Is this really acceptable.....

[james01]

I agree that the service is severely sup-par - The rep's English is terrible, they don't understand what you're getting at, and they don't actually seem to care.

As for the other issue, it does make sense that if you play in dollars and your winnings are given in terms of dollars, your cash out limit would be the dollar limit not the limit in Sterling.

Unfortunately, for the first part, they really don't care who they get for customer service. There is good CS available at reasonable prices, but they prefer to get the absolute cheapest.

I think they figure that if the CS is absolutely horrid, people won't bother with them. I know that I've gotten CS people on the phone with accents so heavy that I literally couldn't understand whether they'd said "yes" or "no."

You'd think that in a business with such high potential for earning, they'd put in the effort to run their business reasonably.

[julester]

Well, regardless of their terms and conditions, I was paid yesterday and have a message on my mobile from someone in CS. It will be interesting to see what they say about the situation. Will report back.

Thanks for everyones comments / feedback to-date.