This post focuses on the positive - EXCELLENT SERVICE FROM BELLEROCK

**BigPD** · 11th July 2008, 02:03 AM

I have been reading this forum for a long time, and while it is a great source to track some of the more problematic online gaming sites - I want to take this opportunity to write about a very positive experience I had with an online casino site.

I have to tell you that the bulk of my gaming online is usually restricted to poker - but once in a while I like to dabble in on online casino as well. I did that this last weekend - on Riverbelle - run by Bellerock gaming.

I had been a very regular customer of Bellerock when they had their poker sites - mainly the The Gaming Club - however Bellerock no longer operates their poker sites. But I got the itch to play in the Riverbelle casino there again after quite a long absence.

Well, I did get lucky - and made a good sized hit on one of the slot machines.

When I went to cash out I found that I could not by my usual means (Instadebit - I live in Canada), and since I made my last deposit on a VISA card the only withdrawal method was by couriered cheque.

I have never withdrawn from an online site by cheque before - the e-wallets are much too efficient and was a little afraid of when the cheque might arrive.

I made my cashout request on July 6 - a Sunday and I couldnt believe it when the Fedex truck rolled up on July 9 with the cheque drawn on a Canadian bank in tow.

WOW - three days for a cheque withdrawal. Thats certainly much faster than most instances I have heard from other players.

BELLEROCK - you rock ! - even when I was a regular poker customer of yours - your customer service was superior - and in this case doubly so!!

When I hear of all the negative instances people write about on this board about their online gaming experiences - I just thought it would be refreshing to focus on the positive for a change.

BELLEROCK - you have proven to me your committment to customer service

WELL DONE and THANKS!!

**Westland Bowl** · 11th July 2008, 02:20 AM

Personally, I've always had good service from the BelleRock casinos: Lucky Nugget and RiverBelle. Checks came promptly and when one of them took a while to come, they suggested that I open a QT account which worked out very well.

**Simmo!** · 11th July 2008, 10:00 AM

Good to hear and congrats on the win

Out of interest, you guys that use Belle Rock regularly - how fast does their support dept. respond these days? About 2/3 years back they used to get a lit of stick for being really slow - like over 24hrs - but were aware and looking to improve it. Is it much better now?

The few groups that do weekend cashouts give themself a nice competitive advantage IMO.

**BigPD** · 11th July 2008, 01:20 PM

My email query about my withdrawal status was answered within 8 hours.

**lauram** · 11th July 2008, 03:42 PM

Never had a prob with bellrock after the 24 hours change your mind its norm just
a few hours and back into my instadebit. One day the new games had come out
and i had past the 24 hours got hold of person on phone said i want half and half back to account just as they had been ready to deposit back to instadebit -she says might take a few. Well few wasnt the word within 3 min instadebit had their 150 and i had 150 to play with.