cindie7777
Dormant Account
- Joined
- May 28, 2008
- Location
- California
I just wanted to share my experience with Intertops Casino. I was fortunate enough to cash out at Intertops on 5/31 and on 6/4 I had received my payout on the ICC card went to the store used the card and got $200 cash back. The next day I went to an ATM to withdraw some more money and it was declined I called cardholder support they said they did not see a problem and would turn in a ticket to their Tech dept the next day card still did not work they said it was a system wide problem and they were working on it to make a long story a little shorter by the next Tuesday card still did not work and cardholder supports phone was disconnected I was already freaking out Intertops didnt know what was going on at that time but they answered my emails and their phones. They disabled the payout method and wanted until Monday 6/16 to investigate and resolve problem with the Processor. On Monday no change they sent me 3 emails over the weekend assuring me I would get my money. Intertops had paid me but the Processor was AWOL so they were not really obligated to take care of situation, but on Tuesday they did. I sent them my card account history and they put the money back into my casino account so I could withdraw it again, And tonite Thursday 6/19 I have all my cash in my hand. It took awhile and I was certain I was screwed but Intertops took care of me and I would recommend them to anyone who wants to gamble at a casino with Integrity. They are professional, helpful and HONEST.
Cindie77777
Cindie77777