in doing so. After all, they run a business and they should keep their costs down. Your choice of payment only holds true when refunds to earlier deposits have been exhausted.

As for support staff, we are now in the era of dealing with extremely incompetent people who knows nothing about the issues they are dealing with. This is not confined to online gaming operators though.

[classymom]

Normally a casino refunds the money back to credit cards (if possible) up to the amount deposited to save on costs. So, unless they sent in excess of your deposits back to the cc, I think they are justified in doing so. After all, they run a business and they should keep their costs down. Your choice of payment only holds true when refunds to earlier deposits have been exhausted.

As for support staff, we are now in the era of dealing with extremely incompetent people who knows nothing about the issues they are dealing with. This is not confined to online gaming operators though.

I think it should be stated that way, if they plan to give withdrawals to wallets or CC to reduce their cost. They should not give us options when we withdrawl. I for one would like to know where my money goes when I make the withdrawal.

[zebedy]

yup its happened to me to,
asked for cashout to neteller . i get it by bank transfer,
i ask for cashout by money bookers i get it by neteller,
i ask for cashout by neteller i get it by moneybookers,
sometimes i wonder if these ppl are on the same planet,

i had to laugh at this one, i made a 1k withdrawal by bank draft and i had about 15 deposits of $20 go to my bank, about 4 deposits of $40
and the rest in a lump sum ,

i shouldnt moan , i did get paid

[Fleur-De-Lis]

Normally a casino refunds the money back to credit cards (if possible) up to the amount deposited to save on costs.

Doesn't seem to be the case, either. I do not remember the exact figures, but let's say I deposited 500$ via MB, 800$ with card ending at *2222 and 300$ with card ending at *1111. When choosing among avaialble withdrawal options, I asked for 50% of withdrawal to be sent to MB *(by that time my official 'prefferred' withdrawal method) and 50% to the Visa Card ending *2222 (NB - this card was the only one shown as available to receive withdrawals!!). Instead, they say they sent money to other card...

Not a big deal, I guess. But for a while I truly was mad... wondering if there could be some weird logic behind this mess

[slotplayer]

Normally a casino refunds the money back to credit cards (if possible) up to the amount deposited to save on costs.

I'm not sure it is to save on costs. Perhaps I'm wrong but I assumed they can only pay upto the deposit amounts because it could put the card over an available credit limit.

Assume it is a brand new card with a credit limit of $5K. You deposit $1k, win
$2K and cash out, if they paid the $2K back on to the creditcard you'd have a $6k credit limit. I'm not sure creditcard companies allow that but correct me if anyone knows for sure.

[Fleur-De-Lis]

I'm not sure it is to save on costs. Perhaps I'm wrong but I assumed they can only pay upto the deposit amounts because it could put the card over an available credit limit.

Assume it is a brand new card with a credit limit of $5K. You deposit $1k, win
$2K and cash out, if they paid the $2K back on to the creditcard you'd have a $6k credit limit. I'm not sure creditcard companies allow that but correct me if anyone knows for sure.

Not sure how it works either. Let's say my card has a limit of 2K, so before I used it it showed balance of zero, and available balance (read: credit limit) of 2K. I went and deposited 1K to casino (so balance turned to minus 1K, and avaialble balance to 1K). Afterwards, I successfully doubled up my deposit and withdrew back to card. After this amount reached my card, it would show balance of 1K and available balance of 2K.... do I make sense?

[silcnlayc]

Slotplayer:Perhaps I'm wrong but I assumed they can only pay upto the deposit amounts because it could put the card over an available credit limit.

Yes, that is how I have read it. The same has happened many times for me but it was expected after the first time since it was explained this way:

You deposit by cc in the amount of $100, $100, $50 in total of all deposits...you deposit by Neteller in the same denominations etc etc...

When the balance of deposits are met by your withdrawals to each way that was deposited (especially credit cards that are the worst way cause they can only redeposit what you used from them and no more) the last option will be by wire, check or webwallet.

Due to credit card restrictions, if you think in terms of returning an item, all you can get back is the total of what you spent and no more..from the chosen vendor (casino)

This is a way to balance the books for them. You cannot withdraw $1500 to a credit card you only used for depositing $500. That cannot happen. Even the banks would find this suspicious and I guess that is the reasoning behind the way they distribute any withdrawals above and beyond the deposits.

Fleur-De-Lis:I successfully doubled up my deposit and withdrew back to card. After this amount reached my card, it would show balance of 1K and available balance of 2K.... do I make sense?

It makes sense to us but cannot happen this way because you only deposited $1000 they can only return $1000 back to the credit card...think in terms of returning an item and it will make more sense to you. It's not the balance of the card it's the balance of the deposits made by the card.

[Fleur-De-Lis]

It makes sense to us but cannot happen this way because you only deposited $1000 they can only return $1000 back to the credit card...think in terms of returning an item and it will make more sense to you. It's not the balance of the card it's the balance of the deposits made by the card.

Umm... I am sure I deposited much less with the subject card that they say they sent me now... Confused, confused