32Red Chat response
I also asked some overall statistics from 32Red staff and this is what they replied:
Juho: Having looked at these statistics my results look to be generally south from expected. For that reason can I request a full list of bets and results I made?
Dominic: We expect you to get between 92 and 96% payout percentage that mean for every 1 unit stake you get .95 back
Dominic: Now if i give you the figure
Dominic: 67209.50 wagered for 64287.33 payout
Dominic: thats exactly 95.6% payout on tables game
Dominic: Totally between what we expect you to get
Dominic: Of course i will request a full audit for uyou if you wish but looking at your game play there is nothing abnormal to your figures
Dominic: Anything higher the 90% is totally normal and what is espected
Juho: All the table games I have played have low variance and a return percentage between 98.0% to 99.9%. Therefore 95.6% is way below expected.
Juho: 95.6% is expected if you play slots. It is not expected if you play blackjack.
Dominic: 98% is only for blackjack mainly
Dominic: the other one are listed anywhere between 92 and 96 %
Juho: Blackjack has a return of 99.6%
Juho: For example Spanish blackjack 99.62%
Dominic: we dont advetise those number Juho
Dominic: that you have gave me
Juho: It doesn't matter what you advertise but those are the numbers if the game is fair and random
Dominic: thats may
Dominic: if you check all of them you will see that we are no way near your 99% on tables games
...
So basically the response I got was that the payout at 32Red is fixed between 92% and 96% and that my long term payout of 95.6% is normal according to them. The problem is that the true return on blackjack is between 99.5% - 99.9% and 95.6% long term payout in more than 10 000 hands played is
way below expectation.
I hope that 32Red representative comes here and answers these matters that the customer support told me.