All Rivals Casinos are Connected?

[matty]

The $500 limit applied to all withdrawal methods that were available. I have screenshots of the ACH method on the link I posted above, showing that the only amount I could withdraw was between $100 and $500.

I did not capture screenshots of the other methods, but it did occur to me to check them in case ACH limits might have changed, but the $100 to $500 range applied to all withdrawal methods across all of my Rival casino accounts.

I sent them an email asking about the new withdrawal limit, and received no response for quite some time. I went to live chat, which was useless, because they told me to wait until I received an emailed response which, of course, never came.

Fed up, I finally emailed them to close my accounts, which they responded to a mere 11 minutes later.


I'm still "waiting" for the response to my inquiry about the withdrawal limit.

this is complete BS from their side..im glad i found this board, i'll use only "proved to be fair" casinos: rolleyes:

[SlotsWizard]

this is complete BS from their side..im glad i found this board, i'll use only "proved to be fair" casinos: rolleyes:

Not to derail the thread, but could you stop spamming your site in every message with the phony "cool.gif" image which redirects to your Casino Classic affiliate link? Thanks.

[anniemac]

Just to be fair, I went and checked my withdrawal limits and since I didn't know what they were to start, with the exception of QT, I can't say if they are changed or not.

ACH - 100-3000
QT - 25-1000 (this is still the same)
EWE - 25-1000
C2P - 25-1000

These are daily limits. The reason I know about QT is that I had a $1900 withdrawal and could only do $1000 at a time and this was several months ago.

But then you get the $2000 a week withdrawal limit so I am not too sure that any of this matters because they are only going to pay you $2000 per week, no matter what your withdrawal limits are. Right?

[thisisvegas]

anniemac: those are just per transaction limits. You still have 2k per day and 4k per week withdrawal limits.

SlotsWizard: you can pm me for details about your account and why your personal limits have been reduced, it could be a misunderstanding but if not it's not something for everyone to know but I can look into it further. As for not getting an answer regarding a security issue it was only 3 hours from your post to your complaint and they should have an answer on Monday.

fyi players accounts can either be locked or have banking limits reduced if unusual activity takes place. I know people want examples but I can't list them all but things like opening multiple accounts, or using on multiple computers or out of state/country or even multiple failed logins. Sometimes we incorrectly lock or restrict an account but sometimes this can be remedied.

John

[anniemac]

I'm sorry, John. I did know it was per transaction. I guess I just forgot to put that in there. I have no problem with my limits. Have never won enough to go over it anyway.

Actually, if I could win a little I would be just fine.

[Kenny Lingus]

fyi players accounts can either be locked or have banking limits reduced if unusual activity takes place.

Yeah, like winning or trying to cash out!

[chuchu59]

Yeah, like winning or trying to cash out!

While I wouldnt agree with KL on his reasons for locking accounts and reducing banking limits, I am also at a loss on how the casinos could possibly do such acts without informing the players concerned. If you want to lock accounts, tell the player and if no fraud is involved return the full balances to them. I was fumed when my accounts at 32RED and Dash were locked (claiming I played from a restricted territory) but at least they were honest about it when I asked and the remaining funds were in my moneybookers account almost instantly.

On the reduction of banking limits, I am also baffled. Surely the player should have been informed of this. If there were 'unusual activities' taking place, the player should be advised of the revised limits and that they will remain in place until the issues have been sorted out with the banks/e-wallets. This high-handed and unilateral method of doing things does the casino no favours.

[SlotsWizard]

I received an apology and explanation which were both polite and satisfactory. The explanation was that the recent introduction of the new VIP system somehow caused my withdrawal limits to be reduced.

Regardless, my accounts will remain closed and I will neither play at nor promote Rival casinos until they can deliver the 48-hour withdrawals that they promise, for all players and for all withdrawal methods.